Information for families with children
Contents
Supporting families in our city. .............................................................................................................................. 3
Family health services .......................................................................................................................................... 3
Maternal and child health ................................................................................................................................ 3
City of Melbourne maternal and child health centres ...................................................................................... 3
Breastfeeding clinics and drop in sessions ..................................................................................................... 4
Immunisation ........................................................................................................................................................ 4
Parenting services and playgroups ...................................................................................................................... 4
Playgroups ....................................................................................................................................................... 4
Family support and counselling ............................................................................................................................ 4
Respite services ................................................................................................................................................... 5
City of Melbourne hire services ............................................................................................................................ 5
Baby capsules ................................................................................................................................................. 5
Community rooms ........................................................................................................................................... 5
Child care centres directory .................................................................................................................................. 6
Melbourne CBD, Southbank and Docklands area........................................................................................... 6
Carlton and Parkville area ............................................................................................................................... 8
Kensington area .............................................................................................................................................. 9
North Melbourne area ...................................................................................................................................... 9
Kindergartens ..................................................................................................................................................... 10
Primary schools .................................................................................................................................................. 10
Holiday and outside school care ......................................................................................................................... 12
Recreational and youth services ........................................................................................................................ 12
Specialist services for children ........................................................................................................................... 14
Libraries .............................................................................................................................................................. 15
City of Melbourne libraries ............................................................................................................................. 15
Other libraries ................................................................................................................................................ 15
Neighbourhood Houses ...................................................................................................................................... 16
Material aid ......................................................................................................................................................... 16
Health services and hospitals ............................................................................................................................. 17
Legal support services ........................................................................................................................................ 19
Emergency contacts ........................................................................................................................................... 20
Phone support services ...................................................................................................................................... 20
How to contact us ............................................................................................................................................... 23
Online ............................................................................................................................................................ 23
In person ........................................................................................................................................................ 23
In writing ........................................................................................................................................................ 23
National Relay Service .................................................................................................................................. 23
Supporting families in our city.
The City of Melbourne provides programs and services to help families and children in our community to learn,
be healthy and feel supported.
This is your guide to find out what services are available and where to find your nearest centre. Services
include health and parenting support, hire services, immunisation, childcare and are offered to families and
children living, working or studying in the City of Melbourne. Also included in this guide are additional support
services that may help you and your family.
Family health services
Maternal and child health
Our maternal and child health service is free and supports your child’s health and development form birth until
school age. The service provides initial home visits, appointments, new parent groups and clinics.
City of Melbourne maternal and child health centres
Carlton
Family Services at Carlton Baths
248 Rathdowne Street, Carlton
Docklands
Community Hub at The Dock
Level 1, 912 Collins Street Docklands
Family Services at Boyd
207–229 City Road Southbank
East Melbourne
Powlett Reserve
Corner Grey and Simpson Streets East Melbourne
Kensington
Altona Street Centre
81A Altona Street Kensington
North Melbourne
North Melbourne MCH Centre
505 Abbotsford Street North Melbourne
North Melbourne
North Melbourne Community Centre
49–53 Buncle Street North Melbourne
Breastfeeding clinics and drop in sessions
Free breastfeeding support and advice clinics are run by qualified lactation consultants (no appointments
necessary).
Free drop in sessions run by maternal and child health nurses operate weekly (no appointments necessary).
Refer to the family services website1 for times, days and locations:
To book a maternal and child health appointment or for more information please call 9340 1444 or email
[email protected]
Immunisation
We provide immunisation services to protect your child’s health and prevent illnesses from spreading.
Community immunisation sessions run at various centres for families with children who meet the eligibility
criteria. If you are part of our maternal and child health program, nurses offer vaccinations for children 0–4
years in your scheduled check-up.
Secondary school students in the City of Melbourne receive vaccinations through the Department of Health
School Immunisation Program. For more information call 9340 1451 or email
[email protected]
Parenting services and playgroups
Our parenting service provides support and resources for families regarding child development and parenting.
