Business Analyst
Job Level
4
Job family
Business Analysis & Planning
Division / department
AMP Bank / Consistent Service
Reports to manager job title
Head of Credit
Number of direct reports
Nil
Financial accountabilities
Nil
Own your tomorrow
Key relationships
Project Sponsor, Project Manager, Senior Business Leaders,
IT Directors, IT Managers, Development Managers, Key
Project Stakeholders, Business Analysts, Change Managers,
Tester Managers, Developers
Location of role
Parramatta
The AMP Promise & Our Strategy to Help
AMP’s vision is to be Australia’s and New Zealand’s favourite financial services company by 2020.
Our company was founded in 1849 on a simple promise - to provide financial security so people could
live with dignity. Our promise is to help people own tomorrow.
Helping people: it’s why we began more than 160 years ago, and why we continue. Helping people
own tomorrow is a powerful purpose. It has the capacity to make us the company that so many
people trust and recommend that we become Australia’s and New Zealand’s favourite financial
services company. That’s what we are aiming for by 2020.
AMP’s Culture – Bringing our Promise to life
Our Promise is help people own tomorrow, and our Practices bring our Promise and customer
experience to life.
AMP’s six simple practices were formed from really listening to our customers, and they define the
way we work together to help our customers. They inform our thinking, actions and decisions; the
design of every offer, process and system; and every customer experience.
Together, the six AMP practices describe how we work at AMP to deliver the experience our
customers want:
Our customers are at the core of AMP’s culture. We believe that what’s best for our customer is what
is best for our business. We have profound empathy for our customers. We deeply understand their
needs, goals, challenges and hopes. We’re obsessed with helping our customers live their best
life, because that’s how we define our own success.
AMP employees understand how their work contributes to the strategy and creates customer value.
Professionalism and integrity are core to the way we work, we collaborate across the business in
service of our customer. We eliminate non-value work that doesn’t align and quickly learn and adapt
to achieve better outcomes.
Description of department/division
AMP is structured around two businesses, AMP Services Ltd and AMP Capital Investors.
AMP Services Ltd provides customers in Australia and New Zealand with:
•
Financial planning and advice
•
Superannuation, retirement income and other investment products for individuals
•
Superannuation services for business and employer-sponsored schemes
•
Income protection, disability, general and life insurance
•
Selected banking products
The Operations division provides effective and efficient quality services to our planners, advisers and
customers.
Purpose of the role
Business Analysis is the discipline of applying knowledge and techniques focused on addressing
business needs and determining solutions to identified problems or opportunities to meet business
objectives.
The role of a Business Analyst is to facilitate the identification of business problems or opportunities;
elicit, analyse, document, communicate & validate requirements; and design recommended changes
to processes, policies & information systems, applying AMP’s methods and working in collaboration
with key stakeholders.
Main focus areas
Areas of focus
Requirements quality
Descriptor
Own the accurate identification, capture, and tracking of client’s requirements
in a structured format for products or systems.
Define, organise, estimate and schedule requirements management activities
in a way that is consistent with the organisation’s culture and standards.
Execute planned requirements management activities while remaining flexible
to changing requirements and project deadlines.
Use varied questioning techniques and facilitation techniques to discover
process and data from a group of users or stakeholders. (eg: interview,
workshop, survey, walkthrough, etc…)
Create a positive and constructive group environment, maintaining the group
focus, and leading the discussion toward stated goals.
Analytical thinking
Understand and make judgments about a complex situation by breaking it into
smaller pieces, or tracing the implications of a situation in a step-by-step way.
Alternative evaluation
Use a large variety of tools and techniques to provide advise on the evaluation
of alternatives options in order to support decision making.
and decision making
Select, evaluate and compare software packages that will most effectively
meet business requirements.
Modelling
Apply advanced data, system and process modelling techniques to describe
business requirements and business information requirements.
Review the translation of the business requirements into System/Functional
