Vacation.com Exclusives
10 Things You
Should Know about
CruisePRO
By Tiffany Glass, Vacation.com’s Vice President of
E-Commerce & Technology
1. CruisePRO is FREE to Vacation.com Members – There
is no cost for your agency or any of your agents. There is not a user
fee, seat fee or transaction fee.
2. No Login is Required – Every Agent Universe user is
automatically set up with a CruisePRO user account. There is
no user name or password to remember; just click through to
CruisePRO and start booking.
3. Vacation.com Exclusive Offers Automatically Display at
the Top of Search Results – CruisePRO makes it easy to find
Vacation.com exclusives, such as Distinctive Voyages and Amenity
Departure Dates, which differentiate your agency at no cost.
4. Consumer-Friendly Email Feature – CruisePRO allows you
to email screens of cruise options directly to your customers. Agents
can email search results, side by side cruise comparisons and
individual cruise itinerary details throughout the booking process,
so your customer can view, click through and make a decision on
which departure to book.
5. Robust Post Booking Modifications – You can change
20+ different elements on the booking, including refinements to
passenger details—name, age, date of birth, nationality, past passenger
number; special services or requests for the sailing; dining and
bedding options; add-ons such as air, insurance, transfers and pre/
post packages. This enables the agent to complete the booking fast
and then follow up with your customer for options.
6. Bookings with Alerts – CruisePRO’s Alerts & Updates section
contains a listing of all bookings that are in an ‘Advisory’ status and need
future action, such as additional payment or cancellation. It’s an easy
way to see deposit due or final payment dates. There is also additional
reporting in CruisePRO, including default Recent Bookings as well as
on-demand querying of bookings within a date range.
7. Set Features for your Agency – CruisePRO Admin enables
your agency to decide what options are enabled in your booking
flow—specifically for your agency. You can turn transfers, shore
excursions, cruiseline insurance, pre/post packages, special services
and many more on or off, depending on what your agency’s policy
is for selling.
8. Manage Agent Settings – CruisePRO Admin also enables
you to determine if agents ‘share’ each others’ bookings or only have
access and visibility to their individual booking activity. You can also
provide CruisePRO Admin access to agents.
9. ClientBase Live Connect – CruisePRO is integrated as a
ClientBase Live Connect vendor. Just look for “CruisePRO” in
Live Connect and set up one time. Each booking in CruisePRO
can then be Live Connected back to ClientBase under the
respective cruise line.
10.Consumer Edition – If your agency is using CruisePRO for
its agent bookings, there is a CruisePRO Consumer Edition to place
on your agency website. This gives your consumers the chance to
continue their shopping experience with your agency and make a
booking directly if they desire. CruisePRO Consumer Edition is
administered from your agent tools, and the two are integrated for
seamless management of both agent bookings and consumer bookings.
Visit Agent Universe to launch CruisePRO or for
CruisePRO Training.
Visit the CruisePRO
BRIDGE in Agent
Universe for the latest
product improvements
and best practices.
CruisePRO
By Vacation.com