This is available through:

• Parenting information sessions

• Home based parenting support

• Parenting education groups

• Child developmental screening clinics
For more information email [email protected]
Playgroups
A range of different playgroups are available for families to join.
To find a playgroup near you go to melbourne.vic.gov.au/families2 and click on ‘playgroups’ or email
[email protected]
Family support and counselling
Our family support and counselling service provides free counselling, social work and family support to
families with complex issues and can help families to overcome practical and emotional challenges.
1
2
http://www.melbourne.vic.gov.au/families
http://www.melbourne.vic.gov.au/families
Family support and counselling services are available for families who live, work or study in the City of
Melbourne - with children under 18.
Advocacy and referrals are provided where required as well as linking families to social support and
community activities.
For more information call 9320 4731 or email [email protected]
Respite services
In home respite is available for families who care for a child with a diagnosed disability. Service costs depend
on household income.
For more information call 9658 9542.
City of Melbourne hire services
Baby capsules
Baby capsules are available for hire to residents of the City of Melbourne. Bookings are preferred one month
prior to due date. Concession rates are available.
To book call 9340 1422 or email [email protected]
Community rooms
Three rooms are available for hire to not-for-profit community groups which are in Kensington, North
Melbourne and East Melbourne.
To book or check eligibility criteria call 9340 1422 or email [email protected]
Child care centres directory
Child care centres provide care and education programs for children up to six years of age. Types of child care
centres available in the City of Melbourne include:
1. City of Melbourne-managed centres
2. Community managed centres
3. Centres providing kindergarten programs
4. Centres offering occasional care
See the list below to find the right child care centre for you. (Note: Types of centre are indicated by number(s)
after centre name.)
Melbourne CBD, Southbank and Docklands area
City Kids Early Learning Centre (3)
216–222 Normanby Road Southbank, 9681 7774
City Kids Early Learning Centre3
Giraffe Early Learning Centre (3)
Level 1, 25 Star Crescent Docklands, 9670 0880
Giraffe Early Learning Centre4
Goodstart Early Learning Centre - Melbourne (3)
Level 1, 211 Latrobe Street Melbourne, 1800 222 543
Goodstart Early Learning5
Goodstart Early Learning Centre - Flinders Street (3)
Level 4, 276 Flinders Street Melbourne, 1800 222 543
Goodstart Early Learning5above
Kool Kidz @ Goods Shed (3)
Corner Village and McCrae Streets Docklands, 9614 2900
Kool Kidz Childcare6
Little Assets Early Learning Centre (3)
Ground Floor, World Trade Centre 18–38 Siddely Street Melbourne, 9999 0885
Little Assets7
Little Flyers: Kids on Collins (3)
3
http://www.citykids.com.au/
http://www.giraffedocklands.com.au/
5
https://www.goodstart.org.au/
6
http://www.koolkidzchildcare.com.au/
7
http://www.littleassets.com.au/
4
Level 3, 600 Collins Street Melbourne, 9629 4099
Little Flyers Childcare8
Little Flyers: Melbourne City (3)
Level 4, McPherson Building 544–546 Collins Street Melbourne, 9614 3011
Little Flyers Childcare8
Little Stars at Bourke (3)
1st Floor, 500 Bourke Street Melbourne, 8622 1400
Little Stars Childcare9
Little Stars at Southern Cross (3)
Level 3, 700 Bourke Street Docklands, 9670 8278
Little Stars Childcare9
Melbourne City Children’s Centre (1) (3) (4)
104 A’Beckett Street Melbourne, 9329 9561
Melbourne City Childcare10
Mission Australia Early Learning Centre (3)
Victoria Barracks, 32 Coventry Street Melbourne, 9282 5009
Mission Australian Early Learning Centre 11
Penguin Childcare Melbourne (3)
750 Collins Street (entry via Village St) Melbourne, 9600 3456
Penguin Childcare12
Queensberry Street Children’s Centre (3)
