Healthcare of New Zealand Limited
Role Description
Date of Last Review:
Title:
Advanced Community Support Worker
Incumbent:
Leadership
Competency Group
Team Member
LOCATION:
Branch and Division:
Integrated Services Branch, Community Services
Geographical Location:
Christchurch
Manager’s Title:
Integrated Services Team Leader
Manager Once Removed Title:
Integrated Services Branch
ROLE PURPOSE:
To provide high quality service to enable our clients to remain in their own homes.
All service to be provided as per individual service plans.
To work as part of a team providing quality service which maintains the highest
dignity, respect and quality of life for people who access the service, together with
their family/whanau/support people
8 October 2012
1
DIMENSIONS OF THE POSITION FOR WHICH THE INCUMBENT IS
ACCOUNTABLE:
Number of direct reports
0
Geographical area of responsibility
Operating Budget
0
Other (delegation levels)
0
POSITION SPECIFICS:
In general terms, this position interacts with the following stakeholders (shaded):
Internal People
Board/
Shareholders
Clients
Competitor
Organisation’s
External
Companies
Government
Agencies
Funders
Representative
Bodies
IMPORTANT RELATIONSHIPS:
Internal
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Integrated Services Field supervisors
Integrated Services Team Leader
Community-based staff teams
External


Clients
Together with their family/whanau/support people
8 October 2012
2
PRINCIPAL ROLE ACCOUNTABILITIES AND EXPECTATIONS:
People

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Communicate clearly and consistently with all key stakeholders, including
clients/family/whanau/support people and staff teams
Actively participate as a member of a team to achieve goals
Provide a strong standard of support to Community Support Workers, particularly
around ensuring service plans are understood and followed to ensure the best
possible outcome for the client, ‘buddying’ new staff, completing verifications and
workplace coaching.
Explains services and expectations clearly to Community Support Workers
Provide a high standard of service to clients, in accordance with the Organistion’s
policies and procedures, and individual service plans.
Operations



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Provide a high quality service to clients
Achieve scheduled client reviews against goal ladders and ensure feedback to
registered health professionals is timely and appropriate
Provide On Call function if required
Work with the Integrated Services Team Leader and Integrated Services Field
supervisor to ensure that all Service Plans are implemented in a manner that
ensures the best possible outcome for the client
Promptly escalates any concerns to the Integrated ServicesTeam Leader or
Integrated Services Leader
Use SORT goals setting tool
Use Goldcare system Actively participate in all learning activities, applying newly
acquired knowledge to the role, and constantly working to achieve high quality
support
Assimilates and applies new job-related information in a timely manner, as well as
applying existing skills to the role.
Manage time effectively to be able to complete all tasks in accordance with
deadlines and service demand.
Complete any required documentation in line with the Organisation standards.

Business Process Improvement


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Monitor quality of services provided to client’s and escalate any concerns to the
team leader
Ensure Support Workers understand and complete reportable event forms as
required.
Follow up minor client concerns
8 October 2012
3
Health and Safety


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
Become familiar with all policies and procedures as they affect their working
environment;
Ensure that safe working procedures are implemented and no one is endangered
through their actions or inactions;
Report all incidents including near misses, and unidentified hazards as required;
Actively participate in Healthcare NZ Community Health’s Health and Safety
programmes.
8 October 2012
4
COMPETENCIES:
Leadership Competency Group
Focusing on
the people we
work with
Team Member
Contributing to Team Success - Actively participating as a member of
a team to move the team toward the completion of goals.
Continuous Improvement - Originating action to improve existing
situations and processes; identifying improvement opportunities,
generating ideas, and implementing solutions.
Executing the
strategy
Energy - Consistently maintaining high levels of activity or productivity;
operating with drive, effectiveness, and determination over extended
periods of time.
Work Standards - Setting high standards of performance for self and
others; assuming responsibility and accountability for successfully
completing assignments or tasks; self-imposing standards of excellence
rather than having standards imposed.
Building Client Loyalty - Effectively meeting client needs; building
Understanding
productive client relationships; taking responsibility for client satisfaction
the
and loyalty.
environment
8 October 2012
5
PERSON SPECIFICATION:
Essential skills, knowledge and experience
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Holds Core Competencies Level 3 NZQA qualification
Has at least 2 years experience within the health and disability sector
Has strong communication skills, both written and oral.
Drivers licence and own vehicle
Strong time management and organizational skills
The ability to work with a strong customer focus
8 October 2012
6