Cons tructi on and Property
Serv ices I ndus try Skill s Council
ASSESSMENT INSTRUMENT
Resource for assessors covering the following units of
competency from CPP07 Property Services Training Package:
CPPSEC2001A
Communicate effectively in the
security industry
CPPSEC2002A
Follow workplace safety procedures in
the security industry
CPPSEC2003A
Work effectively in the security industry
CPPSEC2004A
Respond to security risk situation
CPPSEC2005A
Work as part of a security team
CPPSEC2006A
Provide security services to clients
© Commonwealth of Australia 2009
Developed by:
This resource was developed by the Construction and Property Services Industry Skills Council.
Acknowledgement:
Thanks to BMA Consulting for their consultation and development work.
Version control:
Version 1  updated October 2009
Assessment instrument  CPPSEC2001A, CPPSEC2002A, CPPSEC2003A, CPPSEC2004A, CPPSEC2005A, CPPSEC2006A
Contents
Introduction
1
Assessment cover sheet
2
Competency mapping
3
CPPSEC2001A Communicate effectively in the security industry
3
CPPSEC2002A Follow workplace safety procedures in the security industry
4
CPPSEC2003A Work effectively in the security industry
5
CPPSEC2004A Respond to security risk situation
6
CPPSEC2005A Work as part of a security team
7
CPPSEC2006A Provide security services to clients
8
Assessment plan
9
Evidence review
11
Observation of work project: Respond to security risk situation
12
Part A: Plan and prepare for security operations
12
Part B: Identify and respond to security risk situation
13
Part C: Report and review response to security incident
14
Record of assessment of work project
15
Questions and key points
17
Legislation and organisational requirements (Q1-Q13)
17
Communication and teamwork (Q14-Q22)
20
Workplace safety and security response (Q23-32)
23
Third party evidence report
27
Record of assessment outcome
29
 Commonwealth of Australia 2009
i
Assessment instrument  CPPSEC2001A, CPPSEC2002A, CPPSEC2003A, CPPSEC2004A, CPPSEC2005A, CPPSEC2006A
Introduction
This assessment instrument covers the required performance outcomes described by the
following units of competency from the CPP07 Property Services Training Package:

CPPSEC2001A Communicate effectively in the security industry

CPPSEC2002A Follow workplace safety procedures in the security industry

CPPSEC2003A Work effectively in the security industry

CPPSEC2004A Respond to security risk situation

CPPSEC2005A Work as part of a security team

CPPSEC2006A Provide security services to clients.
Within this instrument, the term ‘competency cluster’ refers to these six units of competency.
The instrument provides assessors in the security sector with tools and templates to conduct a
formal assessment process and to develop assessment records that meet Australian Quality
Training Framework (AQTF) requirements for valid, reliable, fair and flexible evidence.
The instrument integrates the requirements of each of the units into a holistic assessment
process. Completion of the requirements detailed within the instrument will provide the
learner with partial attainment of the key security sector qualification, CPP20207 Certificate II
in Security Operations. The units which are the subject of this instrument represent six of the
seven core units within that qualification.
The diagram below summarises the content of this assessment instrument including the
information and templates contained and the purpose of each. These templates have been
designed to ensure quality and consistency in assessment outcomes for the units of
competency. It is expected that you may add your own questions and/or assessment
activities to suit the local needs of the learner and their workplace.
Assessment cover
sheet
Record of
assessment of
work project
Questions and key
points
(proforma for detailing
learner and assessor
information)
(template to record the
project results)
Competency
mapping
Observation of
work project
(mapping coverage of units
by assessment
questions/tasks for AQTF)
(template for use when
observing conduct of work
project)
(template for gathering
third party evidence)
Assessment plan
Evidence review
(template for assessor and
learner to plan assessment
process)
(template for assessor and
learner to plan evidence to
be gathered)
Record of
assessment
outcome
 Commonwealth of Australia 2009
(template containing
questions covering major
functional areas)
Third party
evidence report
(template to formally
record final assessment
results)
1
Assessment instrument  CPPSEC2001A, CPPSEC2002A, CPPSEC2003A, CPPSEC2004A, CPPSEC2005A, CPPSEC2006A
Assessment cover sheet
Learner
Name:
Phone:
Contact:
Email:
Organisation:
Assessor
Name
Phone:
Contact:
Email:
Organisation /
RTO:
Assessment
location and
date:
Location:
Date:
Units of competency covered by this assessment instrument
CPPSEC2001A Communicate effectively in the security industry
CPPSEC2002A Follow workplace safety procedures in the security industry
CPPSEC2003A Work effectively in the security industry
CPPSEC2004A Respond to security risk situation
CPPSEC2005A Work as part of a security team
CPPSEC2006A Provide security services to clients
2
 Commonwealth of Australia 2009
Assessment instrument  CPPSEC2001A, CPPSEC2002A, CPPSEC2003A, CPPSEC2004A, CPPSEC2005A, CPPSEC2006A
Competency mapping
Units of competency
Delivery
guide
Assessment
instrument
Delivery &
Questions &
assessment strategy
key points
(competency area)
Work
project
(parts)
CPPSEC2001A Communicate effectively in the security industry
1. Receive and understand information
1.1
Information is received and checked against assignment
instructions
1
1, 3, 8, 14
A
1.2
Observation and active listening skills are used to obtain
verbal and non-verbal information
2
1, 9, 14, 16,
19
A, B,
C
1.3
Information is checked with relevant persons to confirm
and summarise understanding
2
1, 4, 14, 16
A, B,
C
1.4
Areas of uncertainty or misunderstanding are identified
and explained
1, 2
4, 6, 7, 14,
16, 19
A, B,
C
Communication with others is courteous and reflects
understanding and respect for individual social and
cultural differences
2
5, 14, 16, 17,
18, 19
A, B,
C
Verbal communication is clear and concise using
language appropriate to the audience and assignment
instructions
2
5, 14, 16, 17,
18, 19
A, B,
C
2.3
Appropriate communication techniques are used to
develop and maintain confidence with others
2
5, 9, 14, 16,
17, 18, 19
A, B,
C
2.4
Organisational communication channels and equipment
are identified and used to accurately exchange
information
2
4, 8, 9, 14,
15, 16, 17, 20
A, B,
C
2. Communicate with others
2.1
2.2
3. Record security information
3.1
Information is recorded using appropriate procedures and
materials
2
2, 8, 14, 21
C
3.2
Written information meets organisational standards for
language, accuracy and relevance and can be used for
legal purposes
2
1, 2, 8, 14, 21
C
Business equipment and technology is used to present
concise information in suitable format within designated
timeframes
2
2, 8, 14, 21
A, C
Information is maintained in accordance with relevant
legislative and organisational requirements
2
1, 2, 8, 21
C
3.3
3.4
 Commonwealth of Australia 2009
3
Assessment instrument  CPPSEC2001A, CPPSEC2002A, CPPSEC2003A, CPPSEC2004A, CPPSEC2005A, CPPSEC2006A
Competency mapping
Units of competency
Delivery
guide
Assessment
instrument
Delivery &
Questions &
assessment strategy
key points
(competency area)
Work
project
(parts)
CPPSEC2002A Follow workplace safety procedures in the security industry
1. Follow OHS policies and procedures
1.1
Organisational OHS policies and procedures relevant to
own role and responsibilities are complied with in
accordance with legislative requirements
1, 3
1, 2, 3, 23,
25, 26, 27,
28, 29, 30, 31
A, B
Organisational procedures for identifying and controlling
risks and hazards are reviewed and followed within limits of
own authority
3
2, 7, 23, 24,
25, 26, 27,
28, 29, 30, 31
A, B
1.3
Organisational procedures and documentation for
reporting OHS information are identified and followed
2
2, 14, 16, 20,
21, 23, 25, 26
A, B,
C
1.4
All work is conducted using safe operating practices in
accordance with OHS, legislative and organisational
requirements
3
1, 2, 5, 8, 23,
24, 25, 26,
28, 29, 30, 31
A, B
1.2
2. Deal with emergency situations
2, 4, 14, 15,
16, 17, 20,
23, 24, 25,
26, 27, 28,
29, 30, 31
2, 6, 7, 14,
19, 23, 25,
26, 27, 28,
29, 30, 31
2, 4, 6, 7, 14,
16, 17, 20,
23, 27, 28,
29, 30, 31
2.1
Emergency situations are identified and relevant persons
promptly notified
2, 3
2.2
Emergency procedures are followed correctly within limits
of own authority
1, 3
2.3
Personal limitations are identified and requests for back-up
support or further instruction promptly sought
1, 3
2.4
Incidents and responses are accurately reported and
documented in accordance with organisational
procedures and legislative requirements
1, 2
1, 2, 4, 8, 14,
16, 17, 20,
21, 23, 27
B, C
3
4, 9, 14, 20,
23, 32
A, B,
C
Colleague contributions to OHS participative
arrangements in the workplace are continually sought and
encouraged
2, 3
4, 14, 18, 20,
23, 32
A, C
3.3
Feedback is continually sought from colleagues to identify
areas for improvement in OHS practices
2, 3
4, 7, 9, 14,
23, 32
A, C
3.4
OHS information is accessed and reviewed on a regular
basis to ensure currency of own OHS practices
2, 3
6, 7, 8, 9, 14,
23, 32
A, C
B
B
B
3. Maintain participation in workplace safety
3.1
3.2
4
OHS information, issues and practices are discussed with
colleagues to ensure safety awareness and information
exchange
 Commonwealth of Australia 2009
Assessment instrument  CPPSEC2001A, CPPSEC2002A, CPPSEC2003A, CPPSEC2004A, CPPSEC2005A, CPPSEC2006A
Competency mapping
Units of competency
Delivery
guide
Assessment
instrument
Delivery &
Questions &
assessment strategy
key points
(competency area)
Work
project
(parts)
CPPSEC2003A Work effectively in the security industry
1. Identify and comply with legal and procedural requirements
The range of organisational, legislative and procedural
requirements relevant to security operations are identified
and complied with
1
1, 2, 3, 8, 14,
23, 25, 26,
27, 28, 29,
30, 31
A
1.2
Assignment instructions are reviewed to identify legal and
procedural compliance considerations
1
1, 2, 3, 14, 23
A
1.3
Own understanding of legal and procedural requirements
is discussed with relevant persons to ensure consistency of
understanding
2
1, 2, 4, 5, 9,
14, 23
A
Own work performance and conduct demonstrates a
commitment to compliance with applicable legislative
and procedural requirements
1
1, 2, 5, 18,
19, 23
A
1, 2
1 2, 4, 14, 16
A
1, 2, 3
2, 5, 8
A, B
1, 2
2, 4, 6, 7, 8,
14, 15, 16,
17, 20
A, B
1, 2, 3
2, 4, 14, 15,
16, 20
A, B
1, 2
2, 8, 14, 15,
21
A, B,
C
2
5, 6, 7, 9, 14,
16
C
1.1
1.4
2. Organise and complete daily work tasks
2.1
Own role, responsibilities and authority are confirmed with
relevant persons and checked against assignment
instructions
2.2
Work tasks are organised and completed within
designated timeframes
2.3
Factors affecting the achievement of work tasks are
promptly identified and reported to relevant persons
2.4
Progress in completing work tasks is communicated to
relevant persons in accordance with occupational health
and safety (OHS) requirements
2.5
Business equipment and technology is used to organise
and complete work tasks
3. Identify and access future learning opportunities
3.1
Feedback is actively sought from relevant persons to
confirm quality of performance and to identify areas for
improvement
3.2
Opportunities for professional development are identified
and discussed with relevant persons
1, 2
4, 5, 7, 8, 13,
14
C
3.3
Appropriate support is sought as required to improve own
performance to achieve identified learning objectives
1, 2
4, 5, 7, 9, 13
C
3.4
Learning and skill development information is recorded
and maintained in accordance with organisational
requirements
1, 2
5, 8, 14, 21
C
 Commonwealth of Australia 2009
5
Assessment instrument  CPPSEC2001A, CPPSEC2002A, CPPSEC2003A, CPPSEC2004A, CPPSEC2005A, CPPSEC2006A
Competency mapping
Units of competency
Delivery
guide
Assessment
instrument
Delivery &
Questions &
assessment strategy
key points
(competency area)
Work
project
(parts)
CPPSEC2004A Respond to security risk situation
1. Identify security risk situation
1.1
Applicable provisions of legislative and organisational
requirements relevant to security risk operations are
identified and complied with
1
1.2
Potential security risk situation is identified and assessed for
degree of risk to self, others, property and premises
3
1.3
Environmental factors are monitored and changes in
characteristics that may impact on security risk situation are
identified
2, 3
Occupational health and safety (OHS) requirements are
identified and appropriate risk control measures to ensure
safety of self and others are implemented
2, 3
1.4
1.5
Requirements for advice or assistance are identified and
requested from relevant persons in accordance with
organisational procedures
1, 2, 3
1, 2, 8, 14,
23, 24, 25,
26, 27, 28,
29, 30, 31
2, 16, 23, 24,
25, 26, 27,
28, 29, 30, 31
5, 6, 20, 23,
24, 25, 26,
27, 28, 29,
30, 31
2, 8, 20, 23,
24, 25, 26,
27, 28, 29,
30, 31
2, 4, 7, 14,
15, 16, 17,
20, 23, 24,
25, 26, 27,
28, 29, 30, 31
A, B
A, B
B
A, B
A, B
2. Respond to security risk situation
2.1
Appropriate response to identified security risk situation is
determined and implemented in accordance with
organisational procedures
1, 3
Response initiative maximises the safety and security of self,
others, property and premises and is carried out within the
scope of own responsibility, competency and authority
1, 3
2.3
Equipment is used in accordance with manufacturer’s
instructions and organisational procedures
1, 2
2.4
Appropriate interpersonal techniques and communication
channels are used in accordance with organisational
procedures
2
Details of security risk situation are documented and
maintained in accordance with organisational procedures
2, 3
2.2
2.5
2, 14, 15, 16,
17, 20, 23,
24, 25, 26,
27, 28, 29,
30, 31
1, 2, 5, 7, 20,
23, 24, 25,
26, 27, 28,
29, 30, 31
2, 8, 14, 15,
23, 24, 28, 29
2, 4, 14, 17,
18, 19, 20,
23, 24, 27,
28, 29, 30, 31
1, 2, 8, 14,
21, 23, 24,
27, 30, 31
B
B
A, B
B
B, C
3. Assist in the review of the response to security risk situation
6
2, 4, 9, 14,
20, 22, 23,
24, 27, 28
1, 2, 14, 20,
21, 22, 23,
24, 27
3.1
Participation in review and debrief processes are carried out
in accordance with organisational procedures
2, 3
3.2
Observations are accurate and provided in a clear, concise
and constructive manner
2
3.3
Effects of stress and other issues related to own well-being
are recognised and controlled using appropriate stress
management techniques
1
5, 7, 10, 11,
22, 23, 24, 27
C
3.4
Review and debrief findings identify areas for improving
future response procedures and reducing effects of stress
1, 2
2, 7, 9, 10,
11, 20, 22,
23, 24, 27
C
3.5
Relevant documentation is completed and securely
maintained with due regard to confidentiality in
accordance with organisational procedures
1, 2
1, 2, 8, 14, 21
C
C
C
 Commonwealth of Australia 2009
Assessment instrument  CPPSEC2001A, CPPSEC2002A, CPPSEC2003A, CPPSEC2004A, CPPSEC2005A, CPPSEC2006A
Competency mapping
Units of competency
Delivery
guide
Assessment
instrument
Delivery &
Questions &
assessment strategy
key points
(competency area)
Work
project
(parts)
CPPSEC2005A Work as part of a security team
1. Develop effective team relationships
1.1
Relationships with team members are developed and
maintained in accordance with organisational goals and
objectives
2
4, 5, 14, 18,
19, 20
A, B,
C
1.2
Input of team members into planning, decision making
and operational tasks of team are continually encouraged
2
4, 14, 18, 19,
20
A, B,
C
1.3
Communication with others is conducted in a courteous
manner which reflects sensitivity to individual social and
cultural differences
2
5, 14, 18, 19,
20, 23
A, B,
C
Issues that may lead to, or involve conflict are recognised,
discussed with team members, and referred to relevant
persons as required
2
2, 4, 5, 14,
18, 19, 20
A, B,
C
1
1, 2, 3, 14,
20, 23, 31
A, B,
C
1.4
2. Participate in team assignments
2.1
Individual responsibilities within the team are identified and
met in accordance with organisational requirements,
assignment instructions and relevant legislation
2.2
Team members are assisted to ensure efficient and safe
completion of work tasks
2, 3
2, 14, 20, 23,
31
A, B,
C
2.3
Relevant information is communicated to team members
using appropriate communication skills, procedures and
equipment
1, 2
2, 4, 8, 14,
15, 16, 17,
19, 20, 23, 31
A, B,
C
Assistance is provided to colleagues or sought as required
to achieve work tasks within designated timeframes in
accordance with occupational health and safety (OHS)
requirements
1, 2, 3
2, 4, 14, 20,
23, 31
A, B,
C
1, 2
4, 5, 9, 14,
18, 19, 20
C
2.4
3. Contribute to team development
3.1
Encouragement and support is given to other team
members to identify and organise professional
development opportunities
3.2
Feedback on individual and team performance is
regularly sought from colleagues and supervisors
2
4, 5, 7, 9, 14
C
3.3
Personal work standards are maintained in a manner that
supports the team and organisational goals and
objectives
1
2, 5, 14
A, B,
C
Positive contributions are made to the planning process to
improve work practices
1
4, 5, 14, 19,
20
A, C
3.4
 Commonwealth of Australia 2009
7
Assessment instrument  CPPSEC2001A, CPPSEC2002A, CPPSEC2003A, CPPSEC2004A, CPPSEC2005A, CPPSEC2006A
Competency mapping
Units of competency
Delivery
guide
Assessment
instrument
Delivery &
Questions &
assessment strategy
key points
(competency area)
Work
project
(parts)
CPPSEC2006A Provide security services to clients
1. Establish positive relationship with clients
1.1
1.2
Relationship with client is established by using appropriate
communication techniques to confirm needs and
expectations
1, 2
2, 5, 12, 14,
18, 19
A, B,
C
Communication with clients is conducted in a professional
and courteous manner which reflects sensitivity to
individual social and cultural differences
1, 2
2, 5, 12, 14,
18, 19
A, B,
C
1.3
Professional conduct is maintained according to client
and organisational requirements
1
2, 5, 12, 18,
19
A, B,
C
1.4
Client confidentiality is maintained according to
organisational and legislative requirements
1
1, 2, 5, 12
A, B,
C
1, 2, 3
2, 3, 5, 12, 14
A, B,
C
2. Deliver service to clients
2.1
Effective client service is provided to meet required
security services and assignment instructions
2.2
Conflict situations are identified and action taken to
minimise impact on client satisfaction in consultation with
relevant persons
2
2, 5, 7, 9, 12,
14, 18, 19
A, B,
C
2.3
Client is informed of all relevant security matters in a timely
manner in accordance with agreed reporting instructions
2
2, 4, 5, 12, 14
A, B,
C
2.4
Personal limitations in meeting client needs are identified
and assistance sought as required from relevant persons
1, 2
2, 5, 7, 12, 14
A, B,
C
3. Respond to client complaints or special requirements
3.1
Special needs or requirements of client are identified and
service adjusted to meet needs
1, 2
2, 5, 12, 14
A, C
3.2
Possible causes of client dissatisfaction are identified using
appropriate communication skills
1, 2
5, 9, 12, 14
A, C
3.3
Client complaints are resolved with professionalism and
courtesy with assistance from relevant persons sought as
required
1, 2
4, 5, 6, 7, 9,
12, 14
A, C
Unresolved complaints or client dissatisfaction are
reported in accordance with organisational requirements
1, 2
2, 4, 5, 7, 8,
9, 12, 14, 21
A, C
3.4
8
 Commonwealth of Australia 2009
Assessment instrument  CPPSEC2001A, CPPSEC2002A, CPPSEC2003A, CPPSEC2004A, CPPSEC2005A, CPPSEC2006A
Assessment plan
Competency cluster for integrated assessment
CPPSEC2001A Communicate effectively in the security industry
CPPSEC2002A Follow workplace safety procedures in the security industry
CPPSEC2003A Work effectively in the security industry
CPPSEC2004A Respond to security risk situation
CPPSEC2005A Work as part of a security team
CPPSEC2006A Provide security services to clients
Purpose and aims of the assessment
To provide learners with the opportunities to demonstrate skills and knowledge required to:

Identify and comply with legal and procedural requirements relating to security work
and assignment instructions

Plan, organise and complete own work tasks to meet designated timelines and
assignment objectives, and identify areas where own skills need to be improved or
updated

Communicate effectively in a security work environment using observation and active
listening skills, clear and concise language and techniques which reflect understanding
of social and cultural differences, and correct organisational channels and equipment
for communication.

Record security information using correct procedures, materials and equipment for
written and electronic information

Follow OHS policies and procedures during security work to ensure the safety of self and
others

Maintain participation in workplace safety by sharing OHS information, discussing OHS
with others in the work team and seeking feedback to identify areas for improvement

Identify and respond appropriately to security risk situations including emergencies

Report (verbal and written) a range of information to others including supervisors, clients
etc, and seeking assistance (such as back-up) as the need is identified

Assist in the review and debrief of security responses to identify areas for improvement,
stress or other issues impacting on own health and wellbeing, and strategies for
managing these

Develop and maintain effective relationships with others including team members and
clients by providing assistance, working in partnership and giving and receiving
feedback

Deliver a professional client service including meeting any special needs, and resolving
conflict and complaints as they arise.
 Commonwealth of Australia 2009
9
Assessment instrument  CPPSEC2001A, CPPSEC2002A, CPPSEC2003A, CPPSEC2004A, CPPSEC2005A, CPPSEC2006A
Assessment plan (continued)
Relevant benchmarks
Generic requirements:

assessment must address the scope of the units of competency and reflect all
components

a range of assessment methods/evidence gathering techniques must be used to
determine competency

evidence must be gathered with learners working in a security sector context

where applicable, assessment should replicate workplace conditions as far as possible.
Assessment methods and tools
Evidence gathering activities will include, but are not limited to:

training room group activities (activities listed in the delivery guide, presentations, roleplay, simulations, and oral and written questioning)

workplace application of skills and knowledge using a variety of evidence gathering
methods, including observation, third-party verification, questioning, workplace
documents etc

personal activities – question and answer knowledge test (verbal and/or written).
Materials and resources
Materials and resources include:

learning and assessment materials and tools including the related Delivery Guide

access to relevant workplace and relevant organisational policies/documentation

resources (eg pens, notebooks etc) and equipment (eg security, communication,
business, and personal protective equipment).
Organisational arrangements for conducting assessment
Initial advice to learners
Provision of initial advice to learners on pathways including recognition, assessment only,
and learning and assessment. Ensure learners are aware that assessment is a negotiated
process with a range of assessment methods available to demonstrate competence.
Access to a workplace environment or simulated environment
Where applicable, assessment should replicate workplace conditions as a far as possible.
Competence should be demonstrated working individually, under supervision or as part of a
team in a security context.
Learner name
Learner signature
Assessor name
Assessor signature
Date
10
 Commonwealth of Australia 2009
Assessment instrument  CPPSEC2001A, CPPSEC2002A, CPPSEC2003A, CPPSEC2004A, CPPSEC2005A, CPPSEC2006A
Evidence review
Evidence sources
Other
evidence
Third party
reports
Work related
documents
Observation
of work task
Units of
competency
Questions
(agreed in consultation with learner – insert  and/or comments)
CPPSEC2001A
Communicate
effectively in the
security industry
CPPSEC2002A Follow
workplace safety
procedures in the
security industry
CPPSEC2003A Work
effectively in the
security industry
CPPSEC2004A Respond
to security risk situation
CPPSEC2005A Work as
part of a security team
CPPSEC2006A Provide
security services to
clients
Learner name
Learner signature
Assessor name
Assessor signature
Date
 Commonwealth of Australia 2009
11
Assessment instrument  CPPSEC2001A, CPPSEC2002A, CPPSEC2003A, CPPSEC2004A, CPPSEC2005A, CPPSEC2006A
Observation of work project:
Respond to security risk situation
Implementation of the work project must be verified by the assessor through observed demonstration.
Indicate with  or  if the tasks listed below are observed.
PART A: Plan and prepare for security operations
Tasks
/
Comment
1. Identify the safety, legislative, and organisational
requirements relevant to assigned security tasks:

obtain, read and explain legal requirements relating to
security licensing, evidence, use of force,
apprehension, arrest and restraint of persons, search of
people and property, protection of self, people and
property, and use of restraints, batons, handcuffs, spray
and firearms

obtain, read and explain OHS requirements relating to
duty of care, use of PPE, risk and hazard identification,
management and control, and first aid response

identify and explain key organisational policies and
procedures relating to own responsibilities and work
tasks including procedures for reporting (verbal and
written)
2. Access, read and clarify work/assignment instructions
with relevant persons:

read and verify work/assignment instructions

use questioning and active listening skills to clarify
information and discuss requirements with relevant
people including client, supervisor and team members

identify areas where assistance will be required (eg
backup), or where assistance can be provided to
others

identify any special client requirements and make
arrangements to meet these requirements
3. Identify and organise necessary resources and
equipment:

confirm resources and equipment needed for work
against work/assignment instructions

confirm the purpose and key functions of selected
resources and equipment

check equipment for safe operational order

implement procedures for rectifying, replacing or
reporting malfunctioning or faulty equipment
4. Identify existing and potential workplace health and
safety risks:

conduct an inspection of the workplace

identify existing and potential risks and hazards

implement the hierarchy of controls to manage
identified risks and hazards

report hazards and risks (identified and potential) using
correct procedures
12
 Commonwealth of Australia 2009
Assessment instrument  CPPSEC2001A, CPPSEC2002A, CPPSEC2003A, CPPSEC2004A, CPPSEC2005A, CPPSEC2006A
Observation of work project:
Respond to security risk situation
PART B: Identify and respond to security risk situation
Tasks
/
Comment
5. Monitor the environment to maintain security and safety
of persons, property and premises:

maintain vigilance to identify existing and potential
hazards and risks

monitor the environment to identify changes in
characteristics that may impact on security

maintain ongoing communication with team members
and client to report work information/job status using
communication equipment (eg mobile phone, twoway radio) and phonetic alphabet
6. Identify and assess security risk situation:

receive and verify information on security risk situation
for reliability and authenticity

assess situation for degree of risk to self, others, property
and premises

decide an appropriate security response
7. Respond to security risk situation

implement security response to maximise safety and
security of self, others, property and premises within
scope of own authority and competence

use standard procedures and chain of command to
notify relevant people of security risk
(client/supervisor/team members/emergency services)
and request assistance

use communication skills appropriate to the response,
eg negotiation for conflict resolution, language
appropriate to young people etc

use security equipment in a safe and controlled
manner

monitor the environment for change and adjust
security response accordingly

maintain professionalism and client service standards
during response
 Commonwealth of Australia 2009
13
Assessment instrument  CPPSEC2001A, CPPSEC2002A, CPPSEC2003A, CPPSEC2004A, CPPSEC2005A, CPPSEC2006A
Observation of work project:
Respond to security risk situation
PART C: Report and review response to security incident
Tasks
/
Comment
8. Report details of security incident and response:

complete relevant documentation to report the
security incident and response actions using standard
procedures, documents and proformas

discuss the security response with relevant people (eg
supervisor, team members, client, police etc)

ensure observations are accurate and provided in a
clear and concise manner and meet requirements for
evidence which can be used in court
9. Participate in review and debrief of security response:

discuss security response with team members providing
clear, concise and accurate observations in line with
organisational procedures

work with team members to identify response actions
which could be improve safety, response outcomes
and client service in the future

recognise any effects of stress on own health and
wellbeing or that of team members

identify strategies for managing own stress

make notes of review process for own records
10. Identify and access future learning opportunities:

seek feedback on quality of own performance during
security operations and response from client,
supervisor(s) and team members

identify skill/knowledge gaps or areas requiring
development

identify opportunities for learning/skills development

discuss and seek support from supervisor/team
members to access learning opportunities

record information about learning and skill
development for future reference.
Learner name
Assessor name
Assessor signature
Date
14
 Commonwealth of Australia 2009
Assessment instrument  CPPSEC2001A, CPPSEC2002A, CPPSEC2003A, CPPSEC2004A, CPPSEC2005A, CPPSEC2006A
Record of assessment of work project
Use the checklist below as a basis for judging whether the learner’s project
and supporting evidence meets the required competencies
Work Project: Respond to security risk situation
Questions












Were applicable safety, legislative, and procedural requirements relating to security
work and assignment instructions identified and understood?
Were work instructions, client requirements and other relevant job information
accessed, verified and clarified with relevant persons?
Did the learner plan, organise and complete own work tasks to meet designated
timelines and assignment objectives?
Were resource and equipment requirements identified, organised and confirmed
appropriate to work instructions?
Were correct procedures used to check equipment for operational effectiveness and
report malfunctioning or faulty equipment?
Were existing and potential workplace health and safety risks and hazards in the work
area identified, reported and controlled?
Were effective communication and interpersonal techniques used to question and
clarify information, and resolve conflict?
Was clear and concise language used to convey and report information relevant to the
response?
Were correct communication channels, modes and chain of command used to notify
relevant persons of security status?
Did the learner work well in partnership with others including team members and the
client, to establish effective working relationships?
Were OHS policies and procedures followed during the security operation to ensure the
safety of self and others?
Did the learner maintain participation in workplace safety by sharing OHS information,
discussing OHS issues with team members, and seeking feedback?

Were systematic personal safety checks conducted on a regular basis?

Did the learner effectively identify the security risk situation?

Was the identified security risk assessed for reliability and authenticity?

Was the identified security risk situation assessed for degree of risk to self, others,
property and premises?

Were appropriate risk control measures determined and implemented?

Was an appropriate security response decided and actioned?

Were people notified and back-up assistance or support requested in a timely and
effective manner using communications equipment and the phonetic alphabet?
Was the response implemented within the scope of the learner’s own responsibility,
competence and authority?


Were appropriate procedures used to report security risk situation?

Was a professional client service provided which met any special client needs, and
effectively handled conflict and complaints as they arose?
Were verbal and written reports clear and concise, and provided in a format to meet
organisational procedures and requirements for evidence?


Were clear, concise and accurate observations provided in a review/debrief process?

Was the learner able to effectively participate in a review of the security response, and
help to identify areas requiring improvement?
Did the learner gather feedback on own performance and identify skill development
opportunities?


