PREVENTION STRATEGIES FOR
PSYCHOSOCIAL RISKS AND OCCUPATIONAL
MENTAL HEALTH PROMOTION
AEIP Transatlantic Conference
May 2017
Table of contents
-
Defining psychosocial risks
Key figures about psychosocial risks and quality of working life
European and French landscapes regarding psychosocial risks
The insurance market and the quality of working life
Surveys on help and preventive mechanisms
ROI
PSYA supports actors of the insurance industry
Programs’ benefits for actors of the insurance industry
Conclusion
2
Defining psychosocial risks
Psychosocial risks are risks for mental, physical and
social health caused by employment conditions,
organizational factors and relationships that have the
potential to impact mental functioning (e.g.:
occupational stress, harassment, physical abuse,
incivilities).(1)
(1) Source: Experts panel commissioned by the French labor department
3
Key figures about psychosocial risks
and quality of working life
“Work-related stress costs U.S. businesses $30 billion a year in lost
productivity linked to sick leaves and absenteeism.” (1)
“One in five workers reports feeling high levels of
stress, mainly because of their job or financial situation
… leading to increased absenteeism and decreased productivity.”(2)
(1)Pazzanese, C.
“The high price of workplace stress.” Harvard Gazette, 2016.
Retirement Services, “Finding the Links Between Retirement.” Stress and
Health, 2016.
(2) Lockton
4
Key figures about psychosocial risks
and quality of working life
25% of European workers admit being under stress. (1)
23% of employees in France are exposed to “job strain”, which
is closely linked to psychosocial risks. (2)
22% of employees in France admit systematically facing one or
several hostile behaviours (signs of contempt, denial of
recognition or degrading interactions). (3)
50% of heart attacks are caused by stress (4)
(1) Source:
EU-OSHA and Eurofound shared report published in 2014
Dares – May 2008 - Sumer survey 2003
(3) Source: Dares analysis – June 2010 - Sumer survey 2010
(14 Source: Lancet 2012
(2)Source:
5
European and French landscapes regarding
psychosocial risks
EU framework
agreement on
harassment and
violence at work,
December 2006
Framework
directive
June 12th, 1989
EU framework
agreement on
work-related
stress, October
2004
Law regarding
mental health,
January 2002
Framework law
regarding
prevention
principles,
Labor Code
1991 and EU
directive 2001
National
interprofessional
agreement on
stress, July 2008
Nasse / Légeron
report, March
2008
Darcos plan,
October 2009
Lachman report,
February 2010 Gollac report,
May 2011
Extension, April 2009
Health, Safety and
Working
Conditions
Committee
(CHSCT)
agreement on a
single assessment
document (DU)
and psychosocial
risks, November
2009
National
interprofessional
agreement,
Executive order
March 2010
on the hardship
of work, 7 July
2011
6
Surveys
Effects of cognitive behavioral therapy (CBT) over the phone compared to inperson therapy: adherence to the therapy and development of the
depression in patients receiving primary health care.
Amongst depressive patients receiving primary health care,
CBT over the phone led to reduced attrition rates and an
almost equivalent post-treatment improvement of the
depression, when compared to a CBT conducted in
person.
(1) 2012
American Medical Association
7
Surveys
The Workplace Effects of EAP Use: “Pooled” Results from 20 Different EAPs with
Before and After WOS 5 (Workplace Outcome Suite) -‐item Data
Suggested quote: Sharar, D., & Lennox, R. (2014). The Workplace Effects of EAP Services: “Pooled” Results from 20 Different EAPs with Before
and After WOS 5- item Data. EASNA Research Notes, Vol. 4, No. 1. Available from: http://www.easna.org/publications
Employee Assistance Society of North America (EASNA)
8
Insurance market and
quality of working life
“Large Canadian insurance companies such as Desjardins, Sunlife, SSQ and
Great West, as well as their French counterparts MALAKOFF-MEDERIC,
HUMANIS, ACM, IRCEM, AXA ASSISTANCE, GENERAL, HARMONIE
MUTUELLE, etc.
offer solutions regarding psychosocial risks and the quality of working life”
“Insurance companies consider the quality of working
life as a growing strategic issue
“ On December 15th, 2016, insurance companies signed a majority
agreement regarding the quality of working life. Their goal: providing
companies with an innovative approach and a shared vocabulary in this
field.”(1)
(1) Liaisons
sociales Quotidien - L'actualité, Nº 17255, January 31st, 2017
9
Surveys
HEALTH INSURANCE SERVICES AS SEEN BY PROFESSIONALS
Supplemental health care policies are developing new services regarding employees’ health (on
nutrition, smoking, sport activities matters, etc.)