228 Queensberry Street Carlton, 8344 9470
Queensberry Street Children's Centre13
QV Children’s Centre (3)
Level 8, 10 Artemis Lane, QV Building Melbourne, 8616 0350
QV Children's Centre14
RMIT City Campus Children’s Centre (3)
Level 1, 97 Franklin Street Melbourne, 9662 1295
8
http://www.littleflyers.vic.edu.au
9
http://www.ku.com.au/
http://www.melbourne.vic.gov.au/
http://www.maearlylearning.com.au/
12
http://www.penguinchildcare.com.au
13
http://www.services.unimelb.edu.au/childcare/
14
http://www.ecms.org.au/
10
11
RMIT Children's Centre15
Sentia Early Learning (3)
Level 5, 450 Flinders Street Melbourne, 9629 9860
Sentia Early Learning Centre16
The Harbor Family and Children’s Centre (2) (3)
1 Seafarer Lane Docklands, 8624 1000
The Harbor Family and Children's Centre17
Carlton and Parkville area
Central Carlton Children’s Centre (1) (3)
483 Drummond Street Carlton, 9347 4788
Central Carlton Children's Centre10
Lemon Tree Children’s Centre (3)
2–10 Grattan Street Carlton, 9347 4949
Lemon Tree Children's Centre18
Melbourne University Family Club Co-op (2) (3)
427 Cardigan Street Carlton, 9347 3518
Melbourne University Family Club Co-op19
Penguin Childcare Parkville (3)
14 Kirrip Crescent Parkville, 9380 4333
Penguin Childcare20
Royal Children’s Hospital Early Learning (3)
Level 1, North West Building Flemington Road Parkville, 9345 5370
Royal Children's Hospital Early Learning Centre 21
Royal Women’s Hospital Crèche (4)
Ground Level, 20 Flemington Road Parkville, 8345 2098
Royal Women's Hospital Crèche22
Swanston Street Children’s Centre (3)
856 Swanston Street Carlton, 9035 4300
15
http://www.rmit.edu.au/ssg/childcare/city/
http://www.sentia.net.au/
17
http://gowrievictoria.org.au/childrensprograms/docklands/
18
http://www.lemontreecc.com.au/
19
http://www.familyclub.org.au/
20
http://www.penguinchildcare.com.au/
21
http://www.rch.org.au/rchcreche/
22
https://www.thewomens.org.au/patients-visitors/child-care/
16
Swanston Street Children's Centre23
Thinking Kids Children’s Centre (3)
77 Popular Road Parkville, 9388 0777
Thinking Kids Children's Centre24
Tommaso Fiaschi Child Care Centre (3)
65 Station Street Carlton, 9347 1484
Tommaso Fiaschi Child Care Centre25
Wimble Street Child Care (3)
18 Wimble Street Parkville, 9347 9103
Wimble Street Child Care26
East Melbourne and South Yarra area Alfred Child Care Centre (3)
11 Alfred Lane East Melbourne, 9207 1099
Alfred Child Care Centre9
East Melbourne Child Care Cooperative - Powlett Reserve Children’s Centre and Kindergarten (2) (3)
Cnr Grey and Simpson Streets East Melbourne, 9419 4301
East Melbourne Child Care Cooperative - Powlett Reserve27
East Melbourne Child Care Cooperative - Yarra Park Children’s Centre and Kindergarten (2) (3)
27 Berry Street East Melbourne, 9428 0896
East Melbourne Child Care Cooperative - Yarra Park27
Kensington area
Kensington Community Children’s Cooperative (2) (3)
81B Altona Street Kensington, 9376 4565
Kensington Community Children's Cooperative 28
Kensington Turkish Child Cooperative (2)
8 Wolseley Parade Kensington, 9376 7989
Showgrounds Children’s Centre (3)
320–380 Epsom Road Flemington, 9376 7486
North Melbourne area
23
http://www.services.unimelb.edu/au/childcare
http://www.ecms.org.au/thinking-kidschilden’s-centre/
http://www.coasit.com.au/
26
http://www.wimblest.com.au/
27
http://www.emcc.org.au/
28
http://www.kccc.org.au/
24
25
Hotham Hub Children’s Centre (1) (3)
113 Melrose Street North Melbourne, 9326 8655
Hotham Hub Children's Centre29
Lady Huntingfield Children’s Centre (1) (3)
87–93 Haines Street North Melbourne, 9328 2083
Lady Huntingfield Children's Centre29
North Melbourne Children’s Centre (1) (3)
28 Howard Street North Melbourne, 9328 1592
North Melbourne Children's Centre29
St Catherine’s Early Education Centre (3)
35 Canning Street North Melbourne, 9228 3040
St Catherine's Early Education Centre30
There are a range of additional supports available for families and children attending Children’s Services. Talk
to your centre director for more information.
