Web Support Task 2Awnser.doc

Task 2 – Information Technology Terminology
Taking a few minutes to go through this exercise will help cement these IT
terms.
Just fill in the blanks with an explanation of the term.
Key terms
TERM
Active listening
Assertive Behavior
Body language
Browser
Communication climate
Conflict management
Customer service team
Evaluation
Forming
Goal
Internet
Mentoring
Modem
Objective
Operational plan
Organisational culture
EXPLANATION
Listening while paying attention to what
is said
Behaviour that is in between inactive and
aggressive but is polite
The unconscious movements of your
body relating to your mood
Program for searching through pc or
internet
The overall communication for a
workplace environment
Implementing strategies to control the
negative aspects and to increase the
positive aspects.
People employed to provide a service to
the customers be it software or
hardware. For a price
Ascertaining The value of the said item
and the conclusion of the price
Bringing different people together in
one group
The end. Final product
A worldwide network with which we can
send data and information around the
globe
To oversee someone
Is a device that modulates an analog
signal to encode digital information
Something sought after or aimed for
A subset of strategic planning comprised
of short-term goals for the year
The collective behaviour of people that
Performing
Project team
Protocols
Review
Roles
Task force
Team
URL
are part of an organization under similar
beliefs and system
To carry out, accomplish, work to a
stated standard
Is a group of people from different
groups working together to complete a
task
The set procedure or behaviour of a
group or organization
The examation and assment of a
material
The function assumed by a person in a
certain situation
A group specialized for a task
A group of people with the same goal
Uniform resource locator
Task – Free software
Free word processing may be useful as it requires no licencing and can be compact
and efficient e.g. Jarte
Jarte may be the best netbook word processor available. Jarte takes up very little
space on your hard drive, it runs quickly and efficiently on the low power CPUs built
into netbooks, and Jarte's compact display is perfect for small netbook screens.
Unlike office word processors, Jarte is an ideal word processor for netbooks.
In addition to running well on netbooks, Jarte may also be the best portable word
processor available. Jarte can easily be run directly from a USB flash drive (or
even a CD), so you can carry your word processor with your documents on the same
flash drive for the ultimate in portable word processing.
Source http://www.jarte.com/
Investigate software that you would recommend for free word processing:
Proposed Software
Software
Jarte
WordPad
Open
Office
Polyedit
lite
Abiword
Atlantis
nova
Brand
Carolina Road
Software
Microsoft
apache
Proposed Software
Description & URL
Small but extensive
http://www.jarte.com/
less complex and simplefied
http://www.openoffice.org/
Polyedit
http://polyedit.com/free.html
http://www.abisource.com/ allows several users
on one document
Zoom-in tool, enhanced spell checker, Excel-like
calculations, ability to save as E-book, built-in
backup.
http://www.atlantiswordprocessor.com/en/nova.
htm
Total:
a.
Convert this document to an image using a trial version of software e.g.
http://www.jarte.com/
b.
PrintScreen the result below:
Price
0
0
0
0
Read the following:
http://www.gnu.org/philosophy/schools.html
http://en.wikipedia.org/wiki/Free_software
Complete the following:
Question:
Answer:
What free software?
software that can be
used without restriction
Read the article:
http://www.gnu.org/philosophy/school
s.html
Why does the author feel that schools
should use free software?
Free software
encourages people to
learn.
What are the advantages of free
software?
No price, no restriction
What are the disadvantages of free
software?
Give some examples of free word
processing (WP) software?
Find a comparison of the free WP and
WORD 2010.
Which would you choose for a school
and why?
Put these questions and answers into
free software and save on your wiki.
Lack of support, quallity
Atlantis nova
Atlantis nova
http://wordprocessor.pikimal.com/vs
/atlantisnova/microsoft-word
Nova, free and teaches
to learn the differences
between programs