Question 1 :
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Lauren's teacher tells her that she needs to attend to the messages in her classmates' speeches.
What does she mean?
understand
focus
single out
remember
Question 2 :
To select a sound is to
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assign meaning to the stimuli to which you attend.
recall ideas and information.
single out a message from several competing messages.
focus on or select incoming information for further processing.
Question 3 :
According to the text, most people understand something by
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relating it to something they already know.
breaking it down into its parts.
discussing it with others.
overcoming bias.
Question 4 :
To overcome information overload, a listener should
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focus on the message, not the messenger.
concentrate harder on the message and identify the most important parts of the message.
focus on the speaker's message rather than on their own self-talk.
aggressively attempt to control the listening environment.
Question 5 :
Which of the following speeches has the most potential to strike the right balance between
interesting stories and new ideas for an audience?
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A speech that is 80% stories and 20% new ideas.
A speech that spends 30% of the time on new ideas and 70% of the time on examples and
stories.
A speech that spends 30% of the time on examples and stories and 70% of the time on new
ideas.
A speech that has a perfectly equal balance of stories and examples and new ideas.
Question 6 :
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Colin builds redundancy into his speech about neurolinguistics. What will be the effect of this
technique on his audience?
Building redundancy into a speech is a clear sign that you are a novice speaker.
Building redundancy into a speech is a good way to overcome listener's prejudices.
Building redundancy into a speech is a good way to combat information overload and can
help to reinforce key ideas.
Speakers who build redundancy into their message are most likely to bore their audience.
Question 7 :
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Amir hears his professor using "wake-up methods" during his speeches, saying things like "now
listen carefully because this information will affect your grade." Amir's professor is most likely trying
to counteract the problem of
outside distractions.
listeners focusing on their personal concerns.
prejudice.
information overload.
Question 8 :
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Tara's 8:00 chemistry class is often disrupted by the sound of garbage trucks doing pick-ups right
outside the classroom window. This type of disruption is an example of
information overload.
personal concerns.
outside distractions.
prejudice.
Question 9 :
All of the following are major goals of listening listed in the text, EXCEPT:
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listening to evaluate.
listening for information.
listening for pleasure.
listening to criticize.
Question 10 :
A good listener
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adapts to the speaker's delivery.
focuses only on the words.
listens for isolated facts.
does none of these.
Question 11 :
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A good listener
mentally asks, "What's in it for me?"
focuses only on the words.
avoids listening to difficult information.
does none of these.
Question 12 :
A poor listener
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remains focused.
does not mentally summarize.
adapts their listening style to the speaker.
does all of these.
Question 13 :
Most people
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use their ability to process words quickly to help them to become better listeners.
talk faster than others can absorb ideas.
have the ability to process words faster than they generally need to.
listen and absorb ideas at a much slower rate than people can speak.
Question 14 :
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All of the following are good techniques that a speaker can use to help an audience to deal with
the difference between speech rate and thought rate, EXCEPT:
Build in message redundancy.
Talk faster.
Develop a well-structured message.
Use internal sumaries.
Question 15 :
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Peggy has anxiety about listening because she can't hear past the "noise" of her worry that she
won't be able to understand the message. What barrier to listening does Peggy suffer from?
information overload
personal concerns
receiver apprehension
outside concerns
Question 16 :
Considering the context, looking for clusters of clues, and looking for clues that communicate
power are all ways to increase your skill in
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accurately interpreting nonverbal messages.
adapting to a speaker's delivery style.
overcoming prejudice.
overcoming receiver apprehension.
Question 17 :
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The process of using a method or standards to evaluate the effectiveness and appropriateness of
messages is called
rhetorical criticism.
critical thinking.
critical listening.
reasoning.
Question 18 :
Pedro likes to be given information that gets to the point. He also has a tendency to be a
skeptical listener. His friends know that if they want to convince him of something, they better
have a lot of evidence to support their case. What listening style does Pedro have?
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people-oriented
content-oriented
action-oriented
time-oriented
Question 19 :
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Ron enjoys listening to anecdotes and personal stories, and is a highly empathic listener. What
listening style does Ron have?
people-oriented
action-oriented
content-oriented
time-oriented
Question 20 :
Maria has just given her first speech to her class. At this point, she should
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identify what she did right and then pick one or two areas for improvement.
make a list of all the areas in which she could improve.
focus on her strengths.
not make any changes until she has done three or four speeches.
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