MStreamIT
First Quarter Team Report
MstreamIT
First Quarter Team Report
2013
MstreamIT
First Quarter – Team Report
Introduction
We have had a good start to our new company and the first quarter trading
figures are very encouraging.
Our new corporate image appears to be going down well with customers
and we are receiving positive feedback.
Technical Update
Some customers reported difficulties last weekend, receiving an ”error
111” message when attempting to stream a movie to their smart phone.
This problem has now been resolved. All customers affected received a
voucher for two free movies as compensation for any inconvenience
caused.
We are still receiving complaints from customers that streaming to a games
console is slow. Our technical team are currently looking into this issue as
a matter of priority.
Sales Team Updates
The number of monthly memberships is increasing daily and our sales
team have reported that the volume of telephone enquiries is promising.
‘Stream-as-you-go’ is proving popular. We are in the process of contacting
customers who registered before April 2012 to ensure they keep topping
up their pay-as-you-go cards. Below is a list of all customers who have
been contacted.
Page 1
MstreamIT
First Quarter – Team Report
Latest Promotional offers
Page 2
MstreamIT
First Quarter – Team Report
A mail shot has been sent to all our customers informing them of our latest
promotional offer. If a customer introduces a friend or relative both parties
will receive three free new release movies to stream. The offer is valid until
the end of next month.
Analysis of Stream-as-kids-go sales
Analysis of Stream-as-Kids-go-sales
Page 3
MstreamIT
First Quarter – Team Report
The first quarter’s figures for ‘Stream-as-kids-go’ have been
analysed. This has shown that we [achieved/did not achieve] our
target revenue.
It is interesting to see that the five most popular children’s movies
purchased over the first quarter were:
The income generated for each category this first quarter was:
Page 4
MstreamIT
First Quarter – Team Report
Conclusions
The impact of a 10% discount being offered has been analysed
and it has been decided that this will not be implemented by the
company.
Page 5