Module Twelve: Becoming an Organizational Change Agent:
Developing an Action Plan for Implementation
Take Home Action Plan for Cultural and Linguistic Competence
NAME: __________________________________________________________________________
DATE: ___________________________________________________________________________
Cultural Competence Training-of-Trainers (TOT)
Page 1 of 7
Module Twelve: Becoming an Organizational Change Agent
Action Plan
Instructions for Completing an Action Plan
This is a short-term action plan with four action steps that should be completed within
90 days. Yet, at the same time, it should help to move your organization forward on the
journey towards cultural competence.
The action steps should be relevant, timely, clear, credible, and feasible. Thomas
Lonner (2007) suggested that a good way to approach action planning in cultural
competence is to think of one NEW activity or task you would like to introduce into the
organization; to address how you will new MORE of something that is working in this
area; how you will IMPROVE an existing action or task; and what you will try to STOP or
END as it is counter-productive or not effective.

The NEW Task/Activity: This should be something that you will begin to implement
in the organization that does not currently exist. It can be an idea that you liked from
the training or an idea that you have had for some time. What new task/activity would
you like to implement in your agency related to cultural and linguistic competence?

The MORE Task/Activity: This task can be something that was tried once or for a
short period of time that you would like to see more of in the agency. It could be
something YOU would like to do more of in your job or something you would like to
see the organization do more often. This activity should be directly related to better
support of cultural and linguistic competence in the agency.

The IMPROVE Task/Activity: This task is related to an existing cultural competence
task, activity or practice that you think needs to be improved or made better to make
it more effective. It could be directly related to something you can improve about
yourself or it might be related to something the organization could improve to assist
in making cultural competence more effective.

The STOP/END Activity: This relates to a task, behavior, attitude, or activity that you
would like to see end, as it does not benefit cultural competence in the organization.
It may be something that you personally need to stop doing as it does not help in
promoting cultural competence or it may be some policy or action that the agency
does that acts as a barrier to relationship building or promoting cultural competence.
Once your action plan is complete, it is important to share it with your supervisor to see if they
have any additional suggestions that might help you meet your stated tasks or help you revise
them so you can be more successful. It is also important for you to take care of yourself and
celebrate success for each goal that you meet. How will you do those things?
GOOD LUCK! We are here for advice and support, if needed.
Cultural Competence Training-of-Trainers (TOT)
Page 2 of 7
Module Twelve: Becoming an Organizational Change Agent
Action Plan
NEW Task:
Who is the target audience for this task?
Who needs to be involved for this to work?
What specific implementation steps will you undertake to complete this task?
What barriers/challenges do you anticipate in completing this task and how will you overcome
them?
What are the indicators of success for this task/action?
How will this move cultural competence forward in your organization?
Cultural Competence Training-of-Trainers (TOT)
Page 3 of 7
Module Twelve: Becoming an Organizational Change Agent
Action Plan
MORE Task:
Who is the target audience for this task?
Who needs to be involved for this to work?
What specific implementation steps will you undertake to complete this task?
What barriers/challenges do you anticipate in completing this task and how will you
overcome them?
What are the indicators of success for this task/action?
How will this move cultural competence forward in your organization?
Cultural Competence Training-of-Trainers (TOT)
Page 4 of 7
Module Twelve: Becoming an Organizational Change Agent
Action Plan
IMPROVE Task:
Who is the target audience for this task?
Who needs to be involved for this to work?
What specific implementation steps will you undertake to complete this task?
What barriers/challenges do you anticipate in completing this task and how will you
overcome them?
What are the indicators of success for this task/action?
How will this move cultural competence forward in your organization?
Cultural Competence Training-of-Trainers (TOT)
Page 5 of 7
Module Twelve: Becoming an Organizational Change Agent
Action Plan
STOP/END Task:
Who is the target audience for this task?
Who needs to be involved for this to work?
What specific implementation steps will you undertake to complete this task?
What barriers/challenges do you anticipate in completing this task and how will you
overcome them?
What are the indicators of success for this task/action?
How will this move cultural competence forward in your organization?
Cultural Competence Training-of-Trainers (TOT)
Page 6 of 7
Module Twelve: Becoming an Organizational Change Agent
Action Plan
Timeline
NEW Task:
Start Date: ___________________ Completion Date: __________________
MORE Task:
Start Date: ___________________ Completion Date: __________________
IMPROVE Task: Start Date: ___________________ Completion Date: __________________
STOP/END Task: Start Date: ___________________ Completion Date: __________________
What will I do to take care of myself over the next 90 days?
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
What will I do to celebrate success in implementing this Action Plan?
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
Discussion with Supervisor
Date: ___________________________
Summary of Discussion (What concrete things came out of the discussion?)
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
Cultural Competence Training-of-Trainers (TOT)
Page 7 of 7