Her Majesty’s Courts and Tribunals Service
Directorate: Property Directorate
Location: Flexible but there will need for weekly travel to 102 Petty France, London. SW1H 9AJ
Job Title: Head of Performance & Programming
Pay Span or equivalent: Band A
Background
Her Majesty’s Court and Tribunals Service is an agency of the MoJ and provides the supporting administration
for the judiciary across England and Wales. It delivers services to the public directly in court and tribunal
buildings, remotely via business centres and some limited services via the internet.
There are high expectations of all staff regardless of the job they do and good performance is expected from
everybody. The organisation is continuously adopting new or better ways of working to ensure that it focuses
on just that which is essential.
HMCTS has a once in a generation opportunity to transform the entire Courts and Tribunals Service through
the HMCTS Reform Programme, enhancing the provision of a world-class justice system, in a manner that
provides an improved user experience at reduced cost to the taxpayer. This will contribute to consolidating the
UK’s position at the forefront of an increasingly competitive international legal market as well as ensuring
access to justice for all.
The programme includes modernising the court estate, updating and replacing its technology, speeding up
and streamlining working practices, refurbishing buildings to reduce maintenance costs and provide much
improved services for service users, especially vulnerable witnesses and victims. Effective staff engagement at
this time of such significant change will be critical to success; maintaining a positive and lasting connection
between HMCTS management and its staff.
An effective courts and tribunals service is fundamental to our democracy, underpinning the rule of law. This is
an opportunity to work in a role that will support and enable a major transformation programme, designed not
just to give our courts and tribunals a sustainable and affordable future, but improve how we deliver justice.
Overview
HMCTS is a continually changing organisation. Strong leadership is a critical element in this being successful.
As a leader and manager within HMCTS the jobholder must provide clear direction and focus and visibly
championing the changes which deliver greater efficiencies. HMCTS Senior Management Team expects all
leaders to operate in a culture of openness and honesty, demonstrating a commitment to change through
involvement and empowerment, and by delivering results.
The key purpose of the role:
The Property Directorate is a new directorate within HMCTS with a mission to ensure the provision of all
property services necessary to enable the delivery of HMCTS objectives. Property is core to HMCTS, providing
the facilities through which we can fulfil our obligations – and aspirations. Working closely with the HMCTS
Reform Programme we are embarking on a transformation of our property to make our facilities not only fit for
purpose but enablers of our vision for the future.
The job holder will be responsible for setting up a new purpose built and designed Performance &
Programming function within the new HMCTS Property Directorate. This covers the collation of data relating to
the performance of HMCTS, actual date and performance targets and the programming of all activity within the
Directorate and external programme inputs. You will be responsible for raising the profile of the new Property
Programming and data function by collaborative working with partners and stakeholders. Partnership working
across a complex delivery and stakeholder environment, will be required and you will need to establish,
maintain and own key internal, external and cross justice sector relationships. You will work closely with
HMCTS & MoJ analytical services, HMCTS Finance and Operations to understand and develop the data
requirements of the business. You will provide high quality data to senior civil servants and ministers, advising
on proposals to meet HMCTS’ objectives. You will work flexibly across the directorate to provide input into key
areas of work. The job holder will have experience of creating and managing a similar function will be highly
numerate and with programme management experience.
Key interactions will be with:
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HMCTS Property SMT
HMCTS Reform Programme
HMCTS HQ and Regional colleagues
HMCTS & MoJ Analytical Services
HMCTS & MoJ Finance
Other Government departments
Key responsibilities:
Setting up the
Property
Programme Data
function
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External and
Internal relations
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Lead development of the performance programme & data function in the
newly developed Property Directorate.
Represent HMCTS both internally and externally in areas of Property
Performance programming and data
Provide court and tribunal Property data advice and guidance to HMCTS
HQ, HMCTS Reform
Stand by, promote or defend the Property Directorate’s actions and
decisions where needed providing data based evidence for decisions.
To work with other directorates within HMCTS and other government
departments to understand best practice within government and to use
this for the establishment of the Performance & Programming Data
function.
Consolidating numerous programmes into one directorate-wide master
programme.
Lead and own collaborative relationships across HMCTS and Ministry of
Justice to make sure that HMCTS property data is accurate, retrievable
and an enabler of our vision for the future
Lead the working relationships with HMCTS Analytical services ensuring
that Service Level Agreements governing the performance of staff and
services deliver to the agreed standards for the Property Directorate.
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Management of
data
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Team leadership
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Accountability
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Be visible to staff and internal stakeholders and regularly undertake
activities to engage and build trust with people involved in priority areas
Give clarity and clear explanations on Property data, giving clear sense
of leadership, direction and purpose to the data function.
Confidently engage with internal stakeholders and colleagues at all
levels to generate commitment to goals
To lead reviews of all property Performance, Programming and data
within the Property Directorate and recommend how best the function
should operate going forward.
To capture all management information in the Property Directorate and
recommend how best this data is stored and retrieved going forward.
To work with other directorates within HMCTS and other government
departments to understand best practice for governance and reporting
and to implement this.
To work with Finance business partners within HMCTS to create
appropriate financial reporting mechanisms that meet the requirements
of the Property, Finance and Ops directorates within HMCTS and the
corporate finance function within the MoJ.
Lead, coach and mentor members of own team and wider Property
colleagues and develop capabilities in line with business needs
Responsible for the line management of a small team that may be
geographically dispersed.
Lead by example, role modelling ethics, integrity, impartiality and the
elimination of bias by building diverse teams and promoting a working
environment that supports the Civil Service values and code
Reporting to the Property Director for HMCTS
Other duties
The post holder is required to work in a flexible way and undertake any other duties reasonably requested by
line management which are commensurate with the grade and level of responsibility of this post.
Key Civil Service Competencies
You will be required to provide evidence of the following key competencies at Level 4.
Seeing the Big
Picture
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Identify implications of Departmental and political priorities and
strategy on own area to ensure plans and activities reflect these
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Ensures relevant issues relating to their activity/policy area are
effectively fed into strategy and big picture considerations
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Bring together views and perspectives of stakeholders to gain a
wider picture of the landscape surrounding activities and policies
Changing and
Improving
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Spot warning signs of things going wrong and provide a decisive
response to significant delivery challenges
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Provide constructive challenge to senior management on change
proposals which will affect own business area
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Effectively capture, utilise and share customer insight and views
from a diverse range of stakeholders to ensure better policy and
delivery
Leading and
communicating
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Be visible to staff and stakeholders and regularly undertake activities
to engage and build trust with people involved in area of work
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Confidently engage with stakeholders and colleagues at all levels to
generate commitment to goals
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Lead by example, role modelling ethics, integrity, impartiality and the
elimination of bias by building diverse teams and promoting a
working environment that supports the Civil Service values and code
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Be open and inviting of the views of others and respond despite
pressure to ignore, revert or concede
Collaborating and
Partnering
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Actively build and maintain a network of colleagues and contacts to
achieve progress on objectives and shared interests
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Actively involve partners to deliver a business outcome through
collaboration that achieves better results for citizens
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Encourage contributions and involvement from a broad and diverse
range of staff by being visible and accessible.
Delivering at
Pace
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Get the best out of people by giving enthusiastic and encouraging
messages about priorities, objectives and expectations
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Maintain effective performance in difficult and challenging
circumstances, encouraging others to do the same
Making Effective
Decisions
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Act as a role model in supporting and energising teams to build
confidence in their ability to deliver outcomes
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Weigh up data from various sources, recognising when to bring in
experts/researchers to add to available information
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Analyse and evaluate pros and cons and identify risks in order to
make decisions that take account of the wider context, including
diversity and sustainability
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Draw together and present reasonable conclusions from a wide
range of incomplete and complex evidence and data – able to act or
decide even when details are not clear.
Flexible working options
HMCTS offers a flexible working system in many of its offices.
Job Sharing and Reduced Hours
All applications for job sharing or reduced hours will be treated fairly and on a case by case basis in
accordance with the MoJ’s flexible working policy and equality policy.
Excess Fares and Relocation Allowances
This job is not eligible for relocation allowances but excess fares may be considered in accordance with MoJ’s
excess fares allowance policy.
HMCTS offers a range of benefits
Annual Leave
Generous allowances for paid holiday starting at 25 days per year, and rising as your service increases. There
is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time
off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a prorata basis.
Pension
The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits
you best.
Training
HMCTS is committed to staff development and offers an extensive range of training and development
opportunities.
Support
 A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
 Access to flexible benefits such as salary sacrifice arrangements for childcare vouchers, and voluntary
benefits such as retail vouchers and discounts on a range of goods and services.
 Paid paternity, adoption and maternity leave.
 Free annual sight tests for employees who use computer screens.