Kindergartens
Kindergartens provide early learning programs to children before they start primary school. Some child care
centres run kindergartens (see child care centres), however there are also stand alone kindergartens.
Christ Church Grammar Kindergarten
677 Punt Road South Yarra, 9866 3540
Christ Church Grammar Kindergarten31
Melbourne Girls Grammar School Early Learning Centre at the Barbara Tolson Centre
63 Clowes St South Yarra, 9862 9200
Melbourne Girls Grammar School Early Learning Centre32
St Mary’s Anglican Kindergarten
Corner Queensberry and Howard Streets North Melbourne, 9329 6662
St Mary's Anglican Kindergarten33
The Preschool Field Officer from Lentara Uniting Care can provide support for children with disabilities or
developmental concerns at kindergarten. For more information contact her on 0417 318 569.
Primary schools
29
http://www.melbourne.vic.gov.au/
http://www.stcatherine-eec.com.au/
31
http://www.ccgs.vic.edu.au/
32
http://www.mggs.vic.edu.au/
33
http://www.ecsm.org.au/
30
Carlton Primary School
Corner Drummond and Palmerston Streets Carlton, 9347 6022
Carlton Primary School34
Carlton North Primary School
60 Lee Street North Carlton, 9347 4822
Carlton North Primary School35
Christ Church Grammar School
677 Punt Road South Yarra, 9886 3540
Christ Church Grammar School31
Debney Meadows Primary School
100 Victoria Street Flemington, 9376 1570
Debney Meadows Primary School36
Flemington Primary School
Corner of Mount Alexander Road and Padman Lane Flemington, 9376 7137
Flemington Primary School37
Holy Rosary Primary School
37 Gower Street Kensington, 9376 9455
Holy Rosary Primary School38
Kensington Primary School
62–74 McCracken Street Kensington, 9376 6013
Kensington Primary School39
Melbourne Girls Grammar School
86 Anderson Street South Yarra, 9862 9200
Melbourne Girls Grammar32
Melbourne Grammar School
355 St Kilda Road Melbourne, 9865 7555
Melbourne Grammar School40
North Melbourne Primary School
210 Errol Street North Melbourne, 9329 6902
34
http://www.carltonprimaryschool.vic.edu.au/
http://www.carltonnthps.vic.edu.au/
36
http://www.debneymeadowsps.vic.edu.au/
37
http://www.flemingtonps.vic.edu.au/
38
http://www.hrkensington.catholic.edu.au/
39
http://www.kensingtonps.vic.edu.au/
40
http://www.mgs.vic.edu.au/
35
North Melbourne Primary School41
Princes Hill Primary School
280 Pigdon Street North Carlton, 9389 5300
Princes Hill Primary School42
St Michael’s Catholic School
8 Brougham Street North Melbourne, 9329 920
St Michael's Catholic School43
South Yarra Primary School
601 Punt Road South Yarra, 9866 3424
South Yarra Primary School44
Victorian College for the Deaf
597 St Kilda Road Melbourne, 9510 1706
Victoria College for the Deaf45
Holiday and outside school care
Many primary schools in the City of Melbourne provide supervised care activities during school holidays and
before or after school. Holiday programs are also offered at the following centres:
Carlton Baths Community Centre
248 Rathdowne Street Carlton, 9658 8330
Carlton Baths Community Centre46
Kensington Community Recreation Centre
