Task Order Proposal for:
Live Environment Coaching - On Road Venue
Training Task Order T02 - Lot 5
Quality Management
Project No CS_042_Training
Document Date 25 February 2011
Client Highways Agency
Project Title (1) Live Environment Coaching – On Road Venue Lot 5
Live Environment Coaching - On Road Venue
File Name Training Task Order T02 - Lot 5
F:\MMB F Series\F080 HA Traffic Officer Training
File Path Framework\001 Training Delivery Venues Working File\Task
Order Bid \Bid Response Docs\Final Issue to Client
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© Capita Symonds Ltd 2011
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Live Environment Coaching – On-Road Venue
Highways Agency Traffic Officer Training Framework
25 February 2011
CONTENTS
1
INTRODUCTION
1
1.1
CANCELLATIONS
2
2
RISK MANAGEMENT
3
3
PROJECT MONITORING & REPORTING
4
3.1
Cost Control
4
3.2
Motivating Success Toolkit
4
4
VENUE PROVISION
5
Specific details of these sites are Commercial in Confidence of the supplier.”
5
5
GLOSSARY
7
6
REFERENCES
8
Live Environment Coaching – On-Road Venue
Highways Agency Traffic Officer Training Framework
25 February 2011
1 INTRODUCTION
1
INTRODUCTION
Capita Symonds are pleased to offer services to meet the Highways Agency's task for
the provision of ‘Live Environment Coaching - On Road Venue’
In our initial bid we set out to offer a fully managed service, this was with respect to,
not only the overall service but also tailoring the offering to the clients’ needs.
The main requirements specified for the On Road Venue are: Central location – parking for delegates
 Full time car parking for four TO vehicles
 900m 3 lane + H/S three days a week (T;W;Th) for any of 6 out of twelve weeks –
four vehicles to operate at same time
 Two classrooms with presentation equipment, close to each other and motorway (1
for five days of 6 weeks – 12 delegates) (1 for four days for 6 weeks – 12 delegates)
Note: Assumption is that this is the same 6 weeks and these 6 weeks are same as the
Mock Motorway 6 weeks.
 IT services
 Meeting areas and kitchen facilities
 Lunch and dining facilities – lunch cost not included
We have included a site facilities table (see Table 1 over the page) which covers the
sites’ individual attributes.
Page 1
Live Environment Coaching – On-Road Venue
Highways Agency Traffic Officer Training Framework
25 February 2011
1 INTRODUCTION
FACILITIES TABLE: HA Traffic Officers Training Framework LOT 5
Services Required
1
Site Location
2
Mock Motorway Provision
Fully Compliant
P
Comment
Centrally located in England, easily accessible. All venues identified meet this with
our Prime venue best serving HA Operational centres.
Mock 900m (total) motorway with 3 lanes plus hard shoulder.
P
P
3
Classrooms and Facilities
4
IT and Audio-visual equipment
5
Vehicle Storage & Parking
Permanent and Temporary white lining to create mock motorway and lane
delineation.
P
Provide 2 serviced classrooms with appropriate facilities as per specification.
P
Access to on-site canteen, and casual /informal areas facilities.
P
LCD projector and screen per classroom. Internet Access, Photocopying facilities
P
Secure parking for 4 traffic officer vehicles and parking for delegates/course
personnel.
Table 1: Site Facilities Table
1.1
CANCELLATIONS
Without specific scenarios we are not able to fully address the issue of cancellations.
In general terms we would expect that each venue would, with reasonable notice and
on the understanding that any cancellation is in reality only a change of date rather
than a decrease in work not put a penalty on any cancellation within the 12 week
period. If as commercial organisations they lose potential revenue because of a
cancellation we would expect that they will seek to recover the cost of that loss.
Page 2
Live Environment Coaching – On-Road Venue
Highways Agency Traffic Officer Training Framework
25 February 2011
2 RISK MANAGEMENT
2
RISK MANAGEMENT
Potential Risks to delivery of the Live Environment Coaching – On-Road Venue
training delivery have been identified with mitigations.
Page 3
Live Environment Coaching – On-Road Venue
Highways Agency Traffic Officer Training Framework
25 February 2011
3 PROJECT MONITORING & REPORTING
3
PROJECT MONITORING & REPORTING
3.1
Cost Control
Financial Profiles will be produced on an accruals basis on start-up, and then
updated to conform with the HA's monthly reporting cycle. Earned Value Analysis
(EVA) will be used as appropriate for forecasting. Invoicing will be on a monthly
basis.
3.2
Motivating Success Toolkit
We will measure the success of this work package in terms of Product, Service,
Right First Time, Cost and Time using the Motivating Success Toolkit (MST). The
Framework Manager will discuss KPIs with the Project Sponsor at Progress
Meetings and they will be formally assessed at each key milestone and on
completion. We will use KPI reports resulting from these reviews along with our
Review Strategy to analyse our performance and to underpin and drive continual
improvement initiatives.
Page 4
Live Environment Coaching – On-Road Venue
Highways Agency Traffic Officer Training Framework
25 February 2011
4 VENUE PROVISION
4
VENUE PROVISION
Venues provided met specifications as defined in “Task Price Schedule -Task
Specification”.
Specific details of these sites are Commercial in Confidence of the supplier.
Page 5
Live Environment Coaching – On-Road Venue
Highways Agency Traffic Officer Training Framework
25 February 2011
4 VENUE PROVISION
Page 6
Live Environment Coaching – On-Road Venue
Highways Agency Traffic Officer Training Framework
25 February 2011
5 GLOSSARY
5
GLOSSARY
CS:
Capita Symonds
EVA:
Earned Value Analysis
HA:
Highways Agency
HQ:
Headquarters
IT:
Information Technology
ITS:
Intelligent Transport Systems
KPI:
Key Performance Indicators
MST:
Managing Success Toolkit
PG:
Proving Grounds
TO:
Traffic Officer
TOS:
Traffic Officer Service
UK:
United Kingdom
W/C:
Week Commencing
Page 7
Live Environment Coaching – On-Road Venue
Highways Agency Traffic Officer Training Framework
25 February 2011
6 REFERENCES
6
REFERENCES
1. MCH 1725 - User Guide for The Test Track at The Fire Service College Moreton-in-Marsh.
Page 8
Live Environment Coaching – On-Road Venue
Highways Agency Traffic Officer Training Framework
25 February 2011