SOP
PENGGUNAAN JUPEM2U
Software Requirement
• Operating System
– Window XP -> Window 7
• Internet Browser
– IE Version 7 -> IE Version 11
• Silverlight
– JUPEM2U will auto prompt for installation when
user access JUPEM2U Web Portal (Apply to PC
Without Silverlight Plugin Only)
• Dot Net Framework 3.5 sp1 & above
• Hardware requirement(s) is subject to the compatibility with Windows Operating System
version.
FREQUENTLY ENCOUNTER ISSUE
If Client PC - Unable to Load JUPEM2U
1. CLEAR INTERNET TEMP FILE
Click on the Tool Button
Drop Down list as above will be display
Select the Internet Options to
continue
Select the General Tab
Delete the History, and Temp File
Check all the Items to be Delete,
Click on the ‘Delete’ button to
continue.
2. DISC CLEANUP
Select C Drive, then click on the
‘OK’ button to continue
Select Disk Cleanup from the
Startup Menu
Wait for the Calculating Process
to be complete
Select all the unnecessary Files,
then click on the ‘OK’ button to
continue
3. REINSTALL SILVERLIGHT
Uninstall Silverlight
Click on the ‘Programs and
Features’ button to continue
Uninstall the Silverlight
component
Re-install Silverlight
• J2U web page will prompt for Silverlight
installation if system detected the Client PC is
not installed with Silverlight Plug In
• Follow the step by step instruction prompt by
the system to complete the installation.
• If Windows prompted updates for Silverlight,
please allows it to proceed.
• Restart the IE at the end of the installation
4. Other Options
• After the all above attempts has been taken ,
problem persist, and user may consider to try
the following:
– Reinstall Internet Explorer or
– Restore Window to Earlier Restore Point
Unable to View Attachment
5. ADD TRUSTED SITE
6. Unexpected Screen/Message Box
Case 2
Case 1

Close the IE.
7. Set Trusted Site
•
•
•
Click ‘Tools’-> ‘Internet Options‘
Dialog box as shows will be
display
Click on the ‘Security’ Tab
Set Trusted Site
•
•
Click on the ‘Trusted Sites’
Click ‘Sites’
•
•
•
http://Jupem2u.ju[statecode].gov.my
Click on the ‘Add’ button
Ensure ‘Require server
verification (https:) for all sites in
this zone’ is uncheck.
Click ‘Close’
8. UNABLE TO DOWNLOAD
ATTACHMENT
Click on the ‘Tools’ button, select Internet Option, and then ‘Privacy’ Tab.
Uncheck the ‘Turn on Pop-up Blocker’ checkbox to allow attahcment to download
9. USAGE OF IE 10
Compatibility View
Problem encounter such as
out-of-place menus, images
or text not being display as
usual
Click the COMPATIBLE View icon, whereby the Websites designed for Older
Browsers will often look better.