FREQUENTLY ASKED QUESTIONS
ETERNITY PE/GE/ME/LE, SPARSH M2S
Date: 29th December, 2014
Version: V1. R1
Author: Tapan Upmanyu
Configuring Matrix SPARSH M2S Client Application in Android Devices
There are two scenarios possible while configuring SPARSH M2S
I.
The SPARSH M2S user is in the same network as that of ETERNITY’s Master
Ethernet Port (In Office configuration).
27.104.24.118
192.168.51.162
192.168.51.153
II.
The SPARSH M2S user is in the different network than that of ETERNITY’s
Master Ethernet Port (Out of Office configuration).
192.168.51.175
27.104.24.118
115.116.117.118
192.168.51.153
Master Ethernet Port (ETERNITY CPU card IP Address): 192.168.51.153
VoIP card WAN Port IP Address: 192.168.51.175
Router’s Public IP Address: 27.104.24.118
Port Forwarding required in the router:
Name
Web Server Port
SIP Port
RTP Port
Start Port
80
5060
8000
End Port
80
5060
9000
Internal IP
192.168.51.153
192.168.51.175
192.168.51.175
Configuration Steps:
 Install SPARSH M2S Application from the Google Play Store
…
System version must be V11R3 onwards. And
VoIP card version must be V1R14 onwards.
 Log in as system engineer and go to VoIP Configuration followed by SIP
Extension Settings and fill the details as shown below
Fill in the details for the SIP
Extension to be registered
 Now click on Location 1 and fill in the details as given below.
Fill in the Location details for the
SIP Extension to be registered
 Enter the public address of the router behind which ETERNITY is connected
in Advance VoIP Port Parameters
…
The Internal Registrar Server Address will be used when SPARSH M2S
user is in the office (Secnario1) (Master Ethernet Port IP Address)
…
The External Registrar Server Address will be used when SPARSH M2S
user is out of the office (Secnario2) (Router’s Public IP Address)
 Now click on SIP Extension General Parameters and Select Source Port
IP Address as ‘Use Router’s Public IP Address’
 Open the SPARSH M2S Client Application and configure the parameters as
shown below
Insert Internal Server Address and
Port.
Insert External Server Address and
Port.
 The SIP Extension will get registered and can be used as a normal extension
of ETERNITY.
:
 If you are unable to register SPARSH M2S. Follow the given steps:
1. Showing Configuring:
Showing Configuring message
on SPARSH M2S
Open Jeeves of
ETERNITY on that
Mobile
Phone.Working?
YES
Start logs and Contact Matrix
Technical Support
NO
Check Port forwarding for TCP
Port 80 in Router
2. Showing Request Failed:
Showing Request Failed on
SPARSH M2S
Match Device ID configured in
ETERNITY and SPARSH M2S
Not Same
Enter correct Device ID in
ETERNITY Jeeves
3. Showing Request Time Out:
Showing Request Time OUT
Is SIP Port 5060
forwarded in
your Router?
YES
Port 5060 might be blocked.
Change SIP port to any value
other then 5060 and forward
the same in your Router
NO
Port Forward TCP & UDP Port 5060 in
your Router to Local IP Of VoIP card
4. Showing Registration Time Out:
Showing Registration Time OUT
Start VoIP PCAP Trace under VoIP Configuration
Restart the SPARSH M2S Application in your Mobile. Stop the PCAP trace when
SPARSH M2S Application again Shows Registration Time OUT message
Open FTP of VOIP card and copy the trace.pcap file from PCAP folder to your
PC. Open PCAP file with Wireshark, type SIP in filter tab and press Enter key
If you are getting response like 403 Invalid Register Request, it indicates that
you had not set Use router’s public IP address or Use IP address fetched using
STUN in SIP Extension General Parameters.
If the configuration is already set as mentioned in above step but is still
showing Registration Time out and in PCAP you are getting response like 403
Registrar Invalid then disable SIP ALG flag in your Router
For more information, contact
Matrix Technical Training Team
[email protected]
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