Do you believe your supplemental health care policy is legitimate in
offering such services?
Oui,
tout à fait
Yes absolutely
Moins
deemployees
250 salariés
Less
than 250
Between
250
1000salariés
Entre
250
etand
1000
Oui,
plutôt
Yes somewhat
39.9%
Non,
plutôt pas
No somewhat
Non,
pas du not
tout
No, absolutely
38.9%
50.0%
14.6%
46.7%
6.6%
3.3%
employees
Plus
1000
salariés
Over
thande
1000
employees
36.5%
46.2%
3.8% 13.5%
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Surveys
Among the following services, in which ones are you interested?
Crisis management cell (social
plans, terrorist attacks, natural
disasters…)
Psychological support hotline
14.8%
11.1%
7.3%
10.9%
5.5%5.5%
48.1%
54.5%
43.6%
25.9%
27.3%
45.5%
Implementing action plans to
reduce risks within the company
(stress, absenteeism…)
Diagnosis on the quality of
working life within your company
Providing information and
raising awareness about
prevention of occupational risks
7.3%
5.5%
7.3%
10.9%
Online quantitative survey / Targeting the industry,
distribution, construction, insurance and finance sectors
/Roles General Management, Marketing, Sales, HR,
Administration and Finance Management / On the field from
September 6th, 2016 to September 15th, 2016 / Sample 321
interviews
41.8%
52.7%
43.6%
30.9%
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ROI
HEALTH PREVENTION IS PROFITABLE…
According to a report by the European Agency for
Safety and Health at Work (EU-OSHA),
“For €1 invested in preventing and raising awareness
about psychosocial risks, €13 of profit is generated…”
12
PSYA supports actors of the insurance industry:
CAREGIVERS ASSISTANCE
PSYCHOLOGICAL SUPPORT CENTER
24/7 direct access to a psychologist
Contact via a toll-free hotline, email or chat
Possibility to be redirected to a psychologist
belonging to the Psya network (900
psychologists in France) for face to face
sessions
EAP
(Employee Assistance Program)
24/7 direct access to a psychologist
by telephone or in person
Contact via a toll-free hotline, email or chat
Social and legal support service
Practical advice
On-site services (Wellbeing, training, crisis
management, etc.)
Scalable offer
Online auto-assessment form
Customized assessment of caregivers
Individual support plan
Access to the psychological support center
Face to face Psychological support
Remote social support
Possibility to be referred to associations,
institutions
Face to face Psychological counseling
sessions also provided to the family cell
REVERPSYA
RETURN-TO-EMPLOYMENT
ASSISTANCE
Multidisciplinary support of a policyholder’s
return to employment after work disruption
Psychosocial assessment and customized
action plan
Support coordination and implementation
with our actors (clinical/occupational
psychologist, social worker, doctor,
physiotherapist)
13
Programs’ benefits for actors of the insurance industry:
An opportunity for actors in the insurance industry to:
Reduce the cost of personal risks
Optimize “disasters” management by limiting
recurring short-term leaves and absenteeism.
Revitalize and highlight an image of social
protection, optimize customer relationship.
Become a comprehensive health partner.
14
An opportunity for policyholders
Benefit from a support adapted to their
difficulties
Strengthen the social bond and prevent breakouts from career paths for health reasons.
Promote and experience a balance between
health and social performance.
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Conclusion
“Actors in the insurance industry are more and more
committed to preventing psychosocial risks and promoting the
quality of working life”
“Think global, act local”
“PSYA can provide efficient solutions to these expectations in
France, Italy, Spain…”
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THANK YOU FOR YOUR TIME