Design
Others
requirements, which are then passed to Application Developers.
Perform testing activities and provide support to training and implementation
teams to ensure the delivery of the overall business and technology solutions.
Actively contribute to the risk and issue mitigation process by identifying,
reporting and managing risks and resolving issues.
Enhance Business Analysis capabilities at AMP by contributing to continuous
improvement activity and lifting skills by sharing knowledge and experience
Business
Descriptor
Level
effectiveness
Collaboration and
Actively contributes to and supports teamwork by working
collaboratively and developing effective relationships.
Competent
teamwork
Focus on Customer
Providing service excellence to internal and external customers
and stakeholders.
Competent
/ Stakeholder
Maintain Market &
Demonstrates an understanding of broad business principles,
how AMP operates and the key drivers of the organisation.
Competent
Commercial
Awareness
Solve Problems &
Uses effective problem solving methodology to achieve required
outcomes. Takes action and responsibility for solving problems
Make Decisions
Build Trust
and making decision.
Developing other people’s confidence through consistent action,
values and communications.
Communication oral
Competent
Competent
The ability to verbally express ideas effectively in individual and
group situations; adjusting language to the characteristics and
Competent
needs of the audience.
Communication
Expressing ideas clearly in documents, which have organisation,
structure, grammar, language, and terminology adjusted to the
written
Deliver Results
characteristics and needs of the audience.
Focusing personal efforts on achieving results consistent with the
organisation’s objectives
Behavioural
Competent
The ability to perceive and monitor ones own and others feelings,
emotions, style and behaviour. Use reasoning that take into
Awareness
Competent
Competent
account emotional and behavioural impact when determining
courses of action.
Continuously seeking (or encouraging others to seek)
Continuous
Improvement
opportunities for different approaches to addressing
organisational problems or opportunities. Advocating the need for
self or others to seek better / more efficient ways of doing things.
Competent
Skills and behaviours – job specific
Technical skills
Descriptor
Level
The AMP Requirements Methodology is a set of processes
Requirements
and practices for producing business requirements that
Analysis
satisfy a quality standard that is measurable and verifiable.
Competent
Key process steps include: Planning, Elicitation, Analysis,
Documentation, Validation, Quality Inspection, Requirements
Management, Endorsement
Alternative Evaluation and Decision Analysis focuses on the
Alternative
skills, competencies, and techniques required for capturing
Evaluation and
the necessary view of the business to provide context to
Competent
requirements and functional design work for a given initiative
Decision Analysis
and/or for long-term planning.
Modelling is an abstract representation aimed at describing a
Modelling
simplified version of a concept, process, product or system. It
Competent
can be used to focus discussions, confirm understanding,
identify requirements, evaluate business processes and
identify area for improvement.
Design is a complete and accurate representation of a future
Design
business process, product or system. It can be used to
support the translation of the business requirements into
System/Functional requirements, which are then passed to
Application Developers. Part of the design phase includes a
formal review, workshop and signoff process to ensure
design documentation is an accurate interpretation business
requirements.
Competent
Technical
Descriptor
Level
Knowledge
Demonstrates a sound knowledge of AMP's systems:
System
knowledge
Banking Systems, NTBS & NextGen Platforms, Mortgage
Application systems, Reporting Applications, Other Systems
Demonstrates a sound knowledge of AMP's business
Business
Process
Competent
Competent
processes: Mortgage Applications & Approval, Workflow
processes, Other business processes
knowledge
Demonstrates a sound knowledge of AMP's product
Product
Competent
offerings: Banking, Investment Lending, Other Product
knowledge
Apply and support AMP's methodology and tools
AMP's Project
Competent
delivery
framework
Experience required

Exposure to working in a large, complex environments and in dealing a diverse range of
stakeholders

Experienced in interacting with executive & senior management

Experienced with Bank applications (especially Mortgage Application systems)

Experienced with Workflow systems & processing
Qualification/s required

Tertiary qualifications or equivalent experience with a minimum of 2 years’ experience in Business
Analysis