What is ClearCare?
• ClearCare is our new scheduling system, it is
replacing eRSP.
• ClearCare will track all of our client’s information
including emergency contacts and schedules.
• We will be processing payroll and client invoicing
out of ClearCare.
• ClearCare Go-Live is: Monday, November 23rd
1
What do I need to know
before Monday, 11/23?
• Starting November 23rd, all caregivers must use
new Telephony Phone Number
1-(844) 294-8337
• You may clock in/out through client’s home
phone or your cell phone.
• No more 6 digit Telephony PIN!!!
2
Clocking In
• You may clock in up to 10 minutes early.
• If you clock in more than 10 minutes early, you
will be told there is no scheduled shift.
• If you attempt to clock in on a day when you are
not scheduled, you will not be able to clock in.
3
About Schedule Changes
• If you receive a request for a schedule change from
your client or client’s family, you must email
Christie as soon as you are aware of a change.
• Please inform us immediately of a change in your
schedule day or a change in your scheduled start
time.
• If we do not update the system with your new day
or time, you will not be able to clock in.
• It is very important that you communicate
with us as soon as you hear of a schedule
change.
4
Leaving a General Comment
• Towards the end of your clock out you will be
able to leave a “General Comment or Change in
Condition.”
• Please leave professional comments.
• The comments can be heard by all members of
our office.
• The comment will also be heard by the next
caregiver.
5
Reporting a Change in
Condition
Dial 911 for ALL emergencies such as:
• Uncontrolled bleeding
• Injury to the head
• Chest pain
• Unresponsiveness
• Falls where receiver is unable to get up and/or
reports pain
• Sudden, unexplained change in mental status
• To report the emergency, or to report a change in
condition that is life threatening after you dial
911, call the office – do not leave the comment
on telephony.
6
Will I still be able to report
my mileage?
• Yes, you will still be able to report mileage when
clocking out.
• Please do not enter mileage from your home to
the client’s home.
• Please do not enter mileage if you are driving the
client’s vehicle.
7
Will I be able to enter additional
activities I did with my client?
• With ClearCare we will no longer be using activity
codes.
• We have already entered all the activities you
normally do with your client.
• Upon clocking out, if you feel we have missed
any activities, please email Christie and we will
update the system.
• If you did not perform an activity during your
shift, ClearCare will prompt you to leave a
comment about why you did not complete the
activity.
8
What does Telephony sound like?
• https://clearcareonline.force.com/articles/
FAQ/Telephony-for-Caregivers
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Logging into ClearCare
• You may log into ClearCare to:
– View your schedule
– View completed visits with clients
• The website address is:
https://shsnewjersey.clearcareonline.com
• Use your email as username
• Your password is “caring”
10
What will you see when you log
in?
– Click on shift
for information
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What will you see for a
completed shift?
For a completed
shift, you can
view your start
and end time,
along with tasks
completed.
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