Sustainable Tourism Award
Title Sponsor
www.grandbrighton.co.uk
Sustainable Tourism Award
This category is for any tourism business that is committed to becoming more
sustainable. Awards, accreditations and accolades for sustainability practices will be
taken into consideration by the judges as well as the overall quality of experience
provided.
If you have won Gold in the Beautiful South Awards for two years in row in this
category, you are not eligible to enter this award the following year and if you won gold
in the 2017 VisitEngland awards you can not enter the same category in the 2018
VisitEngland awards.
The judging will be based on this entry form and we will also look at your website (on
desktop, mobile and tablet), use of social media, what visitors are saying about you and
how you manage your online reputation. If there is any other information (not available
online) that you would like to include, that illustrates points made in your entry, please
email one pdf document no larger than 5mb. If more than one document is sent or it is
larger than 5mb it will not be sent to the judges.
Please provide complete answers to all the questions, using the checklists to guide you;
if you leave them blank you will not receive a score for that question. At the end of each
question please include web links, if you have them, to support your answer; note these
are not included in the word count.
Please give details of the person we should contact with regard to this entry. The
email given here will be the email address we will use for all future
correspondence.
Contact name:
Business name (that may be used in future publicity):
Business address:
County:
Postcode:
Telephone number:
Email:
Twitter:
Website:
Details of any other websites you would like us to look at regarding your entry:
When is your business open?
How long you have been operating as a business?
How many staff do you employ (full and part time, including yourselves)?
Please give a brief description of your business (max 200 words).
TYPE ANSWER HERE
1
Please list any awards, accreditations and accolades achieved in the last
two years relating to sustainability, including title, organising body, level and dates
achieved?
TYPE ANSWER HERE
2
What makes your business special with regard to sustainability and why
should you win this award? (Max 400 words)
TYPE ANSWER HERE
Checklist
□ What makes you different from your competitors and the best in the field of
sustainability?
3
What policies and initiatives does your business have in place that have
helped to monitor and reduce energy consumption? Do you generate any
renewable energy or heat? Please include evidence of any success/change seen as
a result. (Max 250 words)
TYPE ANSWER HERE
Checklist
In your answer think about the following:
□ Monitoring
□ Heating & Lighting
□ Energy generation
□ Insulation
□ Impact on costs and the environment
4
What policies and initiatives does your business have in place that have
helped to monitor and reduce water consumption and ensure safe disposal/re-use
of waste water? Please include evidence of any success/change seen as a result.
(Max 250 words)
TYPE ANSWER HERE
Checklist
In your answer think about the following:
□ Water usage for customers and the business as a whole
□ Recycling and rainwater collection
□ Waste water – rain and grey water
□ Impact on costs and the environment
5
What initiatives does the business engage in to reduce and recycle waste?
Please include evidence of any success/change seen as a result. (Max 250 words)
TYPE ANSWER HERE
Checklist
In your answer think about the following:
□ Examples of re-using products either within your business or others being able to
re-use products that your business has used.
□ Examples of recycling eg separation facilities (or use of waste contractor that
separates)
□ Use of materials and packaging (eg toiletries, cleaners, etc)
□ Kitchen food waste
□ Impact on costs and the environment
□ What facilities do you provide customers eg recycling bins, reusable bags etc
6
How does your business promote, support and encourage visitors to protect
the local countryside and/or marine environment, wildlife, directly or through
links/partnerships with other organisations/the local community? (Max 250
words)
TYPE ANSWER HERE
Checklist
□ In your answer think about the following:
□ If you are in an urban location think of any grounds, nearby green spaces or
wildlife organisations that you support
□ Local fauna and flora
□ Communications, information or education for visitors
7
Does your business actively encourage visitors and staff to travel
sustainably eg walking, cycling, car sharing, public transport, focussing on low
mileage options etc? Please describe specific initiatives, incentives and/or
methods employed to do so. (Max 250 words)
TYPE ANSWER HERE
Checklist
In your answer think about the following:
□ If you are in a location with no/limited public transport what do you do to
encourage car journeys to be shorter (eg focussing on nearby attractions)?
