Job and Person Specification
Title of Role:
Project and Policy Officer
Remuneration Level:
ASO5
Business Unit:
Independent Gambling
Authority
Type of Appointment:
Term
Division:
Rights, Protection and Policy
Position Number:
P00188
Job and Person Specification Approval
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DELEGATE
Primary Purpose
The primary purpose of the Project and Policy Officer is to support the regulatory and responsible
gambling operations of the Independent Gambling Authority, including its relationship with the Liquor
and Gambling Commissioner (Consumer and Business Services), its research program and its direct
regulatory activities.
Reporting Relationships
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The Project and Policy Officer reports to the Assistant Director, Independent Gambling
Authority (IGA).
Key Relationships/Interactions
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The Director, IGA
General Manager Operations, IGA
The Assistant Director, IGA
Staff within the IGA
Gambling providers
State Government and Local Government employees
External stakeholders and their representatives
General public
Key Challenges
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Accuracy and attention to detail – often under pressure
Managing competing work demands
Dealing with patrons and conducting face-to-face and telephone interactions.
Special Employment Conditions (if relevant)
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Some out of hours work may be required to meet the needs of the role.
Involvement with regulated gambling providers—as a customer, as an employee or as an
owner—presents an unacceptable conflict of interest and is not allowed.
Satisfactory probity clearance (suitability to be approved as a casino employee), including a
police security check, is required.
AGD Conditions
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Participation in bi-annual performance review and development;
Actively participate in all mandatory training requirements;
Abide by the standards in the Code of Ethics for the South Australian Public Sector (the Code),
relevant legislation and AGD policies and procedures; and
Employment is dependent upon a National Police Certificate clearance that the AGD finds
satisfactory.
Flexible Working Arrangement Options
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Flexitime arrangements are available in this role.
Responsibilities
This Job and Person Specification provides an indication of the type of duties you will be engaged to
perform. You may be lawfully directed to perform any duties that a person with your qualifications,
skills and abilities would reasonably be expected to perform. The Project and Policy Officer is
responsible for:
Key Responsibilities
Coordinate and
Undertake Policy and
Research
Supervision and
Compliance
Support Board and
Committees
Specified Duties
Performance Indicator/Measurement
 Provide advice in relation to
policy development and
implementation.
 Provide advice in relation to,
and manage, research relating
to the IGA’s program of
research and regulatory
functions (in particular:
mandatory codes of practice,
recognised training,
recognised systems, and the
social effect inquiry process
and principles.
 Research procurement and
contract management.
 Coordinate and undertake
stakeholder consultation and
implementation process for
changes to regulatory
instruments.
 Liaise with the relevant
Committee(s).
 The on-going development
and implementation of
systems of regulatory
supervision for gambling,
including the scrutiny of the
responsibilities of the Liquor
and Gambling Commissioner
and CBS.
 Prepare papers for the board
and committees of the
Authority, identifying the
relevant matter for decision,
providing background
information, analysing issues
and providing a draft
recommendation.
 Advice makes an acceptable
contribution to the process.
 Proposals for research are fit for
submission to the
board/committee, commissioned
research is delivered to
expectations.
 Satisfactory completion of
processes.
 Stakeholder consultation accords
with design, and exceptions are
managed in the running.
 Members are adequately
informed.
 Processes are sound and
relevant, and meet the
expectations of the IGA board.
 Papers are fit for submission to
the board or committee.
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Key Responsibilities
Support Board and
Committees (continued)
Barring
Contribute to Culture
Specified Duties
Performance Indicator/Measurement
 Attend meetings/hearings and
answer members’ queries.
 Prepare decision papers for
delegates; identify, provide
relevant background
information, meet with
delegates and answer
delegate(s) queries;
 Act as executive officer to one
or more committees of the
Authority.
 Assist with annual reporting
 Manage miscellaneous and
ad hoc processes.
 Participate in group decision
making discussions regarding
Authority activities.
 Assist the process for barring
under Part 4 of the
Independent Gambling
Authority Act 1995, including
making follow-up calls for the
review process
 Receive requests for barring,
including conducting
interviews and making
recommendations for action.
 Actively participate and
contribute to responsible and
safe work practices;
 Embrace diversity and cultural
differences in the workplace.
 Members’ queries are adequately
addressed.
 Delegates are able to make
determination without revision of
the papers.
 Accurate minutes taken and
actions appropriately followed-up.
 Work completed as per task.
 Work completed as per task.
 Constructive engagement.
 A satisfactory outcome for the
barred person.
 A reasonable outcome for the
barred person.
 Work practices are safe and WHS
legislation, policies and
procedures are adhered;
 Respectful behaviour observed
when faced with
diversity/differences in opinion.
Technical Expertise
Qualifications, Skills, Knowledge and Experience relevant to the role
Technical
Expertise
(Essential)
Technical
Expertise
(Desirable)
 Proven experience in policy advisory and development, including implementation.
 Proven analytical and research skills, including an ability to think creatively and in
an applied manner.
 Demonstrated ability to exercise initiative and possess sound judgement.
 Proven ability to communicate effectively both orally and in writing, including a
demonstrated ability to present/facilitate/interview.
 Proven ability to remain flexible in an environment of competing priorities and
work pressures.
 Sound understanding of the models for regulation of gambling products in South
Australia and other Australasian jurisdictions.
 Ability to work independently or with minimal supervision.
 Experience in dealing with licensees and their peak body representatives in a
regulatory environment.
 Experience in the preparation of reports and submissions.
 A knowledge of and/or experience working with boards and committees.
 Some understanding of gaming and wagering.
 Advanced word processing and document production skills.
 Experience in a regulatory environment.
 Experience in the racing, gaming, lotteries or casino industries.
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Behavioural Capabilities
The AGD Performance Matrix describes the behaviours expected of AGD employees across various
levels in the Department.
Descriptors below detail the behavioural capabilities required for performance in the Project and
Policy Officer. KEY behaviours for this role are listed with the critical behaviours highlighted in bold.
This broader group of behaviours are applicable to your ongoing success in the role.
Strategic Focus
Results
Orientation
Service
Delivery
Excellence
Strategic
Shapes Strategic
Thinking and Change
Achieves
Organisational
Results
Drives Business
Excellence
Tactical
Promotes Strategic
Thinking and Change
Achieves
Team Results
Operational
Supports Strategic
Direction
Achieves and
Monitors
Own Results
Foundational
Understands the
Strategic Direction
Achieves
Individual
Results
Delivers
Business
Excellence
Supports
Service
Delivery
Excellence
Contributes to
Service
Delivery
Excellence
Relationship
Management
Forges
Relationships and
Engages Others
Establish
Relationships and
Engages Others
Professional
Approach and
Drive
Exemplifies Personal
Drive and
Professionalism
Models Personal Drive
and Professionalism
Fosters Working
Relationships
Supports Personal
Drive and
Professionalism
Maintains Working
Relationships
Demonstrates
Personal Drive and
Professionalism
Element
Behaviours
Supports
Strategic
Direction
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Achieves and
Monitors Own
Results
Supports Service
Delivery
Excellence
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Establish
Relationships and
Engages Others
Supports
Personal Drive
and
Professionalism
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Supports strategic direction and plans
Communicates plans in practical terms to others
Identifies and manages risk as appropriate and escalates as necessary
Is sensitive to political drivers influencing priorities and decisions
Actively participates in business planning
Contributes to the drive for change and innovation
Adapts quickly to changing and emerging priorities
Sets and communicates clear expectations around quality of work and timeframes
Monitors progress towards achieving outcomes
Takes responsibility for the delivery of quality and timely results
Critically evaluates issues and ensures solutions are practical and achievable
Prioritises workload effectively and negotiates deadlines where appropriate
Measures performance and acts on opportunities for continuous improvement
Identifies and raises awareness of trends, potential problems and opportunities
Uses capability and expertise of the workgroup to achieve outcomes
Identifies and delivers high quality internal and external customer service
Utilises available internal and external resources for optimal outcomes.
Contributes to a culture of financial responsibility, accountability and awareness
Translates performance requirements into achievable outcomes.
Effectively manages their own performance, managing(or influencing) the wider team
performance
Provides clear, honest and timely feedback to others including recognising high
performance and addressing non-performance where relevant to their role.
Represents the agency and public sector effectively in public and government forums
Effectively identifies, manages and resolves conflict
Maintains awareness of the political context and acts accordingly
Develops effective working relationships and internal and external networks
Appropriately identifies and collaborates with relevant stakeholders
Shares information and knowledge
Tailors approach and communication style to suit the situation and audience
Identifies opportunities to negotiate for improved outcomes
Actively listens and communicates in a clear and concise manner
Promotes a culture of respect and high ethical standards
Supports diversity and uses this to enhance outcomes
Maintains professionalism and confidentiality when dealing with sensitive issues
Constructively expresses own views and respects the views of others
Is aware of risks and makes decisions accordingly
Remains positive and recovers quickly from setbacks
Adapts effectively to change
Looks for opportunities to engage in development activities
Seeks feedback and reviews own performance
Ensures a focus on wellbeing for self and others and raises concerns where
necessary
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Acknowledged by
occupant
(Print name)
(Signature)
Acknowledged by line
manager
(Print name)
(Signature & title)
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