Riviera Care Group
Head Office: 01803 293388
STATEMENT OF PURPOSE
RESIDENTIAL CARE
PROVISION
Riviera Court
SUPPORTIVE LIVING
Rydal Court
The Braddons
DOMICILIARY CARE
Riviera Outreach Ltd
Each establishment within the Riviera Care Group has
separate visions as set out in their respective
“Statement of Purposes”
BACKGROUND
Riviera Care Group is a group of 4 Limited
Companies, each with its own Directors and
Managers, providing care and/or support to young
adults with mental health problems and/or Learning
Disabilities.
The first establishment, Riviera Court in Torquay,
was purchased in August 2000 as a hotel. It was
refurbished and reopened as a Residential Care
Home for 22 young adults.
Riviera Care Home has run at full occupancy since
January 2001 and to date has offered residential care
for 300+ clients. It also offers respite facilities and
day care.
……..background
In October 2002, Rydal Court was opened. Although it caters
for the same client group and learning disabilities, this
establishment offers supportive accommodation for 11 clients
who live independently. This property was originally holiday
flats, so clients within this organisation live in fully furnished
single flats with communal areas. This unit is staffed from
8am – 11pm with a 24hr on-call service. A full time
Occupational Therapist is amongst the staff here and clients
each receive a minimum of 14 hours per week support. This
organisation comes under the “Supporting People” scheme –
a Government Initiative, jointly funded by Housing Benefit.
In December of the same year, The Braddons was opened,
again same client group, but offering 18 flats.
The three establishments share administrators and resources
and philosophies/strategies are similar.
All have full occupancy levels with a steady stream of
referrals from Community Health Centres, GP’s, local and
external Health Authorities and private customers.
MISSION
STATEMENT
The Riviera Care Group is four Limited Companies owning
separate establishments, providing care and/or support to
young adults with mental health problems and/or learning
disabilities. Emphasis is strongly placed on promoting
independence and enhancing quality of life through
intervention.
A common theme is that the group’s philosophies are that
people with mental health problems and/or learning
disabilities reside in a centre of excellence. To achieve this
we recognise the importance of maintaining high quality care
and/or support for not only the clients but their relatives and
significant carers. We additionally wish to work within an
inter-professional and interagency context to achieve
seamless and holistic packages of care. We believe that
everything stems from our staff and wish to be recognised as
a good employer in which there are equal opportunities
progressive and recognised staff development, support and
supervision, the best use of skill mix and an inclusive team
and client approach. We anticipate that we will exceed CSCi
Standards Requirements and those of the “Supporting
People Scheme”.
Philosophy of Care

We aim to work with people, their families and professionals
within a framework of anti-discriminatory practice and in
such a way as to promote each person’s individual value.
We are committed to:
 Actively promoting each person’s participation in an ordinary
lifestyle.
 Supporting people to access community facilities.
 Having positive expectations by stressing each persons
achievements and strengths without losing sight of their
disability and individual needs.
 Enabling maximum potential towards independent living.
Statement of Purpose
This information will be made available to all
clients of the Riviera Care Group.
Registered Provider: Stephanie Bryan.
Registered Manager: The Service Manager
for Riviera Support Ltd & Riviera Support
(South West) Ltd for the purpose of this booklet will be referred to as
Riviera Outreach Ltd
is: Joanne Egan.
Registered Manager: The Service Manager
for Riviera Care Ltd
is: Stephanie Bryan
Statement of Purpose
2
The organisational structure of the service is
as follows:
Owners
Managers
Team Co-ordinator/Leader
Support Workers/Carers/Domiciliary Workers
Statement of Purpose
3
These are as follows:
AIMS AND OBJECTIVES
AIMS:
 To provide a flexible care & support service which is
tailored to the individual needs of the client in order to
promote and maintain independent living.
To offer clients appropriate stimulation to prevent
deterioration and to improve and sustain a quality of life that
promotes dignity and encourages each to achieve their
maximum potential. Emphasis will be placed on activities of
daily living based on planned activity programmes and the
individual preferences of each client.
