The Department of Labour’s
...Outcomes
Framework….
Slide no 1
Starting Point
• Key Government Goals
• Department of Labour new Mission “Wired for Work and
Wellbeing”
• Human Capability Framework – Capacity – Opportunity
– Matching
• The Environment in which we work now and in the
future
• 5 Diverse Business Units each with a particular focus
• Multi-Vote organisation
Slide no 2
Developing Overarching
Goal - Process
• Gathered ideas from cross-business
unit group
• Developed statement linking into the
Goals, Mission and Framework
• Management Board endorsed and
refined.
Slide no 3
The Result
The overarching outcome of the
Department of Labour’s activities is:
People with high-quality working
lives in thriving and inclusive
communities
Slide no 4
Dimensions of outcome which
Department can influence
Working lives through:
• Promoting and supporting employment relationships
• Health and safety of workplaces
• Introduction of new skills and money – through
migration and tourism
• Creation of opportunities/work – through community
employment, tourism and new businesses established
by migrants
• Capacity building- skill and knowledge development,
and the effective matching of capacity to opportunity –
through community employment and employment
related policy
Slide no 5
Thriving and inclusive communities through:
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•
•
•
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Community Development
Capacity building
Opportunity creation
Settlement services
Investment capital from off-shore
Tourism
The Department’s Maori strategy
The Department’s Pacific strategy
Slide no 6
Next step
Using the same group
• to develop second level Departmental
outcome statements
• linked to overarching outcome
• capturing the windows of direct influence for
the organisation
• to act as anchor points for Business Units to
develop their own outcome frameworks
Slide no 7
The Result
The Department’s second tier of outcomes are:
1. Greater opportunities for all in New Zealand
2. Improved labour market participation, particularly for
those disadvantaged in the labour market
3. More skilled and knowledgeable workforce which is
able to meet future needs
4. Thriving, well-settled and inclusive communities.
5. Fair and productive employment relationships
6. Social consequences and economic costs of injury
minimised
7. Adverse environmental impact of work and workplaces
minimised
8. Enhanced trust in the institutions of government
through access to independent review and decisionmaking
9. Good international citizen
Slide no 8
Development of Business Units’
(and Vote) frameworks
• Selected appropriate second-tier
outcomes
• Applied Intervention Logic Framework
and mapped casual linkages
• Top-down linked outcomes to outputs
• Determined measures for high-level
outcome and interventions
Slide no 9
Measures
Approach taken:
• Environmental information: indicators for the high level
outcomes, for which the Department wishes to demonstrate
that its contributions are having a positive impact, but for
which it is not entirely accountable due to factors outside its
control.
• Results Information: result indicators for outcomes to
which the Department can show a direct and substantial
contribution and for which the Department will be held
accountable.
• Activity information: information on numbers of
processes, activities and tasks undertaken to inform results
information. These are not set as accountability targets but
will provide supporting information on actual activities
undertaken.
Slide no 10
Telling and selling the
story
 To Ministers and Central Agencies
including Audit New Zealand
 Working out how to present the
vast amount of information in a
coherent way
Slide no 11
We kept it simple
The table on the next slide sets out the
main ways in which the Department
contributes to each of these outcomes
and the key relationships required to
facilitate their achievement:
Slide no 12
Outcome: Greater opportunities for all in New Zealand
Departmental Contributions
The Community Employment Group by effective community employment
and development services.
The Labour Market Policy Group through effective employment advice on
job opportunities and the Office of the Chief Executive through
employment purchase advice and monitoring.
The New Zealand Immigration Service contributes to growing business and
employment opportunities in New Zealand through skilled and business
migration and student and visitor entry.
Key Relationships
Communities, the Department of Internal Affairs and other organisations
and Government agencies focussed on community development.
Ministry of Social Development, other Departments with an interest in the
labour market.
The business community , the Ministry of Economic Development, the
Ministry for Research Science and Technology, Industry New Zealand the
education and tourism sectors.
Slide no 13
Outcomes of Outcome project
to date
Achieved:
• Departmental outcome framework is
reflected in accountability documentation
• All Business Units made progress with their
outcome frameworks
• One Business Unit has made a great leap
forward to outcomes
Slide no 14
Issues that arose
…. the good…..
• Realisation by Business Units that they share joint
outcomes
• We cannot achieve outcomes on our own
• The outcome areas are not new but articulated better
• Alignment of businesses and outputs to outcomes now
an area of focus
• Heightened recognition of the importance of key
relationships and consultation with
customers/stakeholders
• Support of Ministers and Audit for our journey and
transition to the world of outcomes
Slide no 15
…the bad…..
• Working through the issues of many-to-many
outcome causal linkages
• Depicting the outcome hierarchies simply
• Time pressures- project developed a life of its
own
• Central Agency thinking on outcome
implications (eg PFA not keeping up with our
progress)
• Difficult to relate outcomes to outputs if
current output structure not aligned to
business operations
Slide no 16
….and the Ugly…..
People with high-quality working lives in thriving and inclusive communities
Good
International
Citizen
Thriving,
well-settled
and
inclusive
communities
Being a Good
international
citizen through
immigration
Increasing the
Capacity of
New Zealand
through
immigration
More skilled
and
knowledgeable
workforce
which is able to
meet future
needs
OCE
Greater
opportunities
for all in NZ
LMPG
Improved
labour market
participation,
particularly for
those
disadvantaged
in the labour
market
Enhanced trust
in the institutions
of government
through access
to independent
review and
decision-making
Fair and
productive
employment
relationships
Social
consequence
s and
economic
costs of injury
minimised
Communities achieve social and
economic prosperity through local
employment and enterprise
development
Excellent
working
relationships a fact of
working life
Working Communities thrive
by taking active responsibility
for their safety, health and
working environments
Adverse
environment
al impact of
work and
workplaces
minimised
Slide no 17
Issues for the Future
• Two of the next big steps ahead are:
 Progressing joint outcomes
 Outcome reporting
• Value your views on these areas through general
discussion
Slide no 18
Joint Outcomes…
issues identified so far..
…..you probably have more
• Potential for a plethora of additional
outcomes as well as our own
• Desire to retain our own framework but link
it to others
• The potential complexity of multiframeworks
• Retaining clear accountability lines and
attribution
Slide no 19
Example of joint outcome
People with high-quality
working lives in thriving
and inclusive communities
)
(MSD Outcome)
(DOL Outcome
Greater
opportunities for all
in NZ
People achieving economic
independence throughout
their working lives
Improved labour
market participation,
particularly for those
disadvantaged in the
market
More skilled and
knowledgeable
workforce which is
able to meet future
needs
Second - level Department of Labour Outcomes
Slide no 20
Outcome reporting
• Impacting on the big picture may take
years
• Managing unreal expectations
• Distilling information to just the key
information
Slide no 21