Setting up the Customer First Team
Concept sold in during form meetings and assembly.
Also notice boards and other communications
channels.
Students and Teaching/Support Staff encouraged to
apply.
Students and Teaching/Support Staff fill in simple
application form.
Selection process, and interview.
Setting up the Customer First Team
6 Students in team to be selected by the Head
Teacher/Deputy Head – following selection process.
A Facilitator from the Teaching/Support Team to be
selected and nominated – following selection process.
Students and Facilitator to demonstrate the following
behaviors and attitude.
Flexible and open mind
Want to make a difference
Be Proactive and Embrace changes
Keen to learn and work in team
Function as team to achieve a common goal
Team Work
Meet Once per week at an agreed/dedicated
location(Hours to be agreed)
Customer First Team Facilitator to provide Students with
understanding of Customer first Teams
On an ongoing basis Students receive coaching and
Mentoring on the school site from the Facilitator and
other champions of the programme.
Training Programme (in Partnership with MAG)
Students to work at MA as Customer First Team
On site Visits to different areas of Airport Environment
Develop Students Confidence working on projects linked
to Customer Journey
Research innovative ways to communicate
Students to undertake Class room training , combined
with on job mentoring
Classroom Training at School Delivered by
Facilitator
•Identifying Problems
•Solve problems using “group solving tools and techniques
Focussing team to tackle solutions from different angles.
•Deliver solutions , including working to a plan to achieve end
objective
•Evaluate and share lessons learned with others
Spread the word!!! Celebrate
Team roll the project out
Quick Response within 24 hours
Ask for approval – Head Teacher or
Panel of Teachers & Support Staff
Create Project Document
Brain Storm Solutions
Identify Problem
Lessons Learned