Corner Kensington Road and Altona Street Kensington, 9376 1633
Kensington Community Recreation Centre 47
Recreational and youth services
ArtPlay
Birrarung Marr (behind Federation Square) Melbourne, 9664 7900
Art Play10
Carlton Baths Community Centre
41
http://www.northmelbourneps.vic.edu.au/
http://www.phps.vic.edu.au/
43
http://www.smnthmelbourne.catholic.edu.au/
44
http://www.southyarraps.vic.edu.au/
45
http://www.vcd.vic.edu.au/
46
http://www.carltonbaths.ymca.org.au/
47
http://www.kensington.ymca.org.au/
42
248 Rathdowne Street Carlton, 9658 8330
Carlton Baths Community Centre46
CoHealth Youth Services
49–53 Buncle Street North Melbourne, 8378 1600
CoHealth Youth Services48
Frontyard
19 King Street Melbourne, 9611 2411
Front Yard Youth Services49
Kensington Community Recreation Centre
Corner Kensington Road and Altona Street Kensington, 9376 1633
Kensington Community Recreation Centre47
Melbourne City Baths
420 Swanston Street Melbourne, 9658 9011
Melbourne City Baths10
North Melbourne Community Centre
49–53 Buncle Street North Melbourne, 9320 4700
North Melbourne Community Centre50
North Melbourne Recreation Centre
1 Macauley Road North Melbourne, 9658 9444
North Melbourne Recreation Centre 51
The Drum Youth Services
100 Drummond Street Carlton, 9663 6733
The Drum Youth Services52
The Home Interaction Program for Parents and Youngsters (HIPPY)
Various locations 1300 394 396
The Home Interaction Program for Parents and Youngsters 53
The Venny Kensington Adventure Playground
JJ Holland Park 85 Kensington Road Kensington, 9376 0589
48
http://www.cohealth.org.au/
http://www.frontyard.org.au/
50
http://www.nmcc.ymca.org.au/
51
http://www.melbourne.vic.gov.au/community/sports-recreation/north-melbourne-recreation-centre/Pages/north-melbourne-recreationcentre.aspx/
52
http://www.ds.org.au/
53
http://www.hippyaustralia.org.au/
49
The Venny Kensington Adventure Playground54
Specialist services for children
Association for Children With a Disability
1800 654 013 or 9818 2000
Association for Child with a Disability55
Asthma Foundation of Victoria
1800 278 462 or 9326 7088
Asthma Foundation of Victoria56
Amaze (Formerly Autism Victoria)
1300 308 699 or 9657 1600
Amaze
57
Early Childhood Intervention Services
1300 333 232
Early Childhood Intervention Services 58
Noah’s Ark Inc
1800 819 840
Noah's Ark 59
Royal Children’s Hospital
9345 5522
Royal Children's Hospital60
Scope
1300 472 673
Scope61
Tweddle Child and Family Health Services
9689 1577
Tweddle Child and Family Health Services 62
Uncle Bobs Child Development Centre
54
http://www.thevenny.org.au/
http://www.acd.org.au/
56
http://www.asthmaaustralia.org.au/
57
http://www.amaze.org.au/
58
http://www.education.vic.gov.au/
59
http://www.noahsarkinc.org.au/
60
http://www.rch.org.au/
61
http://www.scopevic.org.au/
62
http://www.tweddle.org.au/
55
9345 5092
Uncle Bob's Child Development Centre63
Yooralla
9666 4500
Yooralla64
Libraries
Melbourne’s libraries welcome people to read, connect, create and learn. Enjoy free programs, events and a
diverse reading and information collection at one of our local library branches.
For more information visit Melbourne City Libraries65
City of Melbourne libraries
City Library
253 Flinders Lane Melbourne, 9658 9500
East Melbourne Library
122 George Street East Melbourne, 9658 9600
Library at The Dock
107 Victoria Harbour Promenade Docklands, 9658 9998
Southbank Library at Boyd
207 City Road Southbank, 9658 8300
Kathleen Syme Library and Community Centre
251 Faraday Street Carlton, 9658 7310
North Melbourne Library
66 Errol Street North Melbourne, 9658 9700
Other libraries
Melbourne Community Toy Library – Carlton
Victorian Trades Hall Building
The Chapel, 469 Cardigan Street Carlton, 0425 365 096
Melbourne Community Toy Library - Carlton66
Melbourne Community Toy Library – Kensington
Kensington Community Recreation Centre Corner Kensington Road and Altona Street, 0425 365 096
63
http://www.rch.org.au/unclebobs/
http://www.yooralla.com.au/
65
http://www.melbourne.vic.gov.au/libraries/
66
http://www.melbournecommunitytoylibrary.org.au/
64
Melbourne Community Toy Library - Kensington66
State Library of Victoria
328 Swanston Street Melbourne, 8664 7000
State Library of Victoria67
Neighbourhood Houses
Carlton Neighbourhood Learning Centre
20 Princes Street Carlton North, 9347 2739
Carlton Neighbourhood Learning Centre68
Carlton Primary Lifelong Learning
Corner Drummond and Palmerston Streets Carlton, 9347 6022
Carlton Primary Lifelong Learning69
Kensington Neighbourhood House
89 McCracken Street Kensington, 9376 6366
Kensington Neighbourhood House70
North Carlton Railway Neighbourhood House
20 Solly Avenue North Carlton, 9380 6654
North Carlton Railway Neighbourhood House 71
North Melbourne Language and Learning
33 Alfred Street North Melbourne, 9326 7447
North Melbourne Language and Literacy72
The Centre: Connecting Community in North and West Melbourne Inc
58 Errol Street North Melbourne, 9328 1126
The Centre - North and West Melbourne73
Material aid
For emergency assistance with food, housing and essential household goods.
Salvation Army
9353 5200 Salvation Army74
67
http://www.slv.vic.gov.au/
http://www.cnlc.org.au/
69
http://www.carltonprimaryschool.vic.edu.au/
70
http://www.kensingtonneighbourhoodhouse.com/
71
http://www.railwayneighbourhoodhouse.org.au/
72
http://www.nmll.org.au/
73
http://www.centre.org.au/
68
St Kilda Crisis Centre
1800 627 727
St Kilda Crisis Centre75
St Vincent De Paul
1300 305 330 St Vincent De Paul76
Wesley Mission Melbourne
9662 2355 Wesley Mission Melbourne77
Wombat Housing Support Services
1800 887 775 or 8327 2222 Wombat Housing Support Services78
Health services and hospitals
CoHealth Kensington
12 Gower Street Kensington, 8378 1600 CoHealth Kensington79
CoHealth Carlton North
622 Lygon Street Carlton North, 9349 7333
CoHealth Carlton North79
CoHealth North Melbourne
49–53 Buncle Street North Melbourne, 8378 1660
CoHealth North Melbourne79
Orygen Youth Health
35 Poplar Road Parkville, 9342 2800
Orygen Youth Health80
Post and Antenatal Depression Association
1300 726 306
Post and Antenatal Depression Association81
The Bourverie Centre Mental Health Support
9385 5100
The Bouverie Centre Mental Health Support 82
74
http://www.salvationarmy.org.au/
http://www.salvationarmy.org.au/en/Find-Us/Victoria/CrisisServices/Program-Information/Crisis-Support-Services/
76
http://www.vinnies.org.au/
77
http://www.wesley.org.au/
78
http://www.wombat.org.au/
79
http://www.cohealth.org.au/
80
http://www.oyh.org.au/
81
http://www.panda.org.au/
75
The Royal Melbourne Hospital
9342 7000
The Royal Melbourne Hospital83
The Royal Children’s Hospital
9345 5522
The Royal Children's Hospital84
The Royal Children’s Hospital Mental Health Service
1800 44 55 11
The Royal Children's Hospital Mental Health Service 85
The Royal Dental Hospital of Melbourne
9341 1000
The Royal Dental Hospital of Melbourne86
82
http://www.bouverie.org.au/
http://www.thermh.org.au/
84
http://www.rch.org.au/
85
http://www.rch.org.au/mhs/
86
http://www.dhsv.org.au/
83
The Royal Women’s Hospital
8345 2000
The Royal Women's Hospital87
Women’s Health West
317–319 Barkly Street West Footscray, 9689 9588
Women's Health West88
Legal support services
Aboriginal Family Violence Prevention & Legal Service
1800 505 303
Aboriginal Family Violence Prevention and Legal Service89
Fitzroy Legal Services
124 Johnston Street Fitzroy,
9419 3744
Fitzroy Legal Services90
Inner Melbourne Community Legal Service
Suite 2/508 Queensberry Street North Melbourne, 9328 1885
Inner Melbourne Community Legal Service91
Legal Aid Victoria
350 Queen Street Melbourne
1300 792 387
Legal Aid Victoria92
Tenants Union Victoria
55 Johnston Street Fitzroy
9416 2577
Tenants Union Victoria93
Women’s Legal Service Victoria
10/277 William Street Melbourne
87
http://www.thewomens.org.au/
http://www.whwest.org.au/
89
http://www.fvpls.org/
90
http://www.fitzroy-legal.org.au/
91
http://www.imcl.org.au/
92
http://www.legalaid.vic.gov.au/
93
http://www.tuv.org.au/
88
8622 0600
Women's Legal Service Victoria94
Emergency contacts
Ambulance, Fire, Police
Phone: 000
Phone support services
Beyond Blue (24 hours)
1300 22 4636
Beyond Blue95
Centre Against Sexual Assault
1800 806 292
Centre Against Sexual Assault96
Child Protection
1300 664 977
After hours phone: 131 278
Direct Line (24 hour drug & alcohol service)
1800 888 236
Direct Line97
Family Drug Support (24 hours)
1300 368 186
Family Drug Support98
Family Relationship Advice Line
1800 050 321
Family Relationship Advice Line99
Gambling Helpline (24 hours)
1800 858 858
Gambling Help100
94
http://www.womenslegal.org.au/
http://www.beyondblue.org.au/
http://www.casa.org.au/
97
http://www.directline.org.au/
98
http://www.fds.org.au/
99
http://www.familyrelationships.gov.au/
95
96
Kids Helpline (24 hours)
1800 55 1800
Kid's Helpline101
Lifeline (24 hours)
13 11 14
Life Line102
Maternal and Child Health Line
(24 hour) 13 22 29
Maternal and Child Health Line
103
Men’s Line Australia (24 hour)
1300 78 99 78
Men's Line Australia104
Nurse on Call (24 hour)
1300 60 60 24
Nurse on Call105
Parentline Victoria
13 22 89
Parent Line Victoria106
Poisons Information Centre
(24 hours) 13 11 26
Poisons Information Centre107
Suicide Helpline Victoria
(24 hour) 1300 651 251
Suicide Helpline Victoria108
Safe Steps Domestic Violence
Crisis Service (24 hour) 1800 015 188
Safe Steps Domestic Violence109
100
http://www.gamblinghelpline.org.au/
http://www.kidshelpline.com.au/
102
http://www.lifeline.org.au/
103
http://www.education.vic.gov.au/childhood/parents/support/Pages/mchline.aspx/
104
http://www.menslineaus.org.au/
105
http://www.health.vic.gov.au/nurseoncall/
106
http://www.parentline.vic.org.au/
107
http://www.austin.org.au/poisons/
108
http://www.suicideline.org.au/
101
Western Child First
1300 775 160
Women’s Information Referral Exchange
1300 134 130
Women's Information Referral Exchange110
109
110
http://www.safesteps.org.au/
http://www.wire.org.au/
How to contact us
Online
City of Melbourne10
In person
Melbourne Town Hall – Administration Building
120 Swanston Street, Melbourne
7.30am to 5pm, Monday to Friday
(Public holidays excluded)
Telephone: 03 9658 9658
7.30am to 6pm, Monday to Friday
(Public holidays excluded)
In writing
City of Melbourne
GPO Box 1603
Melbourne VIC 3001
Australia
National Relay Service
If you are deaf, hearing impaired or speech impaired, call us via the National Relay Service: Teletypewriter
(TTW) users phone 1300 555 727 then ask for 03 9658 9658
9am to 5pm, Monday to Friday (Public holidays excluded)
City of Melbourne10