User Guide
/ Custom Fares – Release 4.0 /
Document Version 7.0
© 2006 Galileo International. All Rights Reserved.
Galileo and the Globe Device are registered trademarks of Galileo International in the United States
and other countries. Other trademarks used are trademarks of the respective third party owners.
For additional copies of this User Guide please contact your Galileo account executive, or download
from TDSNet
Galileo Number GN 769/6.0
Contents
Contents ............................................................................................... 3
Introduction ...................................................................................................................................... 4
Accessing Custom Fares................................................................................................................... 5
Defining User Preferences ......................................................................................................... 6
Searching for Availability .............................................................................................................. 11
Searching for Private Fares ...................................................................................................... 14
Interpreting the Results Screen (Price View) ........................................................................... 15
Selecting a Published Fare from the Price View...................................................................... 19
Selecting a Web Fare from the Price View .............................................................................. 20
Interpreting the Results Screen (Time View) .......................................................................... 22
Selecting a Published, Private or Web Fare from the Time View ........................................... 23
Booking a Published or Private Fare .............................................................................................. 28
Viewing the Booking File in the Galileo System .................................................................... 31
Booking a Web Fare ....................................................................................................................... 32
Working with Open Booking Files................................................................................................. 43
Displaying Web Booking Reports .................................................................................................. 46
Working with Custom Fares Admin............................................................................................... 49
Adding New Web Fare Carriers to the Custom Fares Admin Tool ......................................... 50
Editing a Web Fare Carrier Grouping Detail ........................................................................... 53
Removing the Grouping........................................................................................................... 53
Frequently Asked Questions........................................................................................................... 55
Frequently Asked Questions........................................................................................................... 55
Web Fare Open Segment Specification .......................................................................................... 58
Custom Fares DI Remark Specification................................................................................... 59
DI Entry Formats in Custom Fares Release 4 .......................................................................... 60
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Introduction
Custom Fares is available on Viewpoint 3.0 and Galileo Desktop 1.01
versions. It allows you to simultaneously search for availability from
specified carriers' web fares and from published and private fares in the
Galileo system. Results are displayed on one screen, and Custom Fares
also enables you to book each type of fare.
You may access Custom Fares via a link in Custom Viewpoint, and fares
are presented in an easy to understand format. Searching for fares is
straightforward and less time consuming.
This User Guide explains how to:

Access Custom Fares

Search for Availability, sorted by Price or Time

Book a Fare

Work with open Booking Files

Display Web Booking Reports

Work with Custom Fares Admin
Custom Fares is fully compatible with Custom Check and Galileo Fee
Manager.
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Accessing Custom Fares
Take the following steps to access Custom Fares.
1. Launch Viewpoint, and sign on to the Galileo system.
2. Click View on the menu bar, and select Custom Viewpoint.
Screen display:
Note: The Custom Viewpoint screen depicted above uses EMEA library
scripts version 1.2.
3. Select the Custom Fares link to display the Custom Fares search
screen.
Screen response:
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Defining User Preferences
You may set up defaults before working with Custom Fares. Once
configured, they remain the defined settings until changed.
Three tabs are available from this screen, and preferences may be
defined on each.

Search

Results Display

Web Fares
Points to note:

The Reset to Defaults button returns your defined user
preferences to the install defaults.

Defaults are stored in your workstation cookies.
Search tab
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You may specify default preferences for the following items.
Item:
Explanation:
Default Dep Airport/City
Departure airport/city
Default Arr Airport/City
Arrival airport/city
Display Private Fare
Options
You may set private fare display options
for your pseudo city code, specifying an
account code and contract code if
applicable, to be used at search time.
Always check this box if you wish search
results to include private fares.
Show Fares to be checked
by default
Check the appropriate boxes to include
the following fare types in the search:

Published - Galileo 360° Fares

Web - Web fares from specified
internet sites

Private - Galileo agency private
fares and airline private fares
Note: The Display Private Fare Options
box and this box must be checked in
order to display private fares.
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Results Display tab
Display info icons where available
You may choose whether or not to display the information icon in the
Flight Match Results screen. The information icon displays the following
information:

Airline name

Airport names

Distance from city centre to airport
Display results by
Check the appropriate radio button to set the default to display results
ordered by price or by time.
Note: You may subsequently toggle between both displays on the Flight
Match Results screen.
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Web Fares tab
The Web Fares tab allows you to specify your web fares preferences.
Screen display:
Continued on next page
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You may specify default preferences for the following items.
Item:
Explanation:
Display Alternative Dates
in Search Results
Check this box to display flights on one
day either side of the requested dates for
both outbound and inbound journeys.
Uncheck this box to return web fares for
only the specified date.
Note: For some carriers and routes
where flights are daily, the amount of
data returned may increase threefold if
alternative dates are requested. This may
result in increased response times for
these searches.
Display Alternative Airports
in Search Results
When searching using an airport code
(such as CDG, Charles de Gaulle), web
carriers may return flights from alternative
airports (ORY, Paris) - check this box to
display these alternative airports for web
fares, or uncheck the box to return web
fares for only the specified airport.
Note: This option does not apply to
searching using a city code, or airport
that is also a city (such as GLA,
Glasgow). In these cases flights may be
returned from alternative airports whether
the box is checked or not (EDI,
Edinburgh, PIK Prestwick International),
as they are all linked to the city of
Glasgow.
Use Defaults for Web Fare
Booking
Enter the default name and address
details for web fare bookings.
Note: Details may be entered in upper
and lower case and ' @ - characters may
be used if required.
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Searching for Availability
Specify flight information on the Search screen. You must include:

From/to cities

Out and return dates

Number of passengers

Check the option for the appropriate fares search
One way fares
Enter the outbound date in the Out box and OW in the Return box for one
way fares.
Preferred airline
Specify the code of the preferred airline when you wish to search for
Galileo published and private fares or web carrier fares.
Galileo published and private fares
The preferred airline is displayed first on the Flight Match Results screen
and sorted by price. It does not exclude results from other airlines, which
are displayed following those of the preferred airline.
Web carrier fares
When you specify a preferred airline when searching for web carrier
fares, Custom Fares will search for availability only from the specified
airline. All other web carrier fares and Galileo published and private fares
are automatically excluded.
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Searching for Children and Infants
You are able to specify child and infant fares when making a search.
When you specify a child or infant, the Search screen will expand and
prompt you to enter the age of the child and infant. Refer to the
following examples for 2 adults, 2 children and an infant.
Note: Age is a mandatory item for children and infants. The Children
Ages are in years, while the Infant Ages are in months.
Select the Search button to begin the search.
Screen response:
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Note: A progress bar indicates how far the search has progressed, but
some web sites may take longer than the bar indicates. Results are
displayed when the application receives them, and the Flight Match
Results screen will be refreshed with the updated fare order.
Intermediate results may be viewed before all results are received.
Searching for Multiple Passenger Types
When selecting published fares or private fares, Custom Fares is limited
to four passenger types.
When selecting web fares, some web carriers may not process different
passenger types, and only fares for adult passengers will be returned.
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Searching for Private Fares
If you wish to search for Galileo Private Fares, the Display Private Fare
Options box must first be checked in the User Preferences dialog box
accessed by selecting the Prefs button described previously.
Three boxes are displayed on the right-hand side of the search
parameters, for the pseudo city code, account code and contract code.
Search screen:
Note: The pseudo city code is a mandatory item, but an account code
and/or contract code are optional items depending on how your private
fares are stored. The pseudo city code that the agent is logged into
appears as a default, but may be amended if required. The visibility of
fares will depend on how specific fares have been loaded.
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Interpreting the Results Screen (Price View)
When the search is completed, flight match results are displayed in price
order, unless the Time option has been selected as default in the User
Preferences dialog box.
Sample response:
Note: Published Fares are identified in red, Web Fares in blue and
Private Fares in green.
Galileo published and private fares
These fare types display the following information.
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
Carrier code

Total price for outbound and (if requested) inbound flights
including taxes

Departure and arrival airports

Range of departure times
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Web fares
These fare types display the following information.

