CURRENT HWB agent training presentation March 2013

Staff-Student Consultation Committees
Dr. David Broom
Course Leader - Physical Activity, Health and Exercise Science
Acknