The Safehaven Process
Matthew Winter, Head of Workforce (East)
Joanne Garzoni, Area Manager, Office of the
Medical Director (East)
Where did it come
from?
Creating a Safe Haven
The creation of a Safehaven is in response to
feedback from the last Staff Survey that BCU
needed to improve its learning from concerns
The Francis Report and Keogh Review also
place critical importance on effective support
to raise concerns.
Staff Survey 2013
Six major themes
1. Employee satisfaction and engagement
2. Focus on quality and patient care
3. Creating positive work climates
4. Supporting staff
5. Ensuring effective team working
6. Building trust
Staff Survey 2013
6.1 Improve the ability for staff to ‘whistle
blow’ in a safe environment
6.1.1 Develop a ‘Safe Haven’ for whistle
blowing to enable our staff to report incidents
or concerns (including the reporting of
colleagues and managers values, behaviours
or attitudes to patients and staff)
Safehaven
• Supports the existing process provided under
the All Wales Raising Concerns Procedure
• The Safehaven process is designed to provide
assurances to staff that there is a mechanism
to raise concerns in those situations where
they may feel unable to report concerns
through the normal management structure
See Something  Say Something  Safely
Complaint has a personal
Interest
Use the following Policies:
WP5b All Wales Dignity at
Work Policy
WP10 All Wales Grievance
Policy
Concern about any:
Unsafe clinical practice
Misconduct/behaviour
Theft/Fraud
Illegal conduct etc
Report to Line
Manager/Senior
Manager/Workforce
& OD/Trade Union
Representative
Reluctant to raise with
management/professional
body or concern not addressed
Raise with a Senior
Line Manager responsible
for that area; verbally or in
writing or Local Counter
Fraud Tel: 123 or
professional body such as
NMC/GMC or WOD or TU
rep/HCPC
What happens after I have raised
a concern?
A member of the team will acknowledge
receipt of your concern, which will be initially
replied to on the next working day.
We will either refer you back to the
‘Whistleblowing Policy’ if it is believed that
this policy has not been utilised fully or
escalate your concerns to a Nominated Officer
elected by one of the following individuals
What happens after I have raised
a concern?
What happens after I have raised
a concern?
The Nominated Officer will appoint an
Investigation Officer (normally an external
individual) to investigate the concerns raised.
The investigation will normally be concluded
in one month at which time you will be
notified of the outcome in writing.