Cnr Morrison Road & Old Great Northern Hwy, Midland WA 6056 Postal
Address: PO Box 196, Midland WA 6936
Business Hours: 8.00am to 4.30pm (Monday to Friday)
Email: [email protected]
Phone: 08 9267 9160
Fax: 08 9267 9444
28 July 2017
Dear Ratepayer,
RE: Set Fortnightly or 4 Weekly Direct Debit Payment Option
The City of Swan offers fortnightly or four weekly direct debit payment plan if you are unable to pay
the outstanding balance in full.
Service Agreement: Penalty Interest will be charged on overdue rates and charges at 11% per annum on a daily basis,
please refer to your annual rate notice for further information. (Registered Pensioners and Seniors are
excluded)
The City offers the following payment arrangement via Direct Debit;
On a set Fortnightly basis. Please refer to the attached form for dates or
On a set 4 Weekly basis. Please refer to attached form for dates.
Deductions can only be withdrawn from a cheque or savings account.
It is your responsibility to have sufficient cleared funds available in the nominated account.
If your nominated account rejects, this arrangement will be cancelled and debt recovery action
commenced. Legal costs are borne by the Ratepayer.
If your Direct Debit arrangement is cancelled, a reinstatement fee of $55 will be incurred.
(Excluding registered Pensioners and Seniors)
If you cancel this authority then full payment including penalty interest and charges is
required immediately.
The only alterations to your Direct Debit arrangement are;
A change in account details or
A change in the deduction amount.
You need to notify the City immediately if your nominated account is changed in anyway. The City will not
issue individual confirmation of payments made.
This Direct Debits arrangement will continue until you advise the City to stop.
A confirmation letter will be sent within fourteen days following receipt of your completed
Direct Debit form. If you do not receive this letter within the specified time, please contact
Rating Services on 9267 9160.
TERMS
AND
CONDITIONS
TERMS
AND
CONDITIONS
1 The City will continue this Direct Debit arrangement as specified until advised otherwise.
2 Deductions will be made from your account (as specified) every second or fourth Thursday as per the
Direct Debit Deduction Dates set below.
3 The Customer will be advised of any changes to the Direct Debit arrangements within the City of Swan
control;
4 For all matters relating to the Direct Debit arrangements, the Customer will need to:
Call the City’s Rates department on 9267 9160; and/or
Visit the City’s administration building at Midland Square, Midland and ask for the Rates
Department; Email [email protected], send written correspondence address to City of
Swan, P.O. Box 196 Midland WA 6936 or Fax on 08 9267 9444 outlining the request/issue.
Please allow for a maximum of 10 working days for the amendments to take effect. The City of Swan
will advise if longer is required.
5 The Customer should be aware that:
a. Direct debiting through BECS/Centrepay is not available; and,
b. Account details should be checked against a recent statement from your Financial Institution.
If you are in any doubt, you should check with your Ledger Financial Institution before completing the
drawing authority.
6 It is your responsibility to ensure sufficient cleared funds are in the nominated debiting
account when the payments are to be drawn.
7 It is your responsibility to advise the City of Swan accordingly should your account be
transferred or closed.
8 If the due date for payment falls on a non-working day or public holiday, the payment will be processed
on the next working day. If the Customer is in any doubt, please refer to the Point 3 for further
clarifications.
9 For returned unpaid transactions, the City of Swan will cancel the agreement and commence normal
legal proceedings.
10 All customer records and account details will be kept private and confidential to be disclosed only at the
request of the Customer or Financial Institution in connection with a claim made to an alleged incorrect
or wrongful debit.
11 Disputes
If you believe that a drawing has been initiated or carried out incorrectly, in the first instance please
take the matter up directly with the City of Swan on 9267 9160. The dispute must then be followed
up in writing. On receipt of advice of any dispute the issues will be investigated and the outcome
communicated to you within fourteen (14) working days. If you do not receive a satisfactory outcome
contact should be made with your financial institution.
Direct Debit Deduction Dates
Fortnightly
26/01/2017
06/04/2017
15/06/2017
09/02/2017
20/04/2017
29/06/2017
23/02/2017
04/05/2017
09/03/2017
18/05/2017
23/03/2017
01/06/2017
4 Weekly
09/02/2017
04/05/2017
09/03/2017
01/06/2017
06/04/2017
29/06/2017
CITY
– DIRECT
DEBIT
REQUEST
CITYOFOFSWAN
SWAN
- DIRECT
DEBIT
REQUE
Reference Number – Located top right of Rates Notice
Acknowledgement
I/We authorise the City of Swan User ID 121341 to arrange fund
to be debited from my/our account at the financial institution
identified below and as prescribed below through the Bulk
Electronic Clearing System (BECS). This authorisation is to remain
in force in accordance with the terms described in the Service
Agreement attached.
Name/s
Property Address
Signature/s
Postal Address (if different)
Date
Mobile:
By signing this Direct Debit Request you acknowledge you have
read and understand the terms and conditions governing the
debt agreement between you and the City of Swan as set out in
the Direct Debit Service Agreement.
Please keep the Agreement for your records.
Home:
Email Address:
I/We authorise payment of rates and charges by one of the
following payment methods
(please complete one section only)
Details of the Bank Account to be debited
Account Holder Name/s
Fortnightly Payments
Name of the Financial Institution
Minimum Accepted
$
Amount
Commencement Date
$
4 Weekly Payments
Branch
BSB
Account Number
Minimum Accepted
$
Amount
Commencement Date
$
Direct Debit Deduction Dates
Fortnightly
26/01/2017
06/04/2017
15/06/2017
09/02/2017
20/04/2017
29/06/2017
23/02/2017
04/05/2017
09/03/2017
18/05/2017
23/03/2017
01/06/2017
4 Weekly
09/02/2017
04/05/2017
09/03/2017
01/06/2017
06/04/2017
29/06/2017