The CARE CERTIFICATE
in General Practice
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Standards 6 to 10 Activities
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THE CARE CERTIFICATE WORKBOOK - ACTIVITIES
Table of Contents:
Standard 6 – Communication ........................................................................................... 5
Standard 7 – Privacy and Dignity ................................................................................... 18
Standard 8 – Fluids and Nutrition .................................................................................. 29
Standard 9 – Awareness of Mental Health, Dementia and Learning Disability .......... 36
Standard 10 – Safeguarding Adults ............................................................................... 50
THE CARE CERTIFICATE WORKBOOK - ACTIVITIES
Code of Conduct
The Code of Conduct sets the standard of conduct expected of healthcare support workers
and adult social care workers. It outlines the behaviour and attitudes that you should
expect to experience from those workers signed up to the code. It helps them to provide
safe, compassionate care and support. The Code of Conduct is voluntary but it is seen as
a sign of best practice.
 Skills for Health website: “A sign of best practice” 
Code of Conduct for Healthcare Support Workers and Adult Social Care Workers
As a Healthcare Support Worker or an Adult Social Care Worker, you make a valuable and
important contribution to the delivery of high quality healthcare, care and support.
Following the guidance set out in the Code of Conduct will give you the reassurance that
you are providing safe and compassionate care of a high standard, and the confidence to
challenge others who are not. This Code will also tell the public and people who use health
and care services exactly what they should expect from Healthcare Support Workers and
Adult Social Care Workers in England.
As a Healthcare Support Worker in England you must:
1. Be accountable by making sure you can answer for your actions or omissions.
2. Promote and uphold the privacy, dignity, rights, health and wellbeing of people who
use health and care services and their carers at all times.
3. Work in collaboration with your colleagues to ensure the delivery of high quality, safe
and compassionate healthcare, care and support.
4. Communicate in an open, and effective way to promote the health, safety and
wellbeing of people who use health and care services and their carers.
5. Respect a person’s right to confidentiality.
6. Strive to improve the quality of healthcare, care and support through continuing
professional development.
7. Uphold and promote equality, diversity and inclusion.
Click  here  to download the full document (13 pages in pdf format).
THE CARE CERTIFICATE WORKBOOK - ACTIVITIES
Standard 6 – Communication
Activity 6.1a
Click here to download the
Standard 6 work manual
Choose five different
types of communication
and describe how and
when they might be
used:
Type:
Describe: to describe means to
create a picture with words but
not simply writing a list of bullet
points.
How and when it could be used
1.
2.
3.
4.
5.
THE CARE CERTIFICATE WORKBOOK – Standard 6 Activities
Page 5
Activity 6.1b
Use examples from your
own workplace to describe
how
good
and
poor
communication could affect
relationships at work:
Describe: to describe means to
create a picture with words but
not simply writing a list of bullet
points.
1. Examples of good communication affecting a work relationship:
2. Examples of poor communication affecting a work relationship:
THE CARE CERTIFICATE WORKBOOK – Standard 6 Activities
Page 6
Activity 6.1c
Imagine you are talking to an
individual about a new diagnosis
they have just received. During the
conversation, which starts very
relaxed, you notice that the person
starts getting fidgety and avoiding
eye contact.
Their body language changes, they
turn sideways on their chair so they
no longer face you:
1. Why is it important that you notice the changes in the other person’s reactions?
2. Why is it important that you respond to the changes in the other person’s reactions?
THE CARE CERTIFICATE WORKBOOK – Standard 6 Activities
Page 7
Activity 6.2a
Part i)
Use the spider diagram to list
four ways that can help you to
establish
an
individual’s
language needs, wishes and
preferences:
List – this term means to
identify the main points which
can be written as bullet points.
Ways that can help
me to establish
language needs,
wishes & preferences
THE CARE CERTIFICATE WORKBOOK – Standard 6 Activities
Page 8
Activity 6.2a
Part ii)
Describe how each of the
above can help you to
establish
an
individual’s
communication and language
needs,
wishes
and
preferences:
Describe: to describe means to
create a picture with words but
not simply writing a list of bullet
points.