□ Information (and any special offers/services) regarding how to reach you and (if
accommodation) information about travel within the area
□ Your own transport usage
8
Please describe initiatives and activities you have implemented to support
the local economy and briefly describe where you have seen particular success?
(Max 250 words)
TYPE ANSWER HERE
Checklist
In your answer think about the following:
□
□
□
□
Purchasing of local food and drink, ethically produced products
Local employment
Purchasing local services
How you communicate this to customers
9
Please describe initiatives and activities you have implemented with regard
to the local community and briefly describe where you have seen particular
success? (Max 250 words)
TYPE ANSWER HERE
Checklist
In your answer think about the following:
□ Links with local groups, schools, etc
□ Sharing your experience with other tourism businesses
□ Participation in tourism trade bodies
□ Promotion of local culture
10
What has been the most positive impact of your actions (cumulative or
individual), either to your business, visitors, community or the environment? (Max
100 words)
TYPE ANSWER HERE
Checklist
In your answer think about the following:
□ How you measure impact in cost, customer satisfaction, impact, extra income etc
11
Please provide evidence on how you promote your business and within this
how you describe your sustainability activities to consumers in a way that
attempts to sell the business? (Max 200 words)
TYPE ANSWER HERE
12
Please outline how you communicate your sustainability activities to others
(customers and community) and how you encourage them to take part and make a
difference/help your policies? (Max 200 words)
TYPE ANSWER HERE
Checklist
In your answer think about the following:
□ How you encourage your customers to join in to support your policies
□ How you share your experience with others businesses
□ What success can be illustrated
□ Use of different forms of communication (direct contact, website, print, social
media)
13
How are any staff encouraged, engaged and trained to support your
sustainability policy and contribute ideas of their own? If you have no staff, what
training or other sources of information do you use to keep informed? (Max 200
words)
TYPE ANSWER HERE
Checklist
In your answer think about the following:
□ Examples of how your staff have been engaged in contributing towards the
sustainability of the business.
□ What training has been put into practice,
□ What levels of knowledge do staff show to clients on sustainability,
□ How effective are staff in supporting the organisation’s sustainability policies?
14
What facilities and services do you offer to ensure that your business is
inclusive and accessible to all? (Max 300 words)
TYPE ANSWER HERE
Checklist
□ Details of any specific training undertaken eg Welcome All
□ In what alternative formats can you provide information about your business?
□ How do you promote the accessibility of your establishment? Is there a link from
your home page to information eg to an access statement with images?
□ Does your website have information on accessibility via road and public transport
(downloadable maps), wifi, mobile signal etc
□ Don’t forget anything you do with regard to sensory, auditory, dietary and
allergen requirements.
What to do now
□ Please return your entry as a Word document along with any supporting
evidence (max one attachment of 5mb) by email to
[email protected] before the closing date given on the
website.
□ Future communications will be from Services for Tourism Ltd, who are managing
the Beautiful South Awards on behalf of Tourism South East the email address is
[email protected], please add this to your address book to
avoid communications being treated as spam/junk. When you submit your entry
you will receive an email acknowledging it. If you do not please check your
spam/junk folders and failing that contact us.
□ The initial judging will be based on the information provided within the
application form along with websites, review sites such as TripAdvisor and other
external sources. Three to five businesses will normally be short listed in the first
stage of judging for each category. Short listed businesses will be visited
(mystery shopped where possible).
□ For entrants that are nominated to represent the region in the VisitEngland
awards your entry is taken as agreement that we may share our mystery shop
reports with the VisitEngland judges. Please note that if you have won gold in
the VisitEngland awards this year you will not be able to enter the same category
in this year’s awards.
Please tick one of the following:
□
I am a current member of Tourism South East and entitled to free entry to
the Awards. My membership number is …………………………………………………..
□
I am applying as a non member for entrance into the Beautiful South Awards
and understand that I will be invoiced for £65 plus VAT as a contribution towards
administration costs.*
*The non member fee (and membership of TSE) entitles entrance into two
categories in the awards – plus the Access category. Payment must be made before
the awards closing date otherwise your awards entry will not be submitted for
judging.
All entry forms are copyright Services for Tourism Ltd 2017.