/
Were the effects of stress recognised and strategies for their management decided?
 Commonwealth of Australia 2009
15
Assessment instrument  CPPSEC2001A, CPPSEC2002A, CPPSEC2003A, CPPSEC2004A, CPPSEC2005A, CPPSEC2006A
Record of assessment of work project (continued)
Include your own questions here:






Supporting workplace documents/records (provided by the learner)
/
Did the work project meet the required standard as expressed in the competency cluster? (please
comment)
Feedback provided to the learner (please detail)
Learner name
Learner signature
Assessor name
Assessor signature
Date
16
 Commonwealth of Australia 2009
Assessment instrument  CPPSEC2001A, CPPSEC2002A, CPPSEC2003A, CPPSEC2004A, CPPSEC2005A, CPPSEC2006A
Questions and key points
The learner’s response should evidence the key points for each question.
Indicate with  or  if key points are/are not addressed.
Legislation and organisational requirements
Q1.
What are the main areas of legislation covering security operations?
Key points
/
Anti-discrimination
Apprehension and powers of
arrest
Consumer law
Counter-terrorism
Crowd control and control of
persons under the influence
of intoxicating substances
Cultural and ethnic diversity
Duty of care
Environmental protection
Evidence collection
Force continuum and use of
force guidelines
Q2.
What are the main areas of work covered by organisational procedures?
/
Key points
Comment
Freedom of information
Inspection of people and
property
Licensing and certification
requirements
Occupational Health and
Safety
Privacy and confidentiality of
information
Restraints and weapons
Search and seizure of goods
Telecommunications
Trade practices
Trespass and the removal of
persons
Comment
Application of first aid
Backup support
Client service standards, professionalism and personal
presentation
Communication
Communication channels and chain of command
Debrief and review processes
Handling complaints
Reporting and recording information
Risk and hazard identification
Safety
Shift handover
Stress management
Terms and conditions of own employment
Use of equipment such as two-way radio, firearms, handcuffs,
batons and spray
Use of force
Use of phonetic alphabet
 Commonwealth of Australia 2009
17
Assessment instrument  CPPSEC2001A, CPPSEC2002A, CPPSEC2003A, CPPSEC2004A, CPPSEC2005A, CPPSEC2006A
Questions and key points (continued)
Legislation and organisational requirements (continued)
Q3.
What information may be included in work/assignment instructions?
Key points
/
Comment
Assignment objectives and timeframes
Back-up support and assistance procedures
Client information and special requirements
Communication equipment and procedures
OHS information including PPE
Personal presentation requirements
Preferred work methods (eg surveillance for investigation)
Reporting and documentation requirements
Resource and equipment requirements
Security risk response procedures
Work tasks and procedures
Workplace location and layout including entry and exit points
Q4.
Who are the people that need to be consulted or notified about aspects of the job,
eg when something needs to be planned, decided or clarified, or when a security
risk situation is identified?
Key points
/
Client
Emergency services personnel
Supervisor/manager
Team members and other colleagues
Q5.
What might professional work performance and conduct relate to?
Key points
/
What factors might affect the achievement of work tasks?
/
Key points
Comment
Adhering to industry codes of conduct and ethics
Non-aggressive communication and body language
Own attitude and behaviour
Personal dress/grooming appropriate to work assignment
Adherence to client service standards
Showing respect for individual cultural and social differences
in communication, body language etc
Use of initiative to improve own performance
Use of initiative to update own knowledge and skills
Use of language appropriate to engage minority groups or
young people
Q6.
18
Comment
Comment
Budget constraints
Competing work demands
Environmental factors (eg time and weather)
Lack of available back-up support or resources
Own competency/authority levels
Unforeseen incidents
Client dissatisfaction
 Commonwealth of Australia 2009
Assessment instrument  CPPSEC2001A, CPPSEC2002A, CPPSEC2003A, CPPSEC2004A, CPPSEC2005A, CPPSEC2006A
Questions and key points (continued)
Legislation and organisational requirements (continued)
Q7.
What do personal limitations relate to?
Key points
/
Q8.
What are some types of business equipment and technology that may be used for
recording, reporting and accessing information?
Key points
/
Comment
Computer, software and hardware, modems
Email
Ergonomically appropriate chair
Facsimile machines
Internet, extranet and intranet
Photocopiers
Printers
Scanners
Q9.
How is feedback on own performance gathered?
/
Key points
Comment
Being unsure of best method to complete task
Difficulties in meeting designated timeframes
Licensing requirements
Need for back-up support or additional resources
Own competence level
Personal values and their impact on client service and work
performance
Personal stress
Scope of own role and responsibilities
Situational knowledge
Technical expertise
Training and professional development requirements
Understanding of legal requirements
Understanding of work instructions
Comment
Asking for feedback from supervisor, team members and
clients
Formal and informal performance appraisals
Through personal reflection of own work achievements and
activities
Through review and debrief of security responses
Q10. What are the effects of stress on own health and wellbeing?
Key points
/
Comment
Distraction
Frustration
Inability to concentrate
Increasing aggression
Minimal verbal communication
Negative body language
Over-talking
Tiredness and fatigue
Uncoordinated movements
 Commonwealth of Australia 2009
19
Assessment instrument  CPPSEC2001A, CPPSEC2002A, CPPSEC2003A, CPPSEC2004A, CPPSEC2005A, CPPSEC2006A
Questions and key points (continued)
Legislation and organisational requirements (continued)
Key points
Q11. What are some techniques that can be used to manage work related stress?
/
Comment
/
Comment
Conscious use of personal recreational activities
Counselling
Formal debriefing processes
Informal exploration of incidents with team members and
supporters
Review of practice and resources
Training
Key points
Q12. What might effective client service relate to?
Dealing effectively with complaints and conflict
Efficient use of resources
Handling and recording complaints
Meeting agreed timelines and work objectives
Meeting budget and agreed costs
Performing allocated duties and tasks
Professionalism and ethical conduct
Regular communication and reporting
Q13. What are some of the opportunities available for professional development?
Key points
/
Comment
Participating in a formal training program
Performance appraisals
Personal study
Research of best practice
Training provided by the client, organisation or industry bodies
Work experience or exchange opportunities
Workplace coaching and mentoring
Communication and teamwork
Q14. What are examples of effective communication skills?
Key points
/
20
Comment
Accurate note-taking
Active listening
Positive body language and hand signals
Questioning (open and closed)
Reading for understanding
Speaking clearly in a manner appropriate to the audience
Summarising and paraphrasing
Typing/keying text (eg emails) using an appropriate format
Writing with accuracy
 Commonwealth of Australia 2009
Assessment instrument  CPPSEC2001A, CPPSEC2002A, CPPSEC2003A, CPPSEC2004A, CPPSEC2005A, CPPSEC2006A
Questions and key points (continued)
Communication and teamwork (continued)
Q15. What are some types of communications equipment and systems that may be used
for security operations?
Key points
/
Comment
Earpiece
Pager
Portable and mounted two-way radio
Radio
Telephone and mobile phone
Q16. What communication channels may be used during security operations?
Key points
/
Comment
Communication with team members
Direct supervision
Formal reporting requirements
Organisational networks
Procedures for communication eg coded messages
Written signage
Q17. What modes of communication may be used during security operations?
Key points
/
Comment
Call signs
Coded messages
Hand signals
Phonetic alphabet
Pro-words
Use of abbreviations
Q18. How might individual social and cultural differences be expressed?
Key points
/
Comment
Beliefs, values or practices
Conventions of gender or sexuality
Cultural stereotypes
Dress
Food or diet
Language
Religious and spiritual observances
Social conventions
Traditional practices and observations
 Commonwealth of Australia 2009
21
Assessment instrument  CPPSEC2001A, CPPSEC2002A, CPPSEC2003A, CPPSEC2004A, CPPSEC2005A, CPPSEC2006A
Questions and key points (continued)
Communication and teamwork (continued)
