NAB Super Pay Changes
Domestic Payment Products
February 2017
LIVE DATE: 10 February 2017
Contents
Recap on Super Pay and Super Stream
What is response Messaging
Overview of changes
Email Notifications
Change 1: Response Messaging
Change 2: Action Tile
Change 3: Response Message screen
Change 4: Response Message screen – detailed view
Change 6: Response Messaging Report and NAB Support Actions
FAQs and Support
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Recap on Super Pay and Super Stream
Super Pay Clearing House exists to assist NAB customers in meeting their SuperStream obligation(s)
SuperStream legislation was introduced in 2014 to improve efficiency and cost savings to the Superannuation
industry though Superannuation Data and Payment standards
SuperStream mandates two things
– Electronic Payment between Super Funds and between Employers and Super Funds
– Electronic data for transactions between Super Funds and between Employers and Super Funds
In practice, Super Pay helps employers achieve compliance through the automated sending of payments.
There are two types of Super Stream messages:
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1.
Contributions Transaction Request(CTR)
Request(CTR):
(CTR) This is the data that accompanies a Superannuation payment
including details of the sender (NAB), employer and member(s)
2.
Member Registration Request (MRR):
(MRR) This is an instruction that could result in two actions. Either an
update of existing superannuation account details with a Super fund or the set up of a new member
account for a Default Superannuation fund.
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What is Response Messaging
The Australian Taxation Office (ATO) developed a Response Messaging Framework to assist employers,
superannuation funds and service providers (such as NAB Super Pay) in improving the exception handling of
SuperStream transactions
Response Messaging allows Super Funds to respond to a CTR or MRR sent by an employer. In some instances a
response from a Super Fund is mandatory, however it is not mandatory for an employer to send or receive
these messages.
Response messages are sent by Super Funds in response to contribution payments and data they have
received from employees. These responses are used to communicate errors with the contribution payment or
the supporting data, to communicate a refund, or to confirm the outcome of a new member registration.
Response Messaging allows a much more fluid transfer of data between Super Funds and employers, resulting
in very significant improvements in the ways employers are kept informed about their contributions and any
issues arising from them
From the 10th February 2017, Super Pay will display all Response Messages from Super Funds to employers
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What is Response Messaging (cont’d)
It is anticipated the majority of response messages received will relate to CTRs, with a significant % of refund
related messages forecast. Alerts relating to MRRs for the set up of new employees and responses to updates
are also anticipated.
Response messages are provided in a standardised technical format. A common, non technical summary of
the issue will also be provided, as well as detailed guidance notes on the contents of the technical message
for all SuperPay users.
Response Messaging allows a much more fluid transfer of data between Super Funds and employers, results
in very significant improvements in the ways employers are kept informed about their contributions and any
issues arising from them
From the 10th February 2017, Super Pay will display all Response Messages from Super Funds to employers
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Overview of Changes to the Portal
Change
Where the
change is
located
Response
Messaging
Super Pay
Clearing
House Portal
What are the
changes
1. A new tab and
header
2. A new report
3. New response
messaging
hyper links
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Reason for change
What the change
means
Under super stream regulations
super funds may be required to
respond to super stream
messages. There is no specific
obligation for employers to
receive these super fund
responses. Based on customer
feedback and industry practice
Super is being enhanced to
display these messages. The
enhancement will allow a
greater flow of information to
NAB customers and help to
address a significant customer
paint point to resolve super
annulation refunds.
NAB customers will
receive notifications
from super funds
based on super
stream transactions
that they have
initiated. This may
result in further
action on the
employer to either
reprocess the
transaction, contact
their employee or
contact the
applicable super
fund.
Email notifications
1.
Response messaging has the potential to provide a 2:1 relationship for every employee and employer for
which they process payments on Super Pay
2.
For every employee there could be an MRR and CTR and equivalent response message for both
3.
Employers will receive an email notifying them of a Response Message every 24 hours, whenever any new
messages have been received in the period
4.
This approach follows feedback to avoid employers being bombarded with notifications and unnecessary
email traffic
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Change 1: New “Messages” menu item
The first change visible to employers post 2 February with be the new “Messages” menu item
You can access the response messages by clicking on the “Messages” tab:
Once selected, the Response Messaging Screen will appear. Employers can then continue to navigate to their
response messages.
Employers can also access Response Messaging via the Action Tile (see next slide)
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Change 2: Action Tile
Clicking on the “View Response Messages” link at the bottom of the action panel to alternately access messages:
New Msgs appear in the Action Tab when ever new response messages are received
Clicking on the “New Msgs” action in the action panel accesses the Response Messaging window:
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Change 3: Response Messaging Screen
The response messaging screen displays a list of response messages in reverse chronological order, i.e. most recent
response message is displayed first.
Employers can search and filter in the same manner as other filter and search screens
By selecting the hyperlink displayed in the display grid, employers can access a snapshot of the response messaging.
This is the Response Messaging Detailed View
Search filters
Display grid
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Change 4: Response Messaging Screen – Detailed view
The ‘Response Messaging Screen- Detailed View’ provides employers with high level details of the response
message received.
This view aims to provide the employer with the core details needed to identify the problem (if one exists, as the
action may be to do nothing) and to identify what actions are required to resolve.
The action may be to do nothing. We will display a “Recommended Action” to the employer based on
information provided by the sending Super Fund.
On some occasions an employer may be able to complete their action based on the detailed view, if more
information is required the employer will need to run the Response Messaging Report.
It is important to note that the Response Message is a display of the information the sending Super Fund has
supplied. There can be mismatches in information.
An employer may also not be aware of a specific transaction as a small variation in employee details can result in
an MRR being sent.
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Change 5: Response Messaging Screen – Detailed view continued
Technical Parameters
Response Message details
Sending Super Fund Details
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