AccessLine
SmartConference
Conferencing Types - Overview
AccessLine SmartConference allows an account holder to create two
types of conferences:
Scheduled
 Takes place at a designated time
 Accommodates up to 100 callers
 Lasts up to 8 hours
 Up to 30 may be created per account
Always-On
 May be initiated at any time
 Accommodates up to 25 callers
 Lasts up to 4 hours
 Up to 3 may be created per account
Creating a Conference
All conferences are created by the account holder, via their web interface.
Scheduled Conferencing Parameters
Creating a Scheduled Conference
Twelve parameters are configured for a Scheduled Conference. The
basic parameters are the conference Date, Start Time and Time Zone.
The other parameters are:
Duration
 Up to 8 hours
Number of Speakers
 Up to 25 callers may speak
 Includes the Host and Guest Speakers
Number of Listeners
 Maximum of (100 – Number of Speakers)
Description
 Text used to identify the conference
Scheduled Conferencing Parameters
Three access codes are configured per conference. Each code must be 410 digits in length and must be unique.
Host Code
 Code used by the conference Host
to join the call.
Guest Speaker Code
 Code used by a conference guest
who is allowed to speak during the call.
Guest Listener Code
 Code used by a conference guest who
should only listen during the call.
Scheduled Conferencing Parameters
Guest Communication
 Choose whether or not guests may speak
to each other before the host joins
Host leaves?
 Choose what happens if the host leaves
the call
- Allow the conference to continue for the
scheduled duration
- End the conference
- End the conference after 5 minutes
- Place callers on hold until Host returns
- 5 minutes after the Host leaves, place
callers on hold until he/she returns
Creating a Scheduled Conference
Editing a Scheduled Conference
Editing a Scheduled Conference
A Scheduled Conference may be modified or deleted at any time.
1. Log on to the SmartConference web account.
2. Locate the conference to be edited from the list of Scheduled
Conferences.
3. Click the associated Modify or Delete button.
Joining a Scheduled Conference
Joining a Scheduled Conference
To join a Scheduled Conference, take the following steps:
1. Dial the SmartConference number hosting the call up to 10 minutes
before the scheduled Start Time.
2. Enter a valid Host, Guest Speaker or Guest Listener code when
prompted.
A participant is added to a conference as soon as they enter a valid code.
A beep is played to notify other callers that a new participant has joined
the conference.
Host Controls
Host Controls
The participant who joins a Scheduled Conference as the Host has access
to the Host controls.
Touch #0
 Hear the amount of time remaining and the number of
participants on the call
Touch #1
 Increase the conference length by 15 minutes
 May be used multiple times during a conference
Touch #2
 Add another Speaker line
 May be used multiple times, until 16 speakers have joined
End Notification
End Notification
The conference Host is notified when a Scheduled Conference is about to
end. A prompt is played for the Host five minutes before the end time.
The Host may increase the conference duration by using the Host
controls (#1) or by modifying the conference via the web. If the Host
does not increase the duration, the conference is immediately terminated
at the end time.
Always-On Conferencing
Creating an Always-On Conference
Only 4 parameters are set for an Always-On Conference. The
configuration rules are the same as for Scheduled Conferencing.
 Host Code
 Guest Code
 Host Leaves?
 Description
Creating an Always-On Conference
Editing an Always-On Conference
Editing an Always-On Conference
An Always-On Conference may be modified or deleted at any time.
1. Log on to the SmartConference web account.
2. Locate the conference to be edited from the list of Always-On
Conferences.
3. Click the associated Modify or Delete button.
Joining an Always-On Conference
Joining an Always-On Conference
Once created, an Always-On Conference may be initiated at any time.
1. Dial the SmartConference number hosting the call.
2. Enter a valid Host or Guest Code when prompted.
Participants are directed to the correct conference based on the code they
provide.
Joining an Always-On Conference
Always-On Guests may not communicate with each other until the Host
joins the conference. They hear hold music until the Host arrives.
Guests may remain on hold for up to 10 minutes. If the Host does not
join the conference within 10 minutes of the first caller, all callers are
dropped.
Host Controls
Host Controls
A smaller set of Host Controls is available to the Host of an Always-On
Conference.
Touch #0
 Hear the amount of time remaining and the number of
participants on the call
The conference length and number of participants may not be altered for
an Always-On Conference. The system defaults of 4 hours and 25
participants may not be adjusted.
End Notification
End Notification
The conference Host is notified when a Always-On Conference is about
to end. A prompt is played for the Host five minutes before the end time.
It is not possible to extend the duration of an Always-On Conference. If
the call needs to continue, all participants must hang up and dial into the
conference again.
Pricing/Plans
Questions?
Smart800™
Overview
HOW BUSINESSES CAN BENEFIT FROM A SMART800 NUMBER?
 
It is easier and more cost effective than looking for change or using a calling card, when
you have to call the office (or to call home).
 
You can have an Smart800 ring in the East Coast office in the morning and the West
Coast office in the afternoon.
 
Businesses will frequently put a Smart800 number on a fax line, so sales
representatives can place orders from the field, saving money for your company.
 
A Smart800 is a cost effective way for your workers in the field to call in
without using a cell phone or calling card, saving money for your company.
 
You can run different ads on the Internet, newspapers, etc., each with a different 800
number and be able to see which add has the greatest response.
Marketing
Realize the full potential of your marketing efforts.
Use easy to remember 800, 888, 877, and 866
toll-free telephone numbers.
The marketing potential of an organization expands rapidly when using a
vanity toll-free number. Sales increase, customer service improves, and
because of the heightened brand recognition, your customers know who you are
and how to contact you. Marketing efforts can seem almost effortless
or become more focused in new product areas or markets.
·
·
·
·
·
Marketing campaigns are more efficient and effective
Sales increase
Customer service improves
Brand recognition is enhanced
Customer recall of toll-free number heightens Company’s image is
improved.
• Cleaner advertisement appearance:
Multiple addresses and phone numbers clutter ad space.
This allows for focusing on the region served, not on the physical
address of each site.
Your customers can keep their current toll-free number!
If your customer already has a toll-free number with a
different service provider, your customer can easily move
it over to the AccessLine platform and take advantage of
our low rates and excellent service.
New customer base
Non business customers can use a Toll Free Number
Anyone can have an 800 number!!!
College Students: It is more cost effective than the dorm long distance carrier, and your child can
call you from anywhere. Huge cost savings over collect calling!
Family or Personal 800 Number: You can call your spouse and tell them you are running late, or
ask, "Honey, I stopped at the grocery store, do you need anything else?" If you talk for 30 or 60
seconds it will cost only 4.9-10.9 cents. Try finding a pay phone or cell phone that is this
inexpensive. In fact, even at 10.9 CPM, it is less expensive than most normal "outbound calls."
Traveling: When you are on vacation, or just away from your home, you can call your 800 - 888 877 - 866 number to access your answering machine or your voice mail.
Home Based Business: If you are just starting a home based business, it may help you appear
larger and more established than you are.
Calling Card Alternative: It is easier and more cost effective than looking for change or using a
calling card, when you have to call home.
Marketing: You can run different ads on the Internet, each with a different 800 number and see
which add draws the most.
Do my toll free calls have to ring to the
same place all the time?
Call routing can be made based on location, date, time or a blend of all 3.
A prime routing example is when all calls during a lunch break would
be routed directly over to your satellite office for direct customer
assistance rather than just simply forwarding to voice mail.
Traditional Toll free
• 1 Point to Number
• Fee to change Point to
number
AccessLine
Smart800
• 2 point to numbers and 1
“on the fly” location
• Monthly fee (MRC)
•User can change location
via phone or Web
• Higher rate per minute
• No MRC
• No ability to create a
schedule
• Lower rate per minute
•No web access
•Additional products
required/no stand alone
• Weekly schedule
•Customer care available 7
days a week
Smart800
Smart800™
toll free number (800, 888, 877, 866)
terminating to a local phone number
 ONE GUARANTEED LOW FLAT RATE in the continental United States including stateto-state and in state calls.
 YOU CONTROL WHERE THE CALLS GO! Easily change the "Ring to" number to your
existing home, office or cell phone. Do it yourself online!
 NO SETUP FEES with your Smart800 Value or Standard packages. No fine print, no
hidden cost.
 IMMEDIATE ACTIVATION of your Smart800 number.
 CUSTOMER SERVICE 7 DAYS A WEEK! Get access to live help for any service
questions.
 GET THE LOWEST RATE without having to buy additional services. Smart800 works on
all phones, no new equipment needed.
 SWITCH AND SAVE! Already have toll-free service? Switch to Smart800 and keep your
same number.
Smart800
Smart800™ Pricing
Smart800 Web interface
Questions on
the Smart800
product?