Volunteer Role
Description for:
Location:
Main contact:
Volunteer Home Visitor
Evesham Rehoming Centre
Sarah Fortey
Volunteer Co-ordinator
Purpose of the role: To assess the suitability of prospective new adopters’
homes.
Key tasks:
• Visit prospective adopters’ homes to
assess the suitability of the home and
environment to the particular dog.
• Interview the prospective adopters
and complete a home visit
questionnaire.
• Liaise with adoption team on suitability
of adopters and their findings.
• Maintain a professional approach
when visiting peoples’ homes at all
times, being both non-judgemental
and considerate.
• Drive carefully, ensuring best use of
time by planning the quickest route.
• Be an ambassador for Dogs Trust.
• Be knowledgeable on the work of
Dogs Trust and specifically the
Evesham Rehoming Centre.
• Other administrative tasks as
requested by Dogs Trust staff.
Time commitment:
Flexible days and times according to
volunteer and customer availability.
We are looking for volunteers who can
commit to at least one shift each week.
Volunteer Appointment Process:
1. Volunteer application form
2. Interview
3. Selection (successful / unsuccessful)
4. References taken
5. Induction session (1 ½ hours)
6. On the job training
7. Three month review meeting
Skills/experience required:
• A full UK driving license with access to
a car for use in this role.
• Excellent customer service skills
(ideally with previous experience
working in a customer service
environment).
• Excellent face to face communication
skills with the ability to listen.
• Good IT skills.
• Confident and approachable manner.
• Common sense approach to problem
solving and a diplomatic approach.
• Ability to work comfortably in a close
knit team or alone. This role involves
lone working.
• Conscientious with a can-do attitude.
• Ability to follow instructions.
• An interest in dogs and dog welfare.
• Previous experience in a similar role
would be desirable.
• For this role volunteers must be at
least 18 years old.
Volunteer Home Visitor
What you can expect from Dogs Trust as a
volunteer:
• A staff member main contact who will manage your
tasks and answer your questions.
• A buddy (either another volunteer or a member of
staff) who will help you through your first few weeks at
the centre.
• Volunteer uniform.
• Induction and ongoing role-specific training, guidance
and support.
• Access to a works vehicle.
• An opportunity to feed back to your main contact
about your experience volunteering with Dogs Trust.
• Recognition of the role that you are carrying out in
support of Dogs Trust through our Volunteer Merits
Scheme.
• Opportunities to try new things and learn new skills,
where appropriate.
A message from the CEO
Without our dedicated
volunteers we couldn’t hope to
achieve as much as we do for
the dogs in our care; the
support from our volunteers is
absolutely vital to our work.
The work that volunteers help
us with may not always be
easy, but I know that
volunteering with Dogs Trust is
a rewarding experience.
Adrian Burder
Chief Executive
What we expect from our volunteers:
• Support Dogs Trust in its work and carry out your volunteer role to the best of your ability.
• Complete a Rehoming Centre volunteer induction session, this will be held at your centre and
complete any other additional training as required.
• Make new people welcome and work well within the team.
• Recognise the importance of our members, sponsors and donors in supporting the work of
Dogs Trust.
• Wear your Dogs Trust volunteer uniform at the centre and ensure you are presentable at all
times.
• Support Dogs Trust procedures and standards by:
• Being aware of your own health and safety and of that of others.
• Respecting others and treating people equally in line with our Equal Opportunities Policy.
• Ensure all activities undertaken in the name of Dogs Trust achieve the charitable aims
and objectives and do not bring the organisation into disrepute.
• Be accountable and accept constructive comments.
• Maintain confidentiality regarding Dogs Trust activity, the dogs in our care and our team.
• Meet time commitments and standards agreed, and give reasonable notice when unavailable,
so other arrangements can be made.
• Be a positive representative of Dogs Trust, ensuring you are polite and friendly to all visitors to
the centre and prospective owners you communicate with.
Dogs Trust
Evesham Rehoming Centre
89 Pitchers Hill
Wickhamford
Evesham
WR11 7RT
Email: [email protected]
Telephone: 01386 835849
Dogs Trust is the UK’s largest
dog welfare charity. Through our
network of 20 rehoming centres
across the UK and one in Ireland
we care for almost 17,000
abandoned and unwanted dogs
a year. No healthy dog is ever
destroyed.