Coach as Facilitator
The purpose of this module is to
present key concepts of facilitation and
provide an opportunity for participants
to practice facilitation skills.
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QUALITY ASSURANCE PROJECT
At the end of this module
participants will be able to:
 Define facilitation
 Demonstrate a four step approach to group
process intervention
 Discuss six coaching guidelines
 Assess their self-knowledge regarding the
role as coach
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QUALITY ASSURANCE PROJECT
Content
• What is Facilitation?
• Making Process Observations
• Effective Questioning
• How to Give Feedback about Group Process
• Facilitation Guidelines
• Self-awareness
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QUALITY ASSURANCE PROJECT
What is Facilitation?
A process in which a person intervenes to
help a team improve the way it identifies
and solves problems and makes
decisions
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QUALITY ASSURANCE PROJECT
As a facilitator, a coach will
• Assist with team building
• Observe group processes
• Intervene to address issues of group
communication
• Give supportive and corrective feedback
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QUALITY ASSURANCE PROJECT
As a facilitator, a coach will
• Assist with
– decision making
– conflict management
– conducting effective meetings
– managing change
– enhancing creativity
– communicating with the organization
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QUALITY ASSURANCE PROJECT
Making Process Observations
By observing a team's activities and
helping them reflect on what is
happening, facilitators help the team gain
self-awareness of their behavior and
become more productive.
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QUALITY ASSURANCE PROJECT
Effective Questioning
• Stimulates thinking
• Initiates and promotes discussion
• Provides feedback to the coach about
team’s knowledge and skills
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QUALITY ASSURANCE PROJECT
How to Give Feedback
•
•
•
•
Set ground rules
Be supportive of the team leader
Be supportive of the team members
Focus on the goals
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QUALITY ASSURANCE PROJECT
Four-Step Approach
to Group Process Intervention
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QUALITY ASSURANCE PROJECT
Step One:
Give the team feedback on
observed behavior
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QUALITY ASSURANCE PROJECT
Step Two:
Describe the potential or
actual effect of the behavior
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QUALITY ASSURANCE PROJECT
Step Three:
Ask the team for input
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QUALITY ASSURANCE PROJECT
Step Four:
Decide on action
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QUALITY ASSURANCE PROJECT
Facilitation Guidelines
 Stay neutral in the team
 Encourage participation by all
 Help team reach consensus
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QUALITY ASSURANCE PROJECT
Facilitation Guidelines
 Reflect feelings and ideas back to the
team
 Help team keep itself on track
 Expect a great deal of pain
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QUALITY ASSURANCE PROJECT
Self-Awareness
 How sensitive am I to the needs of
others?
 How approachable, pleasant, or positive
do others perceive me to be?
 Do I listen and communicate openly?
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QUALITY ASSURANCE PROJECT
Self-Awareness
 Do I work well with others?
 Do I believe in QA?
 Am I willing to be wrong or to lack
knowledge?
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QUALITY ASSURANCE PROJECT
Self-Awareness
 Am I willing to learn about myself as
well as about how to support teams?
 Am I willing to have my priorities
become second to the priorities of the
team or team leader?
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QUALITY ASSURANCE PROJECT