TRAVEL AGENT COMMUNICATION
Dear Valued Travel Partner:
We are pleased to offer the Travel Agent Partner Fares (TAPF) program that give you and your guest a
positive-space booking (based on availability) on select Crystal® sailings, as offered and listed in the agent
website’s Travel Agent Partner Fares webpage.
Crystal’s Travel Agent Partner Fares program is available to travel agents who are affiliated with a travel agency
that is an active travel partner with Crystal. For your convenience and reference, we have noted below the
basic Travel Agent Partner Fares booking rules as well as the program’s terms and conditions:
Crystal’s Travel Agent Partner Fares Rules/Restrictions:
1. In order to request reduced rates using Crystal’s Travel Agent Partner Fares, the sailing agent must be affiliated with a
travel agency determined to be in good standing with Crystal. Further, travel agent must be affiliated with the travel agency
for at least six (6) months at the time of booking/ request.
2. Agent/Agency affiliation is subject to qualification by Crystal either via phone, email or regular mail. All booking
requests must be supported with the Travel Agent Industry Letter (see sample) to be completed and signed by the Agency
owner. Abuse of this program will result in automatic cancellation of Travel Agent Partner Fares bookings
created under the agency’s ARC#, as well as the agency’s loss of all reduced rate consideration and
privileges.
3. The list of select cruises offered with Travel Agent Partner Fares will be available on Crystal’s Travel Agent website:
http://www.crystalcruises.com/agent
4. Travel Agent Partner Fares will be available for booking for all voyages offered and listed in the agent website’s Travel
Agent Partner Fares webpage. Travel Agent Partner Fares application needs to be filled out and sent via email to
[email protected]. Click here to access form: Travel Agent Partner Fares Form
5. Travel Agent Partner Fares offered are strictly confidential and must not be discussed with other guests.
6. All fares are Cruise-Only, per person, based on double occupancy, and are in US Dollars.
7. Singles will be fared at 200% of the offered double occupancy fare. Third berths will be fared at the offered double
occupancy Travel Agent Partner Fare, regardless of age.
8. Bookings priced at Travel Agent Partner Fares are not eligible to receive standard amenities offered to full-fare guests
including but not limited to 2.5% Early Full Payment discount, Crystal Society and/or On Board booking discounts,
savings, rewards and benefits, etc.
9. Cruise payments may be made directly by phone with Crystal's Reservations team (1-800-446-6620) or via Crystal’s
Cruise Builder online booking portal. Full payment must be received within 3 days of booking confirmation.
10. Standard cancellation fees will apply.
11. Electronic cruise documents will be emailed to the booking agency. All guests sailing under Travel Agent Partner Fares
will be receiving e-docs and luggage tags will be available for pick-up at cruise terminal/pier on embarkation day. Crystal
will release e-documents upon receipt of the signed Travel Agent Industry Letter (see rule # 2).
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12. Staterooms will be booked in guarantees, final stateroom assignments will be at Crystal’s discretion. No upgrades
allowed.
13. No “cancel-and-rebook” allowed.
14. No “conversions” will be allowed i.e. bookings made via CruiseBuilder or thru a Crystal Reservations agent, booked and
fared at the standard Crystal fares, cannot be “converted” into a Travel Agent Partner Fares reduced rate booking.
15. Offer is limited to one (1) stateroom per qualified travel agent, with Spouse or accompanying guest traveling in the same
stateroom as the agent. Agent may request multiple voyage departures using Travel Agent Partner Fares fares/pricing.
The Travel Partner is responsible for his/her accompanying guest while onboard the cruise. As such, accompanying guest
will be subject to the same terms and conditions as the requesting Travel Partner and is expected to conduct him/herself
appropriately in accordance with the terms and conditions as outlined in the Travel Agent/Industry Agreement Letter that
accompanies this document.
16. Travel Agent Partner Fares bookings are non-commissionable.
17. PCPC will be available to travel agent starting 14 days prior to sailing if booking is paid in full. Please note that PCPC’s
access closes 7 days before departure for all guests.
18. Confirmation of Travel Agent Partner Fares booking requests are at the discretion of Crystal, with approval basis
including but not limited to verification of agent’s qualification to determine eligibility; requests are subject to spaceavailability and booked on a first-request, first-reserved basis.
19. On board solicitation of Crystal’s full fare guests by a reduced rate travel agent guest is strictly forbidden and will not be
tolerated. Should a complaint be made against a soliciting travel agent guest, a written warning will be generated by the
ship’s Hotel Director to that travel agent. If this warning is ignored, the soliciting agent will be asked to disembark the ship
at the agent’s own expense. We are very concerned for our guests and their comfort while they are aboard Crystal
Symphony and Crystal Serenity. We are just as concerned about protecting the travel agents who have worked hard to book
their clients aboard our ships. Your cooperation in this matter is very much appreciated by Crystal and your fellow travel
agents.
20. Crystal’s Travel Agent Partner Fares program is capacity controlled, not combinable with any other promotion, is
subject to availability and may be withdrawn or changed at any time without notice. All itineraries, fares, programs and
policies are subject to change.
For questions regarding the Crystal’s Travel Agent Partner Fares program, please forward all questions to
the Sales Support Team via email [email protected] or by phone 800-446-6620 prompt 6.