Total price for all flights including taxes, but excluding any credit
card fee, discount or administration charges that may be
applicable

Carrier name

Departure and arrival airports

Range of departure times

Results for the requested dates are shown in bold, so they can
be easily distinguished from results for alternative dates
Multiple fares:
If a web fare carrier returns multiple fares, the results can be grouped
together for easier reading. They are identified by a full blue bar with the
carrier name and Prices from: text. Click the bar to expand the detail and
display individual fares. The display method may be altered by using the
Custom Fares Admin tool explained later in this User Guide.
Screen example:
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No flights found
If a web carrier fails to return flights or if a private fare does not exist for a
requested route and dates, a message is displayed with a solid red line.
Example:
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Selecting a Published Fare from the Price View
Click
on the left-hand side of the appropriate fare. Check the
appropriate radio buttons to identify the required Out and Return flights
for the quoted fare and select the Booking Details button to make a
reservation.
Screen example:
Note: You cannot select segments from different quoted fares and
choose an outbound flight from one quoted fare and an inbound flight
from a different quoted fare.
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Selecting a Web Fare from the Price View
Web fares are selected in the same way as published fares. Click
on
the left-hand side of the required carrier, and then click
to expand the
details of the appropriate fare and display out and return flights.
Check the appropriate radio buttons to identify the required Out and
Return flights for the quoted fare and select the Booking Details button to
make a reservation.
Note: You cannot select segments from different quoted fares and
choose an outbound flight from one quoted fare and an inbound flight
from a different quoted fare.
Screen example:
Note: The total price shown includes taxes, but does not include the fee
that may be associated with some credit cards. In addition, it may not
include any booking fee or web carrier discount that may be applicable.
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It is advisable to warn the customer at this point that a credit card fee
may apply.
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Interpreting the Results Screen (Time View)
Select [Time] to display results ordered by time if required.
Note: Check the appropriate radio button on the Results Display tab in
the User Preferences dialogue box to set the default to display results
ordered by time if required.
Sample response:
Points to note:
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
Outbound flights are displayed in order of departure time, followed by
inbound flights.

The following information is displayed:
 Carrier codes and flight numbers
 Departure and arrival airports
 Departure and arrival times
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
Results for the requested dates are shown in bold, so they can be
easily distinguished from results for alternative dates
Selecting a Published, Private or Web Fare from the Time View
Check the appropriate radio button to identify the required Outbound
flight. The Outbound flight area is closed, and the display now shows the
Inbound flight options, displayed in order of departure time.
Screen example:
Note: Only flights with the same carrier and city pair as the selected
Outbound flight are valid Inbound flights. Non compatible Inbound flights
are greyed out, to make it easier to select a matching Inbound flight.
Check the appropriate radio button to identify the required valid Inbound
flight. The Inbound flight area is closed, and the Booking Details button
can be selected to make a reservation. The price shown at the bottom of
the screen includes taxes.
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Note: Credit card fees and other fees may not be included for web fares.
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Screen example:
No compatible inbound flight
If there is no compatible inbound flight, you have two alternatives:

Scroll up, click
to expand the Outbound flights area, and select
different Outbound and then Inbound flight options.

Select a greyed out Inbound flight. A message box will be displayed,
warning that you have selected an incompatible flight.
Screen response:
Click OK to select the new Inbound flight. The Inbound flight area is
closed, the Outbound flight area is reopened, and the display shows the
Outbound flight options.
Continued on next page
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Screen example:
Note: All Outbound flights that do not have the same carrier and city
pair as the selected Inbound flight are greyed out.
Check the appropriate radio button to identify a compatible Outbound
flight, or select a greyed out Outbound flight, and go on to re-select an
Inbound flight.
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Screen example:
Points to note:
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
When you have found satisfactory Outbound and Inbound flights,
select the Booking Details button to make a reservation. The
price shown at the bottom of the screen includes taxes.

Credit card fees and other fees may not be included for web
fares.
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Booking a Published or Private Fare
Take the following steps to book a published or private fare:
1. From the Price View or Time View screens, identify the required
Outbound and Return flights and select the Booking Details button to
make a reservation, displaying the Flight Detail and Booking screen.
Fare rules
Select Show Details to display fare rules if required.
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2. Complete the Booking Details with the passenger name, specify the
plating carrier and select Book Fare.
Screen response:
Note: Any information and warnings generated by the booking are
displayed at this point.
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Viewing the Booking File in the Galileo System
Custom Fares has added the booked segments to a Booking File, but
has not ended the transaction. It is now possible to return to Viewpoint or
Focalpoint and add further segments such as hotel and car, apply fees
with Galileo Fee Manager, or use Custom Check to enforce quality
standards.
Press the Reset button under the Information and Warnings boxes, to the
clear the screen. Switch to Focalpoint or Viewpoint to display the
booking details and complete the Booking File with additional detail as
required.
Viewpoint:
Focalpoint:
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Booking a Web Fare
Take the following steps to book a web fare:
1. From the Price View or Time View screens, check the appropriate
radio buttons to identify the required Out and Return flights, and
select the Booking Details button to make a reservation.
Screen response:
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Points to note:

If a different currency was specified during the installation of
Custom Fares to that quoted by the carrier, an equivalent
currency amount is displayed.

Charges to the customer's credit card account will be specified in
the currency of the carrier's website.

The display details the breakdown of air fare and country taxes.
Continued on next page
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2. Enter the passenger name and select the Book Fare button to
display the Passenger Details, Contact Details, Payment Details and
Billing Address screens.
Screen response:
Note: If Defaults for Web Fare Bookings have been setup in the User
Preferences, then the Contact Details will be defaulted to those specified
in the User Preferences.
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3. Complete the relevant details.
Completed screen example:
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Note: If the billing address is the same as the address on the Passenger
Details screen, check the Same as delivery address box and the required
fields are populated automatically. These screens may be updated at
any time, outside the control of Custom Fares.
Continued on next page
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4. Click Submit Booking to process the reservation. A screen
summarising flight details, passenger contact details, price
breakdown and fare rules is displayed.
Note: The total price displayed is the amount that will be debited from
the credit card.
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5. Check the box to accept the terms and conditions and select the Buy
It button to finish the booking. Never click the Buy It button twice,
even if there is a pause before the Booking Confirmation is
displayed.
Points to note:

As the Custom Fares user you must accept the terms and conditions
of the web fare on behalf of the passenger. The traveller should be
referred to the Carrier’s website if they wish to view these terms and
conditions before acceptance.

Credit card details are validated at this time. If any information has
been entered incorrectly, an error message is displayed prompting
you to make an amendment. The signature strip number is only
mandatory for certain credit cards.

Once an agent has completed a web fare booking, all amendments
and cancellations will need to be made directly with the web carrier,
rather than through Galileo.
Booking confirmation
After a few moments a dialogue box will appear stating ‘Press OK to see
booking confirmation’.
Points to note:

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There may be a delay before the dialogue box is displayed. Do not
use the keyboard or mouse during this time.
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
The final price, the carrier’s confirmation details, the carrier’s booking
reference are shown on the Booking confirmation screen.
Continued on next page
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Booking Confirmation screen response:
Points to note:

The airline name, airline reference, booking date and lead passenger
name are displayed at this point.

E-mail confirmation from the web supplier will be sent to the e-mail
address given in the contact details at the time of booking. This may
be the agent’s email account or the traveller’s.

Custom Fares has added the booked segments to a Booking File,
but has not ended the transaction. It is now possible to return to
Focalpoint or Viewpoint and add further segments such as Hotel and
Car, apply fees with Galileo Fee Manager, or use Custom Check to
enforce quality standards.
6. Press the Reset button under the Information box, to the clear the
screen. Switch to Focalpoint or Viewpoint to display the booking
details and complete the Booking File with additional detail as
required.
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Viewpoint
The Booking File is automatically displayed in Viewpoint, and flight
details are shown. Fare details are stored in the Custom Stored Fares
field.
Screen display:
Note: Mandatory and optional Booking File fields may be added, and the
Booking File ended in the usual way.
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Focalpoint
In Focalpoint, flight details are shown as OPEN segments, and
confirmation and fare details are shown as document itinerary remarks.
Points to note:
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
Mandatory and optional Booking File fields may be added, and the
Booking File ended in the usual way

For full specification of web fare segments, refer to Web Fare Open
Segment Specification later in this document.
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Working with Open Booking Files
Custom Fares can either create a new Booking File and add in flight
segments as described previously, or add segments to an existing open
Booking File.
The ability to add Custom Fares segments to an open Booking File
means that Custom Fares bookings can be added to an existing hotel
booking, for example, and allows Galileo Client Profiles to be used with
Custom Fares.
Note: When using Galileo Client Profiles and Custom Fares together, it
is essential to pull the BAR or PAR into a Booking File first, and then add
Custom Fares segments.
Open a Booking File in Viewpoint, and add required details.
Screen example:
Access Custom Fares and perform a search for availability, as described
in the previous sections, selecting an Outbound and Return flight.
Screen example:
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Continued on next page
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Click the Booking Details button from either the Price or Time Views.
Custom Fares will display a warning box, as you are adding Custom
Fares flight segments into an existing open Booking File.
Click OK to add the segment to the open Booking File, or Cancel to
abandon the booking.
Complete the booking as described in the previous sections.
Web fares
Credit card details in the Booking File are transferred to the Web Booking
page. This includes the type of card, the card number and the expiry
date. The card holder name is not included because it is not in the FOP
entry.
Points to note:
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
This is only applicable to credit cards supported by low cost carriers.

For the Custom Fares booking to hand-off correctly to the PNR, the
passenger details must match that of the current open Booking File.
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Displaying Web Booking Reports
A booking report for Web Fares may be obtained by selecting the
Custom Fares Web Booking Reports link in Custom Viewpoint.
Screen response:
Note: Enter your username and password.
Screen response:
The report details a list of all web fare bookings made using Custom
Fares. You may search for web fare bookings by the date the booking
was made, and bookings are listed chronologically.
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Example screen response:
Note: Select More Info to display specific information for each booking.
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More info
Select the More Info link on the right-hand side of the screen to view high
level detail of your web fare booking. You may display the following
information:

Web booking reference

Final price of the web fare

Flight details including the date and time

Passenger and contact details

Select the Print button at the bottom of the screen to print the detail
or select the Download button and specify a file name with an .html
or .htm extension. The file can then be viewed in any browser. .
Screen example:
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Working with Custom Fares Admin
You may add or change the grouping display for each web fare carrier by
selecting the Custom Fares Admin link in Custom Viewpoint.
You may change the defaults by:

Displaying prices on the initial results header by lowest, highest
or average

Hiding flight details from the search results
Screen example:
Continued on next page
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Points to note:

Custom Fares Admin may list carriers that are no longer
supported in Custom Fares

You may view results from a carrier even though it may not be
listed in Custom Fares Admin.
Adding New Web Fare Carriers to the Custom Fares Admin Tool
Only web carriers that have been officially deployed by Galileo may be
added to the Custom Fares Admin Tool. Local markets should advise
customers when new content is available.
Take the following steps to add a new web carrier.
1. Select the Add button.
Grouping tab
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Screen description:
Item:
Explanation:
Airline name
Carrier name
Note: Enter using lower case and no
spaces.
Display
Check the box if you wish to show the
results of the carrier. If left blank, the
results of any search are hidden from the
results screen.
Group
Check the box so that search results are
grouped together for easier reading.
Price Type
Select Lowest, Average or Highest from
the drop-down menu. The selection
determines where the group of fares is
displayed in relation to other fare type
results, such as published fares or private
fares.
Currency tab
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Country tab
2. Click on the Currency and Country tabs to specify the appropriate
currency and country details. When you have completed the detail,
select OK.
Currency information
Currency information is passed to Open Jaw for the purpose of retrieving
or converting fares in the desired currency. This must be set in the same
currency as the point of sale for your pseudo city. If the settings are
different, Galileo published and private fares may be displayed in one
currency, and web fares in another. This will affect the sorting of results
on the By Price screen.
Currency information
Country information is passed to Open Jaw for the purpose of marking
items for reporting purposes by country.
New web fare carrier example
The following example shows a new web fare carrier newcarrier and
Price Type AVERAGE.
Completed example:
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Editing a Web Fare Carrier Grouping Detail
You may edit the web fare carrier grouping detail. Select Change on the
appropriate carrier line, and amend the screen as required.
Example screen response:
Note: If you amend the name of the web fare carrier on this screen, a
new carrier type will be created.
Removing the Grouping
To remove the grouping of the carrier’s fare results in the results screen,
select Remove on the appropriate carrier line. You will be required to
confirm the removal.
Screen response:
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Results Screen example
The Price Type for EasyJet shows fares displayed from Lowest to
Highest:
Note: You must close Custom Fares and then re-open for changes to
take effect.
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Frequently Asked Questions
When making a web booking, the following screen was displayed, what does it mean?
The web supplier pages have a 15 minute timeout. If you take longer than 15 minutes to enter data
on any of the web pages that appear in the booking process, the session will time out.
To start the booking process again, scroll up to the top of the screen and click the Search button.
I have made a web fare booking, but the handoff failed, what do I do?
It is possible for a web fare booking to be made, but the handoff fail for some reason (a network or
ISP outage, an error or “system down” originating from the web supplier, the Custom Fares software
itself, Focalpoint or Viewpoint could result in such a failure). In this case all the flight details should be
noted down in case a Galileo booking record needs to be manually created.
Firstly, you must ascertain whether the failure happened before the booking completed with the web
supplier, or after the booking completed. It is not possible for Custom Fares to know where or when
the failure occurred.
If an email is received from the web supplier confirming the booking, then create a Galileo booking
record manually, using the flight details noted above. The format of the entries that need to be created
is described on page 28.
If no email arrives, then call the web supplier to double-check no booking has been made, and then
make another booking through Custom Fares.
Continued on next page
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If I don’t end transact once a Booking File has been created in Galileo, has the web fare been
booked?
Yes, the web fare booking is made on the Web Carriers website. Once an agent has completed the
Web Fare booking the web fare has been booked and all amendments and cancellations will need to
be made directly with the web carrier rather than through Galileo. The booking is not automatically
end transacted to enable agents to complete the booking in Galileo (add a hotel/car) and use other
Galileo value-add tools such as Custom Check and Galileo Fee Manager.
Why do some of the Web Carrier codes not appear in the booking when viewed in Galileo?
This could mean that your Viewpoint Tables have not been updated. To update Viewpoint Tables
follow these 3 steps:

In Viewpoint click on the ‘Web’ button on the top toolbar.

Select ‘Utilities’ in the miscellaneous menu on the left hand side.

On the screen click on the ‘Click here to refresh your tables’
If I make multiple Web Fare bookings in Custom Fares for the same PNR, how do they appear
in the DI Lines?
When an agent makes multiple bookings, the DI entries will be generated in the order that the
bookings are made. It is recommended that the bookings are made in chronological order to avoid
any re-ordering.
The Published and Private fares are displaying in the wrong currency?
Some agents use Service Bureau to work in a PCC whose default currency may be different to the
default currency of the PCC the GTID being used is initialised to. Published and Private fares in the
Low Fare Shopping Tool and Custom Fares may be displayed in either of these currencies,
depending on the settings of the PCCs.
Call the Galileo Service Desk to switch the currency used by Low Fare Shopping Tool and Custom
Fares from the default for one PCC to the default of the other, as required.
The Web fares are displaying in the wrong currency?
Use the currency tab in the Custom Fares Admin Tool to change the currency of the web fares
display.
Why do I get the error response NO VALID FARE FOR INPUT CRITERIA when I try to book a
published fare?
This is a problem with Galileo 360° Fares, and not a problem with Custom Fares. It indicates a
mismatch between the booking code and the fare database.
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If I have an existing Booking File with a credit card as form of payment, will that be sent across
to the web booking?
The credit card type, expiration date and credit card number is sent across to the web booking. The
passenger name does not get passed across because it is not entered as part of the FOP.
Note: The signature strip number is only mandatory for certain credit cards.
Do I need to remove previous versions of Custom Fares if I wish to install Custom Fares
release 4.0?
No. Installation of release 4.0 does not require removal of any older version.
Why do I sometimes see a difference in the web fare amount in Custom Fares (blue data) and
the same fare shown on the carriers' web site?
Custom Fares attempts to find the exact fare which may include fees, taxes and discounts that are not
initially shown on the carrier's web site. If you search further on the carrier's web site you will see
these hidden charges.
Why do I sometimes see a difference in the web fare amount quoted at the time of search, and
the final price displayed on the confirmation screen at the time of booking the flight?
The carrier's web site may have altered the price slightly and may not have updated the database in
"real time mode". Some airlines update their fares every day, but data on the web site may be up to
24 hours old.
The site will always state that prices may not be exact, but at the time of booking the exact fare is
calculated. The exact fare including any credit card fees is then shown on the Custom Fares booking
screen, before the final amount is deducted from the credit card.
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Web Fare Open Segment Specification
Web Fare bookings made in Custom Fares create open segments that are added to a Galileo
Booking File. The booking file will contain an open segment per segment booked, a name entry per
passenger and a number of free text remarks. Enter TKPDAD to trigger MIR delivery.