To provide care & support including “personal care” (within
the accepted definition of such) to clients of both sexes aged
between 18 – 65 years old and who, due to mental
health(Riviera Court) and mental health and learning
disabilities (Riviera Outreach) require care & support
provided in their own homes and/or residential care.
Categories NOT included are those who are outside of the
age range, or those who have physical disabilities.
Statement of Purpose
4
Each individual will be assessed and supported depending
on their own capabilities and merits. This will be achieved
through the ongoing use of evidence based assessment
tools and with planning in conjunction with the client’s
community care team.
Clients will be central to the activities of the Service and will
thus be fully involved at all stages of the care planning
process.
OBJECTIVES:
Liase with multi-disciplinary teams to establish the
requirements of the clients through assessment, previous
history, family and significant others.
 Regularly evaluate the standards of support so that the
care package can be amended depending on the changing
needs of the client.
 Provide care & support interventions in respect of:
• Productivity, leisure and personal care that are specific to
the individual and dependent on their circumstances at any
given time.
 To maintain flexibility and accommodate the variable and
complex needs of the clients.
Statement of Purpose
5
·
Audit the effectiveness of support through negotiation with
clients, their families and all other disciplines involved in the
care & support of the client.
 Support in activities of daily living if the mental state of the
client is such that this jeopardises dignity and morale.
 Provide advice & support to clients on the promotion of
health and the prevention of ill health.
 Ensure that communication systems with outside
organisations are maintained so that up to date information is
available to all relevant parties and respecting rights of
clients regarding confidentiality.
 Provide support in coping with distressing situations and to
contribute to their ability to cope.
• Staff to participate in teaching programmes to facilitate the
improvement of knowledge and professional competency.
 Provide training for staff regarding the presentation and
management of mental illness and learning disabilities and
strategies in communication skills.
Statement of Purpose
6
Comply with Health and Safety requirements and have
strategies in place to cope with unpredictable occurrences.
Provide documentation as required by regulatory bodies and
Health and Safety that will be available to those officials when
they so require.
Support Team
Riviera Care Group will work alongside other services known
to & involved in the ongoing care & support of the client. They
will be in regular contact with the client within the group to
ensure that everything is going accordingly. The well being of
the client is paramount and thus the team will notify
appropriate parties of any issues arising with the client which
give cause for concern.
In addition to the provision of direct “personal care”, our
team will also provide support in respect of shopping, cooking,
cleaning, budgeting & finance, trips out, meeting appointments,
evening visits and social skills development.
Statement of Purpose
7
For “emergency” support (Riviera Outreach), we are also
able to offer an out-of-hours contact service where
necessary.
All Support staff will be selected to work with clients
depending upon the individual needs of that client. This
“named worker” will be identified at the earliest opportunity
following referral and will have had the opportunity to meet &
establish a rapport with the client prior to any service being
implemented.
Tasks will only be undertaken by support workers who have
sufficient skills & knowledge to perform such activities in a
safe and competent manner. Our ongoing commitment to
training and development will serve to ensure all team
members are both appropriately skilled and regularly
updated.
Our staff will try to answer any questions that clients may
have about their care & support and will always seek to work
collaboratively with clients in the development and
implementation of packages of care to ensure the highest
attainable standards of support
Statement of Purpose
8
Equal Opportunities:
No person who comes into contact with Riviera Care Group will
be discriminated against, be they client, employee or any third
party. Each person will be treated fairly and individually and
opportunities will be equal regardless of race, culture, gender or
religion. If it is felt that this statement is not being adhered to,
complaints regarding this will be welcomed and dealt with via our
complaints procedure.
Complaints:
There may be occasion when a person may wish to make a
complaint. If this occurs clients are asked initially to contact the
manager of the service regarding their issue. If the matter is not
satisfactorily resolved, clients may contact the proprietor Mrs
Stephanie Bryan (Riviera Court) Joanne Egan (Riviera
Outreach) who will address the matter. Full details will be made
available to clients upon request.
Statement of Purpose
9
VALUES AND BELIEFS
Riviera Care Group holds the following values and beliefs. At
all times it will be ensured that care & support will be
delivered with the client’s best interest in mind:
Clients’ Rights
We place the rights of clients at the forefront of our
philosophy of support. We seek to advance these rights in
all aspects of the services we provide and to encourage our
client’s exercise their rights to the full.
Privacy
We recognize that our clients’ need to accept help with
personal tasks is inherently invasive of a their ability to enjoy
the pleasure of being alone and undisturbed. We will
therefore strive to:
• Give help in intimate situations as discreetly as possible.
• Ensure the confidentiality of information which the service
the home holds about clients and only disclose to other
parties such information as is necessary on a need-to know
basis where such disclosure is in the best interests of the
client.
Statement of Purpose
10
Dignity
We aim to preserve respect for our service users’ intrinsic value
in the following ways.
• Treating each client as a special and valued individual.
• Helping clients to present themselves to others as they would
wish through their own clothing, their personal appearance and
their behaviour in public.
• Supporting each client in ways which enables the expression
of himself or herself as a unique individual.
• Tackling the stigma from which our clients may suffer through
age, disability or status.
Compensating for the effects of disabilities which client s may
experience in respect of their communication, physical
functioning, mobility or appearance.
Statement of Purpose
11
Independence
We are aware that a need for care & support can inevitably
disempower some clients in that by accepting such services,
clients surrender a degree of their personal independence. In
view of this, we regard it as all the more important to foster our
clients’ opportunities to think and act without reference to
another person in the following ways:
• Providing as tactfully as possible human or technical
assistance when it is needed.
• Maximizing the abilities our client retain for self-care, for
independent interaction with others, and for carrying out the
tasks of daily living unaided.
• Helping clients take reasonable and fully thought-out risks.
• Promoting possibilities for clients to establish and retain social
contacts.
• Encouraging clients to have access to and contribute to the
records of their own care.
Statement of Purpose
12
Security
We aim to provide our support services in a manner which
is responsive to the need for security in the following ways.
• Offering assistance with tasks and in situations that would
otherwise be perilous for clients.
• Protecting clients from all forms of abuse and from all
possible abusers.
• Providing readily accessible channels for dealing with
complaints by clients.
• Operating in a manner which clients experience as open,
positive and inclusive.
Civil rights
• Offer support which ensures that clients have the
opportunity to vote in elections and to brief themselves fully
on the democratic options.
• Helping clients to claim all appropriate welfare benefits
and social services.
• Assisting clients’ access to public services such as
libraries, further education and lifelong learning.
Statement of Purpose
13
Choice
We aim to help clients exercise choice in aspects of their lives in the
following ways.
Support with enabling clients to manage their own time and not be
dictated to by the needs of our service to meet its own obligations.
 Involve each client as fully as possible in defining and providing for
their care needs.
Respecting and valuing individual, unusual or eccentric behaviour in
clients.
Fulfilment
We want to help our clients to realize personal aspirations and
abilities in all aspects of their lives. We seek to assist this in the
following ways.
• Informing us as fully as each client wishes about their individual
histories and characteristics.
• Responding appropriately to the personal, intellectual, artistic and
spiritual values and practices of every client.
• Respecting our clients’ religious, ethnic and cultural diversity.
• Helping our clients to maintain existing contacts and to make new
liaisons, friendships, and personal or sexual relationships if they wish.
• Attempting always to listen and attend promptly to any clients desire
to communicate at whatever level.
Statement of Purpose
14
Quality Care
We wish to provide the highest quality of care, and to do this
we give priority to a number of areas relating to the operation
of the services we provide.
Choice of service
We believe that every prospective client should have the
opportunity to choose a service which they feel will best meet
their individual needs.
To facilitate that choice and to ensure that our clients know
precisely what services we offer, we will do the following.
• Provide detailed information on the services by publishing a
statement of purpose and a detailed service user guide.
• Give each client a contract or a statement of terms and
conditions specifying the details of the relationship.
 Ensure that every prospective client has his or her needs
fully assessed prior to implementing a support package.
Demonstrate to every client who is referred to us that we are
confident that we can meet his or her needs as assessed.
Statement of Purpose
15
Personal and health care
We draw on expert professional guidelines for the care &
support services the team provides. In pursuit of the best
possible care we will do the following.
• Produce and agree with each client a plan of care which is: (a)
based upon initial assessed need, (b) implemented
appropriately with defined interventions aimed at meeting such
identified needs, (c) regularly updated & evaluated in response
to changing needs.
• Continually liase with other agencies involved in seeking to
meet or arrange for appropriate professionals to meet the
health care needs of each client.
Lifestyle
• It is clear that service users may need care and help in a
range of aspects of their lives.
• To respond to the variety of needs and wishes of service
users, we will do the following:
Statement of Purpose
16
• Aim to support and advise clients in developing a lifestyle
which satisfies their social, cultural, religious and recreational
interests and needs.
Provide support to clients in exercising choice and control
over their lives.
Concerns, complaints and protection
Despite our confidence in the quality of the services we
provide, we know and understand that clients may become
dissatisfied from time to time. In order to address this we will:
• Provide and, when necessary, operate a simple, clear and
accessible complaints procedure.
• Take all necessary action to protect clients’ legal rights.
• Make all possible efforts to protect clients from every sort of
abuse and from the various possible abusers.
Statement of Purpose
17
Staffing
We are aware that the support staff will always play a very
important role in clients’ welfare. To maximise this
contribution, we will do the following.
Employ staff in sufficient numbers and with the relevant mix of
skills to meet clients’ needs.
Provide at all times an appropriate number of staff with
qualifications in health and social care.
Observe recruitment policies and practices which both
respect equal opportunities and protect client’s safety and
welfare.
Offer our staff a range of training, which is relevant to their
induction, foundation experience and further development.
The Underpinning Elements
A series of themes both cut across and underpin the aims we
have relating to the rights of clients and quality support.
Fitness for purpose
We are committed to achieving our stated aims and objectives
and we welcome the scrutiny of our service users and their
representatives.
Statement of Purpose
18
Comprehensiveness
We aim to provide a total range of support, in collaboration
with all appropriate agencies, to meet the overall personal
and health needs and preferences of our clients.
Meeting assessed needs
The support we provide is based on the thorough
assessment of needs and the systematic and continuous
planning of support for each client.
Quality services
We are aiming for a progressive improvement in the
standards of training at all levels of our staff.
Review of this document
We keep this document under regular review and would
welcome comments from service users and others
END OF STATEMENT
Riviera Care Ltd
(Riviera Court)
Riviera Court is a 22 bedded residential care home. The
registered manager is Stephanie Bryan who is a qualified
psychiatric nurse with many years of experience with the
health authority. She also holds qualifications in teaching and
development and is contactable 24 hours a day if required.
Working alongside the manager are Senior Carers, care
assistants and a trainee Social Worker. All of which make up
the care team within Riviera Court.
To ensure that Riviera Court is beneficial to all participants;
both recipients and providers, we have developed a statement
of its aims and objectives.
These aims will be measured through the evaluation of
the care plans and the feedback from each client through
a quality measuring system.
Riviera Court
Riviera Court is a large, detached and spacious residential
home close to Torquay town center and within easy walking
distance of the harbour and local amenities. It is registered by
CSCi and accommodates clients aged between 18 – 65 years
who have a severe and / or enduring mental health problem.
The home is unable to cater for those who have a learning or
physical disability or those who fall outside of the age category.
Riviera Court
Emphasis is placed on recreational / education and
development / leisure activities which are based on planned
activity programmes and individual care plans. Riviera Court,
benefits from an indoor heated swimming pool and multi-gym,
both are available to Rydal Court and The Braddons clients
where a qualified gym instructor and lifeguard are on duty.
Riviera Court
We are fortunate to have two large lounge areas, which
provides a comfortable and pleasant environment for smokers
and non-smokers alike. TVs and music systems are available in
each lounge.
Emphasis is placed on recreational and leisure activities which
are based on planned activity programmes and individual care
plans. Respite / short term care is also available.
In house systems to monitor quality is addressed through
regular staff business meetings, appraisals and supervision.
Riviera Court
Recreational activities are varied and individualised with
clients’ choices given full attention. As well as the pool within
the home, clients also have the benefit of their own kitchen
where they may choose to cook for themselves. Other life
skills are also encouraged. Regular trips out will provide
opportunity to get out and about both during the day and the
evenings. Destinations for these trips are discussed in
regular client meetings so each client has opportunity to
discuss views and opinions.
Riviera Court
As well as benefiting from the indoor heated swimming pool it has
spacious recreational and lounge areas. All bedrooms are for
single occupancy and have en suite facilities. TV’s are also
available and clients are encouraged to bring in their own
furnishings if they require to do so. Tastefully decorated, the rooms
may be equipped with hot drink facilities if the client requires.
Riviera Court
The home provides a safe, supportive and structured
environment where the individual needs of the client are
met and independence is encouraged but not expected.
Each client is assessed and cared for depending on their
own capabilities and merits. Appropriate stimulation will be
offered to prevent deterioration and to improve and sustain
a high quality of life for that person. This enhances dignity
and encourages clients to achieve their maximum
potential.
Supportive Living
Our Supported Living Service is a pioneering service aimed
at supporting people with mental health problems and
learning difficulties primarily living within 2 establishments i.e.
Rydal Court and The Braddons, based in Torquay Devon.
Support is provided to a person according to his or her
assessed needs.
The Service is designed to offer a minimum of 14 hours and
up to 24-hour support on a one to one basis and group
activities. The service is primarily aimed at people 18 to 65
years old.
The service will seek and enhance their participation in their
community
Supportive Living
RYDAL COURT
Rydal Court is a large, detached spacious property close to
Torquay town centre and within easy walking distance of the
harbour and local amenities, as is The Braddons. They are
under the Supporting People scheme and accommodates
clients aged between 18 – 65 years. The homes cater for those
who have a Mental or learning disability for those who fall within
the age category.
Supportive Living
Rydal Court has a spacious lounge area,
as does The Braddons
Supporting People partly fund housing related services.
Tenants will also be required to apply for housing benefit and
a nominal top-up contribution will be required. Any Services
other than housing related issues will require to be further
funded.
Supportive Living
All flats are self contained. Rydal Court has 5 one bedroomed and 6 studio flats.The Braddons has 7 one bedroomed and 11 studio flats all of which are furnished and
decorated to a high standard.
Riviera Outreach Ltd
Riviera Outreach provides an alternative to moving into
residential care. We offer long term, live in, support services
to people with high dependency support needs who wish to
remain living on their own. Thereby promoting real choice in
practice between care at home and independent living.
• We require a completed referral form and risk assessment.
• We offer a no-cost initial assessment visit where we can
discuss needs, answer questions about the Company and
leave you copies of our Documentation (Terms & Conditions,
Policies etc.,)
• We will ask you (or your representative) to complete a Care
Plan.
• Once this is accepted we will confirm your move in date,
your first Support Worker and your Manager who will be
responsible for managing your support. We will require a
signed copy of the contract and Terms & Conditions returned
to us before your move in date and the start of your support.
• We will regularly discuss the progress of your support and
any issues., etc. which need resolution.
Riviera Outreach Ltd
Support staff for the Riviera Outreach will be drawn from our
existing resources based within the Supported living
schemes currently operated by Riviera Support Ltd and
Riviera Support (South West) Ltd. The team will be
comprised of a Manager, a Team Co-ordinator and Support
Workers. To ensure that our Outreach Service is beneficial
to all participants; both recipients and providers, we have
developed a statement of its aims and objectives.
How is the Service
Delivered ?
Your community worker will identify to us that our service may
be required by completing a referral form. On receipt of this, a
member of the support team will make an appointment with
you to ensure that all of your needs have been identified.
Following this, you will be offered a contract and our team will
work alongside you in some of the following areas:
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Shopping
Budgeting
Meeting appointments
Trips out
Cooking
Planning menus
Cleaning
Evening visits
Escorting
Assisting with medication issues
Leisure activities
Befriending
This list is just a few examples and your individualised
package of care may identify tasks which are more specific to
you and your requirements.