1.
2.
3.
4.
THE CARE CERTIFICATE WORKBOOK – Standard 6 Activities
Page 9
Activity 6.2b
Think
of
the
different
communication needs, wishes
and preferences that individuals
may have. Complete the diagram
below to list at least six different
styles
or
methods
of
communication that could help
you when communicating with
individuals.
List – this term means to
identify the main points which
can be written as bullet points.
An example has been provided
for you:
Touch
Communication
styles and
methods that
help to meet
needs, wishes
and preferences
THE CARE CERTIFICATE WORKBOOK – Standard 6 Activities
Page 10
Activity 6.3a & b
Complete the table below
to make a list of potential
barriers
to
effective
communication
and
describe ways to reduce
the barrier.
An example has
provided for you:
1.
been
Describe: to describe means to
create a picture with words but
not simply writing a list of bullet
points.
Barrier to communication
How it can be reduced
Substance misuse
If an individual’s behaviour is affected because of misuse of
substances, I need to think carefully about how I will use my
communication skills to make sure the individual is
supported. If they are frustrated and angry I will need to use a
calming tone of voice and relaxed body language but
maintain a safe distance.
2.
3.
4.
5.
THE CARE CERTIFICATE WORKBOOK – Standard 6 Activities
Page 11
Activity 6.3c
During any conversation or
discussion, you would like to
know that you have got your
point across to the other
person or people, and that they
know or understand what you
mean.
How could you check to make
sure that the other person
understands what you are
saying?
THE CARE CERTIFICATE WORKBOOK – Standard 6 Activities
Page 12
Activity 6.3d
Think of an individual or group of
individuals in your workplace that
you
might
struggle
to
communicate with. Make sure
you respect confidentiality by not
using their name. Who could
help you with information,
support
or
services
to
communicate more effectively?
How could they help?
The example from my place of work I have chosen is:
I could find information and support or services from:
They could help me to:
THE CARE CERTIFICATE WORKBOOK – Standard 6 Activities
Page 13
Activity 6.4a
In
your
own
words,
describe the meaning of
confidentiality in relation to
your job role. You might
use your contract or job
description to help you:
Describe: to describe means to
create a picture with words but
not simply writing a list of bullet
points.
In my job role as a Health Care Support worker in General Practice, confidentiality means:
THE CARE CERTIFICATE WORKBOOK – Standard 6 Activities
Page 14
Activity 6.4b
Below are scenarios in
which confidentiality must
be respected. List the
action you will take to
ensure confidentiality is not
broken:
Scenario
List – this term means to
identify the main points which
can be written as bullet points.
Action to protect confidentiality
An individual has a blood test. All of
the specimens you collect during a
morning remain in your room until the
end of the session. The blood form
has the name of the patient and his
condition written on the front.
You answer a telephone in reception
and a lady enquires if Mr. Jones, one
of your patients, has attended the
surgery that morning.
One of your colleagues calls you over
to read what the GP has just written
in the notes of a patient. There is no
obvious reason why this colleague
should be reading these notes.
A patient asks you for her
prescription to take to the chemist,
and enquires if there is anything for
her 16 year old daughter at the same
time.
THE CARE CERTIFICATE WORKBOOK – Standard 6 Activities
Page 15
Activity 6.4c
At times you may come across
situations where you need to share
confidential information, even if the
individual doesn’t want you to.
Give three examples of situations
that might happen in your
workplace where information might
need to be passed on to other key
people:
Example 1:
Example 2:
Example 3:
THE CARE CERTIFICATE WORKBOOK – Standard 6 Activities
Page 16
Activity 6.4d
Imagine one of the situations you
have given above happens whilst
you are on duty.
Who could you ask for advice
and
support
about
confidentiality?
How would they be able to help
you?
People I could ask:
They could help me with advice and support because:
THE CARE CERTIFICATE WORKBOOK – Standard 6 Activities
Page 17
Standard 7 – Privacy and Dignity
Activity 7.1a
Click here to download the
Standard 7 work manual
In relation to care
practice, describe what
is meant by the terms
privacy and dignity:
Describe: to describe means to
create a picture with words but
not simply writing a list of bullet
points.
Privacy is...
Dignity is...
THE CARE CERTIFICATE WORKBOOK – Standard 7 Activities
Page 18
Activity 7.1b
As a healthcare support worker in
General Practice you will be providing
care to individuals who have a range
of different needs, wishes and
preferences and in situations which
may be sensitive, personal or
challenging. In the table below
situations are given which may
compromise an individual’s privacy
and dignity.
Describe how you will maintain their
privacy and dignity:
Situations when an individual’s
privacy and dignity could be
compromised
Describe: to describe means to
create a picture with words but
not simply writing a list of bullet
points.
Describe how you would maintain the
individual’s privacy and dignity in this
situation
1. When taking blood from a patient
they will have to expose their arm.
Sometimes this will involve them
having to remove some of their
clothing.
2. A patient attends with a relative
and you have been asked to take
an ECG.
3. One of the GPs has asked you to
act as a chaperone for a lady
undergoing a gynaecological
examination.
4. A patient attends surgery with
their carer. You feel the carer is
taking over the consultation and
not allowing your patient time to
answer for themselves.
5. A patient attends with his wife. His
wife asks if there are any results
back from his recent tests.
THE CARE CERTIFICATE WORKBOOK – Standard 7 Activities
Page 19
Activity 7.2c
It is essential that you do not
disclose anything about an
individual that they wish to be
kept private, unless it is
appropriate to do so.
Explain why this is so
important, you could include
the following in your answer:
Health condition
Explain – to explain something
you will need to provide a clear
account of your understanding
including details like why and
how.
Sexual orientation
Personal history
Social circumstances
THE CARE CERTIFICATE WORKBOOK – Standard 7 Activities
Page 20
Activity 7.3a
There are a number of ways
that you can help individuals
to make informed choices.
Describe three different ways
in the boxes below: an
example has been provided
for you:
1.
Describe: to describe means to
create a picture with words but
not simply writing a list of bullet
points.
Provide as much information
as possible
2.
3.
THE CARE CERTIFICATE WORKBOOK – Standard 7 Activities
Page 21
Activity 7.3b & c
Risk taking, risk assessment
and risk enablement are
three terms that you should
be familiar with as a care
worker.
s
Familiarise
yourself
with
these terms and answer the
two questions below:
1. How can risk assessment be used to support the right of individuals to make their own
decisions?
2. Why must you ensure that your personal views do not influence an individual’s own
choices or decisions?
THE CARE CERTIFICATE WORKBOOK – Standard 7 Activities
Page 22
Activity 7.3d
Part i)
For each of the statements
below, decide whether you
need
to
support
the
individual to question or
challenge
the
decision
(select your option):
Describe: to describe means to
create a picture with words but
not simply writing a list of bullet
points.
Would you support the
individual to question or
challenge the decision?
YES
NO
An individual has been transferred to a new service
or situation without being informed of the change.
An individual has consented to being referred to a
speech therapist for support after a stroke.
An individual’s diet plan has been changed but
they are not sure why.
Part i)
Thinking about the statements above, describe why you would need to support individuals
to question or challenge decisions made about them by others. Include the following in
your answer:
Self-esteem
Confidence
Empower
THE CARE CERTIFICATE WORKBOOK – Standard 7 Activities
Person-centred
care
Page 23
Activity 7.4d
As part of your duty of care, you have
a responsibility to support individuals
to question or challenge the
decisions that are made about them
by others, especially if these
decisions have been made without
their involvement or consent.
For the two examples below, state
how you would support the
individuals to question or challenge
the decision and also describe how
you would report your concerns to a
relevant person:
Describe: to describe means to
create a picture with words but
not simply writing a list of bullet
points.
State how you would
support the individual
to question or challenge the
decision
Describe how you would
report any concerns
you have to the relevant
person (this could include a
senior member of staff,
carer or family member)
Example 1:
An individual tells you that
their medication has been
changed and they are
experiencing side effects;
they think this is because of
another pre-existing
condition.
Example 2:
One of the individuals you
see regularly tells you she
has received an
appointment for a specialist
clinic for people with
diabetes. She doesn’t
believe she has diabetes.
THE CARE CERTIFICATE WORKBOOK – Standard 7 Activities
Page 24
Activity 7.5a,
b&d
Valuing the individuals you
care for and support makes a
very important contribution to
encouraging
active
participation.
Part i) Complete the table below to
show how you can support active
participation for the individual
involved:
A young ex-serviceman is being rehabilitated in hospital after receiving significant
trauma to both legs. He is soon to return home to his wife and children with support of
an occupational therapist to ensure his home is equipped with the correct services to
continue his rehabilitation. Prior to sustaining his injuries, he was engaged in many
social activities and enjoyed sports such as basketball and surfing.
Explain how you
would enable the
individual to make
informed choices
about their lives.
Why is it important to
enable the individual
to develop skills in
self-care?
Why is it important to
enable the individual
to maintain their own
network of friends
within their
community?
THE CARE CERTIFICATE WORKBOOK – Standard 7 Activities
Page 25
Activity 7.5a,
b&d
Part ii)
Describe the importance of
how valuing individuals, such
as the one above, helps to
contribute to and encourage
active participation. You could
use the example to help you
describe your points:
Describe: to describe means to
create a picture with words but
not simply writing a list of bullet
points.
THE CARE CERTIFICATE WORKBOOK – Standard 7 Activities
Page 26
Activity 7.5c
Being
aware
of
local
organisations/groups/charities
etc. can be invaluable for
supporting active participation.
List some of your local
organisations which might be
appropriate for some of the
individuals you see.
List – this term means to
identify the main points which
can be written as bullet points.
Local organisations
who support
active participation
could include...
THE CARE CERTIFICATE WORKBOOK – Standard 7 Activities
Page 27
Activity 7.6b
Self-awareness and reflection is
an essential part of your care
practice and being aware of your
own attitudes and beliefs can help
you to make sure the quality of
your work is not affected
negatively.
Produce a written account to show
how your personal views could
restrict the individual’s ability to
actively participate in their care:
Reflection – reflection is the
process of thinking about your
experiences in a critical way to
explore what you could do
differently, improve on or
remember for next time. A
reflective account could include:
-
What happened?
What went well?
What didn’t go so well?
What could you do to improve:
How will you put this into practice
next time?
THE CARE CERTIFICATE WORKBOOK – Standard 7 Activities
Page 28
Standard 8 – Fluids and Nutrition
Activity 8.1a
Certain groups of people
are more vulnerable to the
effects of eating food that
has been contaminated.
Click here to download the
Standard 8 work manual
Part i)
List 4 of these vulnerable
groups of people.
List – this term means to
identify the main points which
can be written as bullet points.
1.
2.
3.
4.
THE CARE CERTIFICATE WORKBOOK – Standard 8 Activities
Page 29
Activity 8.1a
Part ii)
Thinking about where
you work, describe why
being aware of food
safety and hygiene is so
important.
Describe: to describe means to
create a picture with words but
not simply writing a list of bullet
points.
THE CARE CERTIFICATE WORKBOOK – Standard 8 Activities
Page 30
Activity 8.1b
Part i)
Explain the importance of
good
nutrition
and
hydration in maintaining
health and wellbeing. Make
sure you include the
following in your answer:
Explain – to explain something
you will need to provide a clear
account of your understanding
including details like why and
how.
Carbohydrates
Balance
Fibre
Eatwell Plate
Vitamins
Protein
Bodily Functions
Minerals
THE CARE CERTIFICATE WORKBOOK – Standard 8 Activities
Page 31
Activity 8.1b
Part ii)
What is the recommended daily amount of fluid an individual must consume to support
good hydration?
........... litres
How many 150ml glasses would an individual have to consume to reach the minimum
recommended amount?
.......... glasses
THE CARE CERTIFICATE WORKBOOK – Standard 8 Activities
Page 32
Activity 8.1c
Part i)
Complete the diagram
below to list the signs
and
symptoms
of
malnutrition:
List – this term means to
identify the main points which
can be written as bullet points.
Signs and
symptoms of
malnutrition
.
THE CARE CERTIFICATE WORKBOOK – Standard 8 Activities
Page 33
Activity 8.1c
Part ii)
Complete the diagram
below to list the signs
and
symptoms
of
deyhydration:
List – this term means to
identify the main points which
can be written as bullet points.
Signs and
symptoms of
dehydration
.
THE CARE CERTIFICATE WORKBOOK – Standard 8 Activities
Page 34
Activity 8.1d
As a healthcare support
worker in General Practice
you are required to promote
good nutrition and hydration.
For each of the examples
below explain what action you
would take in the situation
given:
Situation
Explain – to explain something
you will need to provide a clear
account of your understanding
including details like why and
how.
Action you would take
It is very warm and a patient tells you their
fridge has broken down and they are
waiting for a relative to come at the
weekend to fix it.
An elderly patient who attends for a health
check hands you a urine sample that looks
very dark and concentrated.
A patient with dementia attends on a very
warm day wearing lots of layers of clothing.
THE CARE CERTIFICATE WORKBOOK – Standard 8 Activities
Page 35
Standard 9 – Awareness of Mental Health, Dementia and Learning
Disability
Activity 9.1a,
b&c
Click here to download the
Standard 9 work manual
Part i)
The issues that someone may
experience if they have mental
health needs, dementia or
learning disabilities could be
physical,
social
or
psychological and will affect
the individual in different ways.
Explain – to explain something
you will need to provide a clear
account of your understanding
including details like why and
how.
List – this term means to
identify the main points which
can be written as bullet points.
Complete the table below to show your understanding of the needs and experiences of
people with mental health conditions, dementia and learning disabilities:
List how someone may feel if they have one of the following conditions
(this can include physical, social or psychological issues):
Anxiety

Depression

Psychosis

Learning
Disabilities
Dementia


Explain how each condition may influence a person’s individual care needs:
Anxiety

Depression

Psychosis

Learning
Disabilities
Dementia

THE CARE CERTIFICATE WORKBOOK – Standard 9 Activities

Page 36
THE CARE CERTIFICATE WORKBOOK – Standard 9 Activities
Page 37
Activity 9.1a,
b&c
Part ii)
Why is it important to
understand that the causes
and
support
needs
are
different for people with mental
health conditions, dementia
and learning disabilities?
THE CARE CERTIFICATE WORKBOOK – Standard 9 Activities
Page 38
Activity 9.2a
When working with individuals with
mental health conditions, dementia
and/or learning disabilities, your
attitude can have both positive and
negative impacts.
In the boxes below identify one
example of a negative attitude and
the impacts it may have. Then give
an example of how to positively
change and the impacts it could
have on the individual.
Negative attitude:
Impacts:
Positive change:
Impacts:
THE CARE CERTIFICATE WORKBOOK – Standard 9 Activities
Page 39
Activity 9.2b
Fill in the boxes below to
describe what is meant by
the
social
model
of
disability
and
how
it
supports positive attitudes
of workers and personcentred practice:
Describe: to describe means to
create a picture with words but
not simply writing a list of bullet
points.
The social model of disability suggests that...
It supports positive attitudes of workers because...
It supports person-centred practice because...
THE CARE CERTIFICATE WORKBOOK – Standard 9 Activities
Page 40
Activity 9.3a
When supporting an individual with
mental health conditions, dementia
or learning disabilities, changes or
adjustments might need to be made
to a service in order to provide the
best quality of care.
In the table below, a suggested
adaptation has been included for
each condition. Describe what
actions should be taken and why it
would be useful for the condition:
Condition
Actions to be taken
Psychosis
Additional training for
workers
Depression/
Mood Disorder
Access to information such
as helplines
Anxiety
Emotional support provided
by workers
Dementia
Access to support groups
Learning
Disability
An occupational therapy
assessment
Describe: to describe means to
create a picture with words but
not simply writing a list of bullet
points.
What is it and why it would be
useful
THE CARE CERTIFICATE WORKBOOK – Standard 9 Activities
Page 41
Activity 9.3b
Reporting: using your own
organisation’s
agreed
procedure (where possible)
describe how to report concerns
associated with any unmet
needs which may arise from
mental
health
conditions,
dementia or learning disability
through agreed ways of working:
Describe: to describe means to
create a picture with words but
not simply writing a list of bullet
points.
THE CARE CERTIFICATE WORKBOOK – Standard 9 Activities
Page 42
Activity 9.4a
Explain – to explain something
you will need to provide a clear
account of your understanding
including details like why and
how.
An early detection of mental
health conditions, dementia or
learning
disabilities
can
support an individual to
maximise their quality of life.
List – this term means to
identify the main points which
can be written as bullet points.
Complete the spider diagram
below to list and explain the
benefits of early detection:
Benefits of early
detection
THE CARE CERTIFICATE WORKBOOK – Standard 9 Activities
Page 43
Activity 9.4b
Care and support might need
to be adjusted when mental
health conditions, dementia or
learning
disabilities
are
identified.
For each of the examples
below, state how and why
care and support might need
to be adjusted:
Adjustment
Activity Examples
How
Why
Mental health – anxiety
Rashid suffers from an
anxiety disorder. His
symptoms get worse if he
has to wait for any length of
time in a surgery waiting
room.
Dementia
Paul is due to attend
surgery every month but
has difficulty remembering
his appointments.
Learning disability
Eliza is living with Down’s
Syndrome and is finding it
difficult to communicate
verbally with you regarding
her reason for attending the
surgery.
THE CARE CERTIFICATE WORKBOOK – Standard 9 Activities
Page 44
Activity 9.5a & b
There are a number of pieces of legislation and policies
that have been developed to promote the human rights,
inclusion, equal life chances and citizenship of
individuals with mental health conditions, dementia or
learning disabilities.
Complete the table below that identifies four examples of
legislation and policies, along with their main
requirements and how these can influence the day-today experiences of individuals with mental health
conditions, dementia or learning disabilities and their
families. Examples have been started for you to
complete.
Legislation & Policies
Requirements
The Human Rights Act
1998
The act sets a number of basic
human rights that all people
should have including the right to
life, the right to freedom from
torture and degrading treatment,
and the right to respect for
private and family life.
Mental Capacity Act 2005
This act...
Influence to individual’s
daily experience
This act ensures that those who
hold personal information such
as organisations and public
bodies, keep it confidential,
accurate and only as long as
necessary.
This act helps to improve
individuals’ independence and
wellbeing, allowing individuals
access to the care they need
before they develop into more
serious needs and access to
information to make informed
decisions.
THE CARE CERTIFICATE WORKBOOK – Standard 9 Activities
Page 45
Activity 9.6a
In your own words
explain what is meant
by the term ‘capacity’:
Explain – to explain something
you will need to provide a clear
account of your understanding
including details like why and
how.
THE CARE CERTIFICATE WORKBOOK – Standard 9 Activities
Page 46
Activity 9.6b
At times you might be working
with individuals where you are
unsure whether they fully
understand the choices they
have or what type of support and
care they need. It is important to
assume that someone has
capacity to make decisions
unless there is evidence that
they do not.
Explain why this is so important:
Explain – to explain something
you will need to provide a clear
account of your understanding
including details like why and
how.
THE CARE CERTIFICATE WORKBOOK – Standard 9 Activities
Page 47
Activity 9.6c
You will come across the term
‘consent’
and
‘informed
consent’ on a daily basis when
working in health and social
care.
Answer the questions below to
show your understanding of
consent.
1a.
What is meant by the term
consent’?
2.
Write two examples to show how consent may change depending on the decision
that is being made:
(i)
1b. What is meant by the term
‘informed consent’?
(ii)
THE CARE CERTIFICATE WORKBOOK – Standard 9 Activities
Page 48
Activity 9.6d
Complete the boxes below
to describe where an
assessment of capacity
might need to be carried
out and describe the
meaning and significance
of ‘advance statements’
regarding future care:
Describe: to describe means to
create a picture with words but
not simply writing a list of bullet
points.
An assessment of capacity might need to be carried out where...
Advanced statements are very important and significant for future care because...
THE CARE CERTIFICATE WORKBOOK – Standard 9 Activities
Page 49
Standard 10 – Safeguarding Adults
Activity 10.1a
&b
Click here to download the
Standard 10 work manual
Complete the boxes below
to
explain
the
term
‘safeguarding adults’ and
also to explain your own
role and responsibilities in
safeguarding adults:
Safeguarding adults means...
Explain – to explain something
you will need to provide a clear
account of your understanding
including details like why and
how.
My own roles and responsibilities are...
THE CARE CERTIFICATE WORKBOOK – Standard 10 Activities
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Activity 10.1c
&g
Complete
the
table
below to make a list of
the seven main types of
abuse
and
their
indicators (signs):
Type of abuse
List – this term means to
identify the main points which
can be written as bullet points.
Possible indicators
1.
2.
3.
4.
5.
6.
7.
THE CARE CERTIFICATE WORKBOOK – Standard 10 Activities
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Activity 10.1d
Read the practice policy
on safeguarding adults
and
answer
the
questions below.
1.
The surgery safeguarding policy is kept...
2.
The named clinician in the practice with responsibility for overseeing the
safeguarding adult’s policy is...
3.
The named clinician at the CCG whom I can also go to for any queries
relating to safeguarding adults is...
THE CARE CERTIFICATE WORKBOOK – Standard 10 Activities
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Activity 10.1e & h
Part i)
Some
people
are
more
vulnerable to harm and abuse
than others. Why might an
individual who requires care and
support be more vulnerable to
abuse than others?
THE CARE CERTIFICATE WORKBOOK – Standard 10 Activities
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Activity 10.1e & h
Part ii)
For each of the examples below,
describe why it may increase
the likelihood of the individual
experiencing harm or abuse:
Describe: to describe means to
create a picture with words but
not simply writing a list of bullet
points.
Why might this increase the likelihood of the
individual experiencing harm or abuse?
Being cared for in their own
home
Being in residential or
institutional care
Experiencing a mental
health issue
Experiencing difficulties
with communication
THE CARE CERTIFICATE WORKBOOK – Standard 10 Activities
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Activity 10.1f
Complete the boxes below
to describe what is meant
by ‘restrictive practice’ and
when it may be used:
Restrictive practice means...
Describe: to describe means to
create a picture with words but
not simply writing a list of bullet
points.
It may be used when...
THE CARE CERTIFICATE WORKBOOK – Standard 10 Activities
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Activity 10.1i
Complete
the
diagram
below to list factors that
have featured in cases of
adult abuse and neglect.
An example has
provided for you:
List – this term means to
identify the main points which
can be written as bullet points.
been
A failure to identify signs of abuse
Factors that have
featured in cases
of adult abuse
and neglect
THE CARE CERTIFICATE WORKBOOK – Standard 10 Activities
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Activity 10.1k
As you have only just started your
new job you might be unsure as to
what
your
exact
role
and
responsibilities are in relation to
safeguarding adults.
Describe where you could
information and advice on your
and responsibilities in preventing
protecting individuals from harm
abuse:
get
role
and
and
Describe: to describe means to
create a picture with words but
not simply writing a list of bullet
points.
Source 1:
Source 2:
Source 3:
Source 4:
Type of information:
Type of information:
Type of information:
Type of information:
THE CARE CERTIFICATE WORKBOOK – Standard 10 Activities
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Activity 10.2a
Care environments can either
promote or undermine people’s
dignity and rights. Provide an
example of how a care
environment can promote an
individual’s dignity and rights and
an example of how a care
environment can undermine an
individual’s dignity and rights:
A care environment that
promotes an individual’s
dignity and rights...
A care environment that
undermines an individual’s
dignity and rights...
THE CARE CERTIFICATE WORKBOOK – Standard 10 Activities
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Activity 10.2b
Explain – to explain something
you will need to provide a clear
account of your understanding
including details like why and
how.
You can help to keep
individuals safe by:



Working with person-centred values
Encouraging active participation, and
Promoting choice and rights
Explain how to apply the above principles to help individuals to keep themselves safe:
Person-centred values
Active participation
Choice and rights
THE CARE CERTIFICATE WORKBOOK – Standard 10 Activities
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Activity 10.2d
Find out the local arrangements
for the implementation of Multiagency Safeguarding Adults
policies and procedures and
explain how they link to your
workplace
policies
and
procedures for safeguarding
adults:
Explain – to explain something
you will need to provide a clear
account of your understanding
including details like why and
how.
THE CARE CERTIFICATE WORKBOOK – Standard 10 Activities
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Activity 10.2e
Fill in the box below to list
the ways in which the
likelihood of abuse can be
reduced by managing risk
and focusing on prevention:
List – this term means to
identify the main points which
can be written as bullet points.
Managing risk and focusing on prevention could reduce the likelihood of abuse in
the following ways...
THE CARE CERTIFICATE WORKBOOK – Standard 10 Activities
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Activity 10.2f
It is very important that complaints
are dealt with as quickly as possible
and the procedures are easily
available
to
individuals,
for
example; available in Braille or
alternative languages or formats.
How can a clear complaints
procedure reduce the likelihood of
abuse?
THE CARE CERTIFICATE WORKBOOK – Standard 10 Activities
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Activity 10.3a
A patient who is supported by
carers has come to see you and
appears withdrawn. When you
prepare to take a blood sample,
you notice numerous bruises on
his upper arm.
Explain what actions you will
take.
Explain – to explain something
you will need to provide a clear
account of your understanding
including details like why and
how.
THE CARE CERTIFICATE WORKBOOK – Standard 10 Activities
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Activity 10.4a
Complete the diagram to
list relevant legislation
as well as local and
national policies and
procedures which relate
to safeguarding adults.
List – this term means to
identify the main points which
can be written as bullet points.
Relevant
legislation,
policies &
procedures
THE CARE CERTIFICATE WORKBOOK – Standard 10 Activities
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Activity 10.4b
When safeguarding adults
it is essential to share
information with relevant
teams. Explain why it is
important
to
share
information with relevant
key people and agencies:
Explain – to explain something
you will need to provide a clear
account of your understanding
including details like why and
how.
THE CARE CERTIFICATE WORKBOOK – Standard 10 Activities
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Activity 10.4c
It is your duty of care to report
any suspicions or concerns you
might have that an adult is being
abused. What could you do if
your concerns were not taken
seriously or not passed on to
other agencies?
Describe two options:
Describe: to describe means to
create a picture with words but
not simply writing a list of bullet
points.
1.
2.
THE CARE CERTIFICATE WORKBOOK – Standard 10 Activities
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