It is possible for a Web Fare booking to be made, but the creation of the open segments fail for some
reason (a network or ISP outage, an error or “system down” originating from the web supplier or the
Custom Fares software itself could result in such a failure). In this case, the open segments and DI
remarks can be manually created according to the specification below.
Open Segment Data
This is a description of the Open Segment data as if generated by an entry of the type:
0YYOPENY22JANLHRCDGN01
ID
FIELD
CONTENT
NOTES
1
Carrier
Code
YY
The carrier cannot be specified here
because carrier codes for low cost carriers
may not adhere to data type and size
defined for this field.
2
Flight
Number
OPEN
The flight number will be found in the Sn DI
Remark.
3
Class
The class as specified by the
carrier, if no class is specified by
the carrier the system will default
this field to Y.
This data is duplicated from the DI
Remarks, however in case of
inconsistency, the data in the DI Remarks
will always be correct.
4
TravelDate
nnaaa (as in 22JAN)
As for Class field above.
5
From city
To city
aaaaaa (as in LHRCDG)
As for Class field above.
6
Number of
passengers
NOn where n is the number of
passengers.
As for Class field above.
Passenger Name Data
This is a description of the Name data as if generated by an entry of the type:
N.1LastName/FirstNameMR
ID
FIELD
CONTENT
NOTES
1
Passenger
name
For segments being added to a new booking file, the name as
supplied to the carrier site during the booking process is used.
If the name
length
exceeds
allowed
values it
will be
truncated.
2
Title
As above.
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Custom Fares DI Remark Specification
Custom Fares generates DI. Entries in the booking file so that the data is stored in the record in a free
text remark which 3rd party systems can then use.
All remarks generated by Custom Fares will be preceded by #CF#, as in DI.FT-#CF#.
Although fields in the remarks are normally fixed length, the system will not enforce this limitation but
will adhere to current practice by which all fields are separated by a delimiter, therefore allowing for
variable length fields if required. The fields delimiter for remarks will be the dash “-“ character
(Unicode 0x002D). This means that character will not be available to use inside the remarks data.
The following is an example of a Booking File generated for one adult with segments on Air Wales for
release 4.0.
1.1TEST/JULIEMR
1. YY OPEN W 30JAN CWLNCL NO1
M
2. YY OPEN W 30JAN NCLABZ NO1
M
3. YY OPEN W 06FEB ABZNCL NO1
M
4. YY OPEN W 06FEB NCLCWL NO1
M
DOCI-FREE TEXT-#CF#LOC-1138101357-S1.2.3.4-P1
002. FREE TEXT-#CF#S1-1-6G-610-W-30JAN
003. FREE TEXT-#CF#S1-2-CWLNCL-AK1-08009999-0-6G
004. FREE TEXT-#CF#S2-1-6G-N/A-W-30JAN
005. FREE TEXT-#CF#S2-2-NCLABZ-AK1-99991100-0-6G
006. FREE TEXT-#CF#S3-1-6G-616-W-06FEB
007. FREE TEXT-#CF#S3-2-ABZNCL-AK1-17009999-0-6G
008. FREE TEXT-#CF#S4-1-6G-N/A-W-06FEB
009. FREE TEXT-#CF#S4-2-NCLCWL-AK1-99992010-0-6G
010. FREE TEXT-#CF#FARE-GBP79.98-S1.2.3.4
011. FREE TEXT-#CF#TAX-GBP33.45-S1.2.3.4
012. FREE TEXT-#CF#BD-24JAN-S1.2.3.4
013. FREE TEXT-#CF#PTC-S1.2.3.4-P1-ADT
014. FREE TEXT-#CF#F-S1.2.3.4-P1-GBP79.98
015. FREE TEXT-#CF#T-S1.2.3.4-P1-GBP33.45
016. FREE TEXT-#CF#TBD-T-S1.2.3.4-P1-TAXCODE-GBP33.45
017. FREE TEXT-#CF#TBD-F-S1.2.3.4-P1-FEE1-GBP0.00
018. FREE TEXT-#CF#PNM-S1.2.3.4-P1-MR-JULIE-TEST
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DI Entry Formats in Custom Fares Release 4
#
Free Form/DI text entries for web booking:
Example:
1.
#CF#LOC-[Alpha Numeric Record Locator of carrier]-S[dot
separated segments nos. in the booking]-P[dot separated
passenger nos.]
#CF#LOC-E36HBWC-S1P1.2.3
2.
#CF#S[N]-1-Airline Code-Flight No-Booking code-Flight Date
#CF#S1-1-AD-601-Y-27JUL
Note : N is the sequential segment no, must start from 1
3.
#CF#S[N]-2-[3 digit departure Airport Code] [3 digit Arrival
Airport Code]-[Status]-[4 digit departure time in 24 hrs
format]-[4 digit Arrival time in 24 hrs format]-[Day Change
Indicator]-[Operating Carrier Code] .
#CF#S1-2-DELBOM-HK118102025-0-OP1
Note : N is the sequential segment no, must start from 1
4.
#CF#FARE- [3 digit currency code][Total Fare amount
exclusive of Tax]-S[dot separated segments nos. in the
booking]
#CF#FARE-GBP60-S1
5.
#CF#TAX-[3 digit currency code][Total Tax amount]-S[dot
separated segments nos. in the booking]
#CF#TAX-GBP20-S1
6.
#CF#BD]- [Booking/Fare quote Date]-S[dot separated
segments nos. in the booking
#CF#BD-27JUN-S1
7.
#CF#PTC-S[dot separated segments nos. in the booking]P[N]-PIC/PTC code for the corresponding passenger
#CF#PTC-S1-P1-ADT
Note: N is the sequential passenger num., must start from 1.
This entry is for each passenger in the booking
8.
9.
#CF#PTC-S1-P3-INF
#CF#F- S[dot separated segments nos. in the booking]- P[N][3 digit currency code][Fare amount for the passenger
excusive of tax]
#CF#F-S1-P1-GBP20
Note: N is the sequential passenger num., must start from 1.
This entry is for each passenger in the booking
#CF#F-S1-P3-GBP15
#CF#T-S[dot separated segments nos. in the booking]-P[N][3 digit currency code][Total Tax amount for the passenger]
#CF#T-S1-P1-GBP10
Note: N is the sequential passenger num., must start from 1.
This entry is for each passenger in the booking
60
#CF#PTC-S1-P2-CNN08
#CF#F-S1-P2-GBP25
#CF#T-S1-P2-GBP5
#CF#T-S1-P3-GBP5
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#
Free Form/DI text entries for web booking:
Example:
10.
#CF#TBD- T-S[dot separated segments nos. in the booking]P[N]-Free Text Tax/Fee code limited to no of chars a valid DI]
accepts-[3 digit currency code][Tax item amount for the
passenger, can be negative]
#CF#TBD-T-S1-P1-UBGBP2
Note: N is the sequential passenger num., must start from 1.
This entry is for each passenger and tax item corresponding
to passenger in the booking (Tax Break Down)
#CF#TBD-T-S1-P1-GBGBP8
#CF#TBD-T-S1-P2-GBGBP3
#CF#TBD-T-S1-P2-UBGBP2
Note: Entries for the Tax break down are not integrated in the
viewpoint display these are stored for the purpose of
recording the data from web provider.
#CF#TBD-T-S1-P3-GBGBP2
#CF#TBD-T-S1-P3-UBGBP3
11.
#CF#TBD- F-S[dot separated segments nos. in the booking]P[N]-Free Text Tax/Fee code limited to no of chars a valid DI]
accepts-[3 digit currency code][Tax item amount for the
passenger, can be negative]
#CF#TBD-F-S1-P1-UBGBP2
#CF#TBD-F-S1-P1-GBGBP8
Note: N is the sequential passenger num., must start from 1.
This entry is for each passenger and Fee item corresponding
to passenger in the booking (Tax Break Down)
Note: Entries for the Tax break down are not integrated in the
viewpoint display these are stored for the purpose of
recording the data from web provider.
12.
#CF#PNM-S[dot separated segments nos. in the booking]P[N]-[Title]-[First Name]-[Last Name]
#CF#PNM-S1-P1-MRADULT-TEST
Note: N is the sequential passenger num., must start from 1.
This entry is for each passenger in the booking
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Notes
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