Q19. What types of communication techniques may be used?
Key points
/
Comment
Active listening
Being non-judgemental
Being respectful and non-discriminatory
Culturally aware and sensitive use of language and concepts
Control of voice, facial expression and body language
Demonstrating flexibility and willingness to negotiate
Effective verbal and non-verbal communication
Maintaining professionalism
Providing and receiving constructive feedback
Providing sufficient time for questions and responses
Questioning and paraphrasing to clarify and confirm
understanding
Reflection and summarising
Two-way interaction
Use and control of tone of voice and body language
Use of plain English
Use of positive, confident and cooperative language
Use of two-way communication
Use of language concepts familiar to young people
Q20. What information may need to be regularly communicated to team members?
Key points
/
Comment
Changed work arrangements
Client needs
Handover notes or reports
Incidents
Location of team members
Positive or negative feedback
Potential risks, hazards or changing safety information
Resource or equipment availability and instructions
Status of work tasks
Team goals, objectives and tasks
Q21. What procedures and materials are used for recording security information?
Key points
/
22
Comment
Security notebooks
Incident report forms
Shift logs
Hazard or risk notification proformas
Databases
Patrol authorities
Electronic or paper-based reporting and information
management systems
 Commonwealth of Australia 2009
Assessment instrument  CPPSEC2001A, CPPSEC2002A, CPPSEC2003A, CPPSEC2004A, CPPSEC2005A, CPPSEC2006A
Questions and key points (continued)
Communication and teamwork (continued)
Q22. What is the main purpose of review and debrief processes?
Key points
/
Comment
To review procedures to identify improvements
To share experiences with members of the team
To identify problems
To review and record observations, facts and details of a
response
To help to reduce the effects of stress
To identify potential risks and hazards
Workplace safety and security response
Q23. What are the key safety (OHS) requirements relevant to security operations?
Key points
/
Comment
Following OHS policies and procedures
Duty of care
Maintaining vigilance and safety awareness while at work
Identifying personal limitations and scope of own authority
Using communication to defuse conflict
Requesting support and assistance when needed
Regular team communication, discussion and reporting
Use of communications equipment, systems and technology
Basic principles of risk management
Identifying, controlling and reporting workplace risks and
hazards
Following emergency and evacuation procedures
Sharing OHS information, issues and practices with others
Ergonomic considerations for using business technology
Application of first aid
Monitoring the environment for factors affecting security
Use of personal protective equipment
Reporting hazards, incidents, injuries, near misses
Use of security equipment eg firearms, batons, handcuffs,
sprays
Understanding OHS signs and symbols
Applying the OHS hierarchy of controls
Range of workplace risks and hazards
 Commonwealth of Australia 2009
23
Assessment instrument  CPPSEC2001A, CPPSEC2002A, CPPSEC2003A, CPPSEC2004A, CPPSEC2005A, CPPSEC2006A
Questions and key points (continued)
Workplace safety and security response (continued)
Key points
Q24. What are some examples of security risks?
/
Comment
/
Comment
Biological hazards
Breaches of law eg criminal damage, offences against
people, public order, misuse of drugs and alcohol, theft,
security breaches
Chemical spills
Electrical faults
Emergencies eg fire, scenes of crime, accidents, explosions,
injury to person(s), natural disasters
Explosives or dangerous objects or substances
Persons carrying weapons, causing a public nuisance,
demonstrating suspicious behaviour, suffering from emotional
or physical distress, under the influence of intoxicating
substances, or with criminal intent
Persons, vehicles and equipment in unsuitable locations
Suspicious packages or substances
Terrorism
Threats eg armed/unarmed robbery, violence, terrorism,
bombs, sabotage, assassination
Key points
Q25. How are risks and hazards identified?
Continuous monitoring of the work environment
Debrief and review of security incidents
Regular formal and informal discussions with colleagues,
clients and others (eg members of the public)
Regular inspections of equipment and work area
Review of workplace health and safety records
Q26. What are procedures for controlling hazards and risks?
Key points
/
24
Comment
Application of the hierarchy of control
Basic risk assessment
Communicating with others
Complying with safe operating procedures for equipment
Correct selection, use, storage and maintenance of PPE
Evacuation
Maintaining vigilance, awareness and observation of the work
environment
Reporting identified risks or hazards
Requests for back-up support or instructions
Safe lifting and manual handling
Security of documents, cash, equipment and persons
Use of reasonable force
 Commonwealth of Australia 2009
Assessment instrument  CPPSEC2001A, CPPSEC2002A, CPPSEC2003A, CPPSEC2004A, CPPSEC2005A, CPPSEC2006A
Questions and key points (continued)
Workplace safety and security response (continued)
Key points
Q27. What are possible emergency situations?
/
Comment
/
Comment
/
Comment
Accidents
Armed or unarmed robbery
Bomb threats
Collapse or partial collapse of buildings or structures
Criminal activity
Damage to people or property
Explosion
Fire
Natural disasters
Spill or release of toxic chemicals or biological substances
Suspicious packages, objects, people or vehicles
Terrorism
Threatening, challenging or aggressive persons
Key points
Q28. What might emergency procedures relate to?
Evacuation
First aid response
Notification of emergency services
Request for back-up assistance
Key points
Q29. What is the hierarchy of controls?
1. Eliminate
2. Substitute
3. Engineering controls
4. Administrative controls
5. PPE
Q30. What procedures may be involved in a security response?
Key points
/
Comment
Apprehension, restraint, arrest or search of person(s)
Checking identification
Defusing the situation
Establishing a sterile area
Evacuating the premises
Isolating risk or area of potential risk
Issuing verbal warnings
Notifying relevant persons/emergency services
Offering assistance
Providing access for emergency services
Providing first aid
Requesting support, assistance or instructions
Sending alarms
Tactical withdrawal
Use of batons, handcuffs or sprays, empty hand techniques,
negotiation techniques, and specialists or experts
 Commonwealth of Australia 2009
25
Assessment instrument  CPPSEC2001A, CPPSEC2002A, CPPSEC2003A, CPPSEC2004A, CPPSEC2005A, CPPSEC2006A
Questions and key points (continued)
Workplace safety and security response (continued)
Q31. What are safe operating practices?
Key points
/
Comment
Following OHS and emergency procedures
Remaining vigilant and aware while at work
Requesting back-up support
Recognising risks and hazards
Using communication to defuse conflict or potentially
dangerous situations
Working safely around electrical wiring, cables, tools and
equipment
Q32. What are some ways to participate in OHS in the workplace?
Key points
/
Comment
Sharing and discussing OHS information, issues and practices
with team members
Encouraging contributions from others on safety
Seeking feedback from others to identify areas where own
safety practices can be improved
Accessing and reviewing OHS information on a regular basis
to ensure currency of own safety practices
Learner name
Learner signature
Assessor name
Assessor signature
Date
26
 Commonwealth of Australia 2009
Assessment instrument  CPPSEC2001A, CPPSEC2002A, CPPSEC2003A, CPPSEC2004A, CPPSEC2005A, CPPSEC2006A
Third party evidence report
Competency
cluster
CPPSEC2001A Communicate effectively in the security industry
CPPSEC2002A Follow workplace safety procedures in the security industry
CPPSEC2003A Work effectively in the security industry
CPPSEC2004A Respond to security risk situation
CPPSEC2005A Work as part of a security team
CPPSEC2006A Provide security services to clients
Learner’s name
This learner is being assessed against the units of competency listed above. You have been
nominated as a person who can comment on the learner’s ability to perform the tasks and functions
covered by these units in a security environment. Please do not complete this report if you are either a
close friend or relative or may have a conflict of interest. Please provide brief contact details:
Name: ___________________________________________________________________
Relationship to learner: ____________________________________________________
Telephone: _______________________________________________________________
Can you confirm the following:












/
Can the learner identify and understand applicable safety, legislative, and procedural
requirements relating to security work and assignment instructions?
Can the learner access, and clarify with relevant personnel work instructions, client
requirements and other relevant job information?
Can the learner plan, organise and complete own work tasks to meet designated
timelines and assignment objectives?
Can the learner identify, organise and confirm resource and equipment requirements
appropriate to work instructions?
Does the learner use correct procedures to check equipment for operational
effectiveness and report malfunctioning or faulty equipment?
Can the learner identify, report and control within the limits of their authority existing and
potential workplace health and safety risks and hazards in the work area?
Does the learner use effective communication and interpersonal techniques to question
and clarify information, and resolve conflict?
Does the learner use clear and concise language to convey and report information
relevant to security issues and responses?
Does the learner use correct communication channels, modes and chain of command
to notify relevant persons of security status?
Does the learner work well in partnership with others including team members and
clients, to establish effective working relationships?
Does the learner follow OHS policies and procedures during security operation to ensure
the safety of self and others?
Does the learner maintain participation in workplace safety by sharing OHS information,
discussing OHS issues with team members, and seeking feedback?

Does the learner conduct systematic personal safety checks on a regular basis?

Can the learner effectively identify security risk situations?

Can the learner accurately assess identified security risks for reliability and authenticity?

Can the learner accurately assess identified security risk situations for degree of risk to
self, others, property and premises?

Does the learner determine and implement appropriate risk control measures?

Can the learner decide and action an appropriate security response?
 Commonwealth of Australia 2009
27
Assessment instrument  CPPSEC2001A, CPPSEC2002A, CPPSEC2003A, CPPSEC2004A, CPPSEC2005A, CPPSEC2006A
Third party evidence report (continued)
Competency
cluster
CPPSEC2001A Communicate effectively in the security industry
CPPSEC2002A Follow workplace safety procedures in the security industry
CPPSEC2003A Work effectively in the security industry
CPPSEC2004A Respond to security risk situation
CPPSEC2005A Work as part of a security team
CPPSEC2006A Provide security services to clients
Learner’s name
/
Can you confirm the following:



Is the learner able to notify people and request support or further instructions in a timely
and effective manner using communications equipment and the phonetic alphabet?
Can the learner implement a security response within the scope of their own
responsibility, competence and authority?
Does the learner use appropriate procedures to report security risk situations?
Can the learner provide a professional client service which meets any special client
needs, and effectively handle conflict and complaints as they arise?

Can the learner provide clear and concise verbal and written reports, in a format which
meets organisational procedures and requirements for evidence?

Can the learner provide clear, concise and accurate observations in a review/debrief
process?

Is the learner able to effectively participate in a review of a security response, and help
to identify areas requiring improvement?

Does the learner gather feedback on own performance and identify skill development
opportunities?

Is the learner able to recognise the effects of stress and decide strategies to manage
stress?
Comments to support your responses:

Signed:
Date:
28
 Commonwealth of Australia 2009
Assessment instrument  CPPSEC2001A, CPPSEC2002A, CPPSEC2003A, CPPSEC2004A, CPPSEC2005A, CPPSEC2006A
Record of assessment outcome
Summary of evidence sources:
The learner was assessed against the competency cluster covering units of
competency below:
Competent
Not yet
competent
CPPSEC2001A Communicate effectively in the security industry
CPPSEC2002A Follow workplace safety procedures in the security industry
CPPSEC2003A Work effectively in the security industry
CPPSEC2004A Respond to security risk situation
CPPSEC2005A Work as part of a security team
CPPSEC2006A Provide security services to clients
The learner requires the following skill development before re-assessment:
Feedback to learner on overall performance during assessment:
The learner has been provided with
feedback and informed of the assessment
result and the reasons for the decision
I have been provided with feedback on
the evidence if have provided. I have
been informed of the assessment result
and the reasons for the decision
 Commonwealth of Australia 2009
Assessor name:
Assessor signature:
Date
Learner name:
Learner signature:
Date
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