Automation
minimizes risks,
and visibility
increases security
Junos Space
June 2017
Abstraction
Different levels of automation
Business layer:
OSS/BSS & Business Apps
ICO
Orchestration
Multi-Domain: IT-wide
Cloud Management
Platform
Virtual Networking & SDN
Virtual Network & Services
Network
Network system-aware
Device & Multi-Device
Element level
NSX
Contrail
Cloud
Contrail
Networking
ND SD
CSD CPP
Contrail
Service
Orchestration
Northstar
JET:
Junos
IT Extension
Tools Toolkit
Juniper
CloudBased
Management
(CBM)
Junos Space Management Platform
Efficiently Manage the “New Network”
Junos Space SDK & APIs
Programmable interface to customize apps/
Easy MoM & 3rd party integration
Security Director
Network Director
SPACE Platform
ASAP
Junos Space - Automated
Support and Prevention
(ASAP)
Typical Incident Resolution Process
Customer
Network
Partner Support
Juniper Networks
Level-1/2
Support
OPS
Incident
Detection
& Data
Collection
Level-3
Support
BU
Engineering
Diagnosis
Case
Incident Creation
Data
Case
Mgt.
Case
Closure
Detailed
Reports
Hadoop
Case
JTAC
Infrastructure
Management Workbench
“Big Data”
Improvements by
Automated Support and Prevention
Juniper’s Automated Support And Prevention Solution
Market-leading Products with Integrated Support – Engineer-in-a-box
I know how to
diagnose problems
and what resources
are needed
AI-Scripts:
Technical support
expertise installed in
Juniper products
Customers
ASAP enables
Juniper products
to support
themselves
Proactive notifications for planning
and prevention of future issues:
-Bug Notifications
-EOL/EOS Notifications
-Asset Management
Juniper products provide
automated:
Juniper JTAC
Experts & Specialists
-Issue identification
-Data Collection
-Case Creation
-Case Attachment
Juniper Technical
Assistance Center
(JTAC)
Juniper Support tools provide
automated:
Juniper Routers, Switches,
& Security Products
-Data Analysis
-Root Cause Determination
-Problem Resolution
Automated Response to Product Events
Juniper’s Automated Support and Prevention (ASAP) solution
automatically responds to product events so you don’t have to…
Automated Support and Prevention automates all essential steps required for
Zero-Touch Support
Zero-Touch
Support
ASAP Delivers 100% Support Process Automation
Event
Detection
Juniper Routers,
Switches, &
Security Products
Data
Capture
Detects over 470
Junos events
Capture and
collect all data
needed for event
diagnosis
Case
Creation
Create support
case for issue
tracking and
reference
Case
Attachmen
t
Case
Update
Data
Analysis
Rapidly analyze core
files, logs and configs
Attach all data
captured to case
for analysis
Update case with
new data and
status
Problem
Resolution
+50% faster
using
ASAP!
Automated Support and Prevention Solution
Partner Proxy Configuration
Juniper Service
Partner
Customer Site
Juniper Networks
AI-Scripts
Junos Space
Service Now
Junos
Produc
t
•
•
•
•
Automated Event Detection
Automated Data Collection
Automated Case Creation
Automated Case Attachment
Customer
Report
•
•
•
EOL/EOS
Updates
Proactive Bug
Notification
Asset
Management
Juniper Case
Attachment
Tool Suite
(JCATS)
Junos Space
Service Now
Level 1/2
Analysis
Escalation
To Juniper?
Juniper
Support
Systems
(JSS)
•
•
•
Automated Case Mgt
Data Analysis
Root Cause
Determination
Junos Space Service
Insight
Orchestration
Case Management
Systems and Data Base
Thank you