Logging into Nottinghamshire Healthcare NHS PINSafe Gateway
Using your Trust laptop
1) Open Internet Explorer or Google Chrome and browse to the web site address provided in the
text message you received from the Trust.
This will bring up the PINSafe logon screen:
2) Now Log On – you must do this in the order shown
below.
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
Enter your Trust User Name and Password in the
first two boxes
Then click on the Get Image button
3) You should then be presented with an image
displaying a random sequence of numbers:
4) You now need to match the numbers from your four-digit PIN (sent to you via text message)
along the top row of numbers.

The numbers on the bottom row that correspond to your PIN will be your One Time Code.
For example: if your PIN code is 1632, then you would read off the first, sixth, third and
second numbers from the bottom line of numbers in the image.

In the above screenshot, this would correspond with the numbers 2, 9, 8 and 0.

If you find it difficult to read the digits in the image, click the Get Image button again to
generate a new image; then try again. It is better to do this than to guess incorrectly, as too
many incorrect attempts will lock out your PINSafe account.
5) Once you have matched all four numbers, enter
them into the One Time Code box and click the
Log On button:
If you get locked out
If you enter the wrong User Name, Password or One Time Code too many times, your PINSafe
account will become locked out.
In order to unlock the account, you will need to call the IT Service Desk on 0115 9555350 between
08:00 and 17:00 Mon-Fri.
Changing your password
If this is the first time you have logged on, the system may ask you to change your password. Your
new password must conform to the following standards:


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Must be at least 8 characters in length
Must include two or more of the following: uppercase and lowercase letters; numbers;
symbols
Must not match part or all of your username
Unable to log on?
If you are unable to log on, double check to make sure that you have entered your User Name and
Password correctly, and that you have used your PIN correctly to read off the four digits from the
image.
If you are having trouble loading the PINSafe logon screen, double check that you are entering the
website address exactly as it is written in the text message you received from the Trust.