I acknowledge, understand and will abide by all terms & conditions as noted above.
_________________________________________
Agent Name and Agency Affiliation
_________________________________________
Signature
Date
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Travel Industry Agreement Letter
Last Name: _____________________
Booking# ______________________
Cruise# ________________________
Dear Valued Travel Partner:
We are delighted to offer you this chance to experience our product firsthand. This wonderful opportunity will enhance your knowledge
of the Crystal Experience and assist you in selling our award-winning product.
As a guest of Crystal Cruises, you will be traveling at a special travel agent reduced rate. This is an exclusive rate offered only to travel
professionals and is not available to the general public. We respectfully request that you adhere to the following conditions while traveling:
1.
2.
3.
4.
5.
6.
Please refrain from discussing your privileges with other guests aboard the ship. Discussing your travel industry privileged rate with other
guests will result in the elimination of any future reduced rate travel privileges for you and the travel agency with which you are affiliated.
Upgrade Requests: We strive to assign the best available stateroom for our travel partners. Once berthing is completed by the corporate
office, no upgrade will be granted by the ship’s staff. Any onboard upgrade requests from travel agents will result in the elimination of any
future reduced rate travel privileges for you and the travel agency with which you are affiliated.
Reduced rate travel industry representatives are not eligible for membership in Crystal Society, and are not invited to attend onboard Crystal
Society parties (except when escorting groups of six or more Crystal Society members).
Travel agents traveling complimentary or on a reduced rate are not eligible for any onboard booking savings. Agents should keep in
mind that the primary function of the onboard Cruise Sales Consultants is to handle the full-fare guests. Full fare guests will be given
priority assistance during the Cruise Sales Consultants’ desk hours. Should you have any questions about selling Crystal, we request
that you contact your District Sales Manager following your cruise.
The Priority Check-in & Planning Center (PCPC) will only be accessible to agents traveling at a reduced rate starting at 14 days prior
to sailing. PCPC will close 7 days prior to sailing.
Crystal Cruises is committed to providing the best luxury travel experience possible. It is in this spirit that we are communicating these policies, so that we may protect our guests from solicitation of any kind during their vacation. As a travel professional, please adhere to the
standards that we all work so hard to maintain in the industry. Any solicitation will result in your immediate removal from the ship
at your own expense. No solicitation will be allowed whether it is from a travel agent traveling as an escort on full fare, or on
a reduced rate. This policy also applies to client (guest) solicitation on behalf of a travel agent, in which case the client (guest)
will be immediately removed from the ship and the travel agent owner will be held responsible for any expenses related to the
guest’s removal from the cruise (including but not limited to transportation, lodging and travel expenses).
We appreciate your understanding and cooperation. In communicating extensively with our travel agent partners, we know that the
conditions outlined in this letter are endorsed by the vast majority of the agency community. Please have your agency owner sign
below indicating that you have read this communication. Until we have received this signed agreement from your agency,
Crystal Cruises will not be able to forward your final cruise documents.
Thanks for your understanding, cooperation and support.
Sincerely,
Agent Signature
Kim Guimaraes
Vice President
Sales & Strategic Partnerships
Date
Agency Name and Title
Agency owner signature
Date
PLEASE RETURN THIS SIGNED LETTER TO CRYSTAL CRUISES: [email protected]
11755 Wilshire Boulevard, Suite 900, Los Angeles, California 90025 • Tel 1-800-446-6620 • crystalcruises.com
9/16
Travel Agent Partner Fare – Request Form
Cruise Application
Booking Number
For CCI use only
Please fill in all indicated editable fields to complete form. Confirmation based on space availability at time of request. Please allow up to 14 business days for processing.
Applicant’s Name (as it appears on passport)
Agency Name
Position with Agency
Applicant’s E-mail Address
Agency Address
City, State, Zip
Agency Phone
ARC/IATA Number
(
CLIA Number
)
Applicable Positive Space Sailing Cruise Choice. Specify voyage number, sailing date and stateroom category (window, verandah, Penthouse):
First Choice
Second Choice
Third Choice
Name of Person Accompanying You in Your Stateroom (as it appears on passport)
Address
City, State, Zip
Phone
(
)
Main
Late
Table Size (for main & late dining only):
Dining by Reservation n™
Dining Request Information: Seating:
Bed Configuration:
Twin
4
6
8 (Tables For 2 Not Available)
Queen
Check this box to indicate that you have read and understand the conditions and procedures on the next page , and to verify that the
information you have provided is true and correct.
REQUIRED with this application form and MUST be submitted for verification and processing:
Copy of my business card
Copy of information page of my passport
Copy of my valid and current IATA card and/or my agency’s
Copy of my driver’s license
CLIA certificate
Signed Travel Agent Agreement Letter
This application form is not a confirmation. Please e-mail this completed form to [email protected]
Crystal Cruises’ Travel Agent Partner Fares program is available to travel agents who are affiliated with a travel agency that is an
active travel partner with Crystal Cruises. Confirmation of bookings are at the discretion of Crystal Cruises and agent/agency is
subject to qualification.
Submit
11755 Wilshire Boulevard, Suite 900, Los Angeles, California 90025
•
Tel 310-785-9300
•
crystalcruises.com
TAR-PS 2013App 9/16