Press Release
Firstsource and giffgaff win two awards at National Outsourcing
Association’s Outsourcing Professional Awards
London / Mumbai, September 09, 2014: Firstsource Solutions (NSE:FSL, BSE:532809), a global
provider of customized Business Process Management (BPM) services, is proud to announce that its
partnership with giffgaff has been awarded both Best Outsourced Customer Service Team and Best
Business Process Outsourcing Team at the National Outsourcing Association’s (NOA) Outsourcing
Professional Awards 2014.
Firstsource was also shortlisted for Best Offshored Outsourcing Team at the NOA Awards, which were
presented at a gala ceremony on Thursday (4 September) at the iconic Shakespeare’s Globe Theatre in
London.
The glittering evening was a celebration of the individuals and teams that add significant value to their
companies, their partners and the global outsourcing industry. This double award follows Firstsource and
giffgaff’s earlier acclaim in June when they were awarded the Outsourcing Partnership of the Year in the
European Call Centre & Customer Service Awards 2014 (ECCCSA) and the Outsourcing Center's
Outsourcing Excellence Award 2013 for Best Business Process, presented in Texas in May last year.
giffgaff is a mobile network virtual operator (MNVO) which is a part of the Telefonica Group. The
prestigious NOA awards witnessed participation from various outsourcing and service organizations in the
UK across 11 categories.
Iain Regan, Executive Vice President Sales & Marketing, Firstsource commented: “To win two out of
the 11 prizes at the industry’s flagship awards event is truly remarkable. Coming as it did off the back of
our success in Europe earlier in the summer, this is a tribute to the power of a lasting partnership
dedicated to customer service excellence. Our giffgaff team has worked tirelessly to improve the
customer experience and it is gratifying that this partnership between two organisations dedicated to
innovation and continuous improvement is now acknowledged globally.”
Chris Halward, Director of Professional Development at the NOA said: “The Outsourcing Professional
Awards was an outstanding event highlighting the best in outsourcing. I was delighted to see the variety
of organisations represented and how well they networked and their willingness to share learning and
experience. The Awards showed the immense depth and range of talent and capability in the outsourcing
industry.”
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Press Release
NOA shortlisted entries represented individuals and teams who have gone above and beyond to make
outsourcing work. The awards are designed to display that outsourcing is not just about contracts, but
about the people, and seek to recognise the talents of the broad array of the outsourcing professions
including: relationship managers; operations directors; CIOs; consultants; lawyers, who drive and achieve
outstanding success within the industry.
giffgaff is acknowledged as a true innovator with its online customer service model, supported by a team
of Firstsource agents. giffgaff is a pay-as-you-go, SIM only mobile provider, part of the Telefonica group
and has been a Firstsource client since the giffgaff service first launched five years ago.
For more information on the NOA Outsourcing Professional Awards 2014 please go to:
http://www.noa.co.uk/files/606.pdf
About Firstsource:
Firstsource (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL@IN) is a leading global
provider of customized Business Process Management (BPM) services to the Healthcare, Telecom &
Media and Banking & Financial Services industries. The company’s clients include Fortune 500, FTSE
100 & Nifty 50 companies. Firstsource has a “rightshore” delivery model with operations in India, Ireland,
Philippines, Sri Lanka, UK and U.S. (www.firstsource.com)
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