(Old) PERFORMS Competencies for Staff (7)
Adaptability
Contributing to Team Success
Continuous Improvement
• Maintaining effectiveness when experiencing major changes in work tasks or the work environment
• Adjusting effectively to work within new work structures, processes, requirements or cultures
• Actively participating as a member of a team to move the team towards the completion of goals
• Making customers and their needs a primary focus of one’s actions
• Developing and sustaining productive customers
Planning and Organizing
Functional Job Knowledge
Managing Conflict
• Establishing courses of action for self and others to ensure that work is completed efficiently
• Understands and is able to achieve basic goals, standards and expectations for the position
• Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension and conflict between two or more people
Decision Making
• Identifies and understands issues, problems and opportunities
• Uses effective approaches for choosing a course of action or developing appropriate solutions
• Uses effective approaches for choosing a course of action or developing appropriate solutions
• Takes actions that are consistent with available facts, constraints and probable consequences
New Competencies for ALL Employees (5)
Professionalism
Managing Work
Continuous Improvement
• Leads by demonstrating skill, good judgment, integrity and trustworthy behavior
• Contributes to creating a healthy and positive work environment
• Works to achieve quality results within one’s area of responsibility while striving for excellence
• Effectively organizes and carries out work processes to achieve individual and organizational goals
• Sets priorities and makes appropriate decisions to complete assigned tasks and solve problems efficiently
• Carefully and thoughtfully practice stewardship of public resources
• Identifies and understands issues, challenges and learning opportunities in self, department, or College
• Supports innovations in departmental and/or College continuous improvement initiatives
• Adapts to new work structures, processes, requirements or cultures
Customer/Student Focus
Collaboration
• Makes internal and external stakeholders’ needs a primary focus to facilitate student success
• Responds in a timely and appropriate manner
• Takes ownership in addressing the needs of customers and students using effective approaches or developing appropriate solutions
• Actively participates as a member of a team to move the team towards the completion of shared goals
• Engages colleagues through sharing information with direct reports, other coworkers or stakeholders • Establishes and maintains collegiality and cooperative working relationships with internal and external partners 1
(Old) PERFORMS Competencies for Managers (8)
Contributing to Department/Division Success
• Facilitates goal accomplishments
• Involves others
• Informs others on department/ division team • Models commitment
Decision Making
• Identifies issues, problems, and opportunities
• Interprets information
• Commits to action
• Involves others
Planning and Organizing • Prioritizes
• Determines tasks and resources
• Schedules
• Leverages resources
• Stays focused
Managing Conflict Leadership Disposition
• Engages people
• Drives toward success
• Sustains positive outlook
• Shows discipline
• Learning agility
• Views conflict as an opportunity
• Clarifies the current situation
• Stays focused on resolution
• Develops others' and own ideas
• Initiates action
Aligning Performance for Success
• Sets performance goals
• Establishes approach and development plans
• Creates a learning environment
• Tracks performance
• Evaluates performance
Delegating Responsibility
Building Partnership
• Shares appropriate responsibilities
• Defines parameters
• Provides support without removing responsibility
• Stays informed
• Identifies partnership needs
• Explores partnership opportunities
• Formulates action plans
• Prioritizes organizational goals New Manager-only Competencies (5+2=7)
Managing People
Leadership
• Sets clear expectations, gives active and concrete assistance and instructions, and provides effective and timely feedback/coaching
• Demonstrates fairness and deals firmly, swiftly and appropriately with performance problems or conflict situations
• Encourages, supports, recognizes and celebrates achievements
• Challenges, develops, enables and allows the contributions and growth of team members
• Listens to, builds consensus, inspires a shared vision and motivates action in others within an inclusive environment
• Delegates work and allocates decision making authority and/or task responsibility to appropriate others to maximize the organization’s and individual’s effectiveness
• Keeps current on local, national and international trends (including technology) and shares knowledge
• Anticipates and makes plans for future organizational change
• Makes solid business decisions, takes appropriate risks, sets achievable goals and is accountable for financial impact/stewardship
• Performs under pressure, recovers well from mistakes, accepts appropriate responsibility
• Sets a genuine example, follows through on commitments made and listens to diverse points of view
• Builds trust and creates a safe space for conversations
Staff
Managers
Competencies
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