Defense Finance and Accounting Service Journey:
Even a great strategy won’t implement itself
Defense Finance and Accounting Service
Mrs. Teresa McKay
Director
May 29, 2014
Integrity - Service - Innovation
Integrity-Service-Innovation
Objectives
Clarity and Connection
Alignment and Planning
Oversight and Reporting
6/12/2014
Integrity-Service-Innovation
2
Why Good Strategies Fail
6/12/2014
Integrity-Service-Innovation
3
About DFAS
We pay the men and women who
defend America
We pay the contractors who support
the Warfighters
We provide financial information to
DoD decision makers
6/12/2014
Integrity-Service-Innovation
4
DFAS Strategic Priorities
Operational Excellence
Audit Readiness
Target Business
Systems Environment
Efficiencies
6/12/2014
Integrity-Service-Innovation
5
How NOT to Do Strategy
Having a plan simply for plan’s sake
Not understanding the environment
Partial commitment
Not having the right people involved
Writing the plan and putting it on the shelf
Unwillingness or inability to change
Having the wrong people in leadership positions
Ignoring marketplace reality, facts, and assumptions
No accountability or follow through
Unrealistic goals
6/12/2014
Integrity-Service-Innovation
Source: Forbes.com
6
Translating Strategy Into Action—Today’s Discussion
Clarity and Connection
Alignment and Planning
Oversight and Reporting
6/12/2014
Integrity-Service-Innovation
7
Clarity and Connection—Introduction
“Clarity and Connection” is about creating a shared
vision and rallying the workforce to ensure
commitment to the organization’s strategic outcomes.
6/12/2014
Integrity-Service-Innovation
8
Clarity and Connection—Learning Activity
• What is your organization’s
vision statement?
• What are your organization’s
strategic priorities?
• How do you get information
about your organization’s
strategy?
6/12/2014
Integrity-Service-Innovation
9
Clarity and Connection—Defining Success
6/12/2014
Integrity-Service-Innovation
10
Clarity and Connection—
Give Employees the Resources They Need
6/12/2014
Integrity-Service-Innovation
11
Clarity and Connection—Build a Strong Culture
6/12/2014
Integrity-Service-Innovation
12
Alignment and Planning—Learning Activity
• What does your team do
to support strategy?
• How would you describe
your individual
contribution to your
agency’s strategy?
6/12/2014
Integrity-Service-Innovation
13
Alignment and Planning—Create a Plan
6/12/2014
Integrity-Service-Innovation
14
Alignment and Planning—Execute Your Strategy
6/12/2014
Integrity-Service-Innovation
15
Oversight and Reporting—Learning Activity
How is success measured?
How do you receive updates
about your organization’s
performance?
However beautiful the strategy, you should occasionally look at the results.
–Winston Churchill
6/12/2014
Integrity-Service-Innovation
16
Oversight and Reporting—Manage Your Strategy
DFAS Strategic Council meetings:
 Monitor progress
 Review Balanced Scorecard results
 Assess Annual Business Plan results
 Approve strategic initiatives portfolio
6/12/2014
Integrity-Service-Innovation
17
Oversight and Reporting—Celebrate Success
6/12/2014
Integrity-Service-Innovation
18
Wrap Up: Strategy Execution Success
Workforce Buy-In and Commitment
Clear Alignment
Accountability
Deliver Results
Robust Dialogue
Celebrate Successes
6/12/2014
Integrity-Service-Innovation
19
Closing
Self-Service technologies are replacing many face-to-face service interactions with
the intention to make service transactions more accurate, convenient and faster.
6/12/2014
Integrity-Service-Innovation
20
Question & Answer
6/12/2014
Integrity-Service-Innovation
21