Making Every Contact Count
Initial Processes
• Collated a MECC strategy group
• Assembled ideas to effective audit
• Applied for £5k grant from SHA to implement
changes to patient survey
Innovation Bid
• UHCW conducts a rolling patient
questionnaire
• Both Electronic and Paper formats
• Consulted Patient Council
• Software company adds in question
• Rolls out in March
Q. Have you been offered any healthy
lifestyle advice about Smoking,
Physical Activity, Healthy Eating,
Alcohol, Weight, Mental Health or
General Wellbeing?
A. I'd prefer not to say
Yes
No
Unsure
Audit
• Allows for specific ward audits to target
education
• Quick reporting time (ad-hoc and quarterly)
• Accessible to all
Training that works
• 2 monthly working groups – Strategy and
Delivery
• Delivery group are working together to tailor
F2F training packages that work for their area
• Both Local and UHCW specific service referral
routes included in marketing packs.
E-referral
Improving Referrals
Going Forward
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Simplicity – removes paper forms
Audit and Outcomes feedback
Training included in MECC
Future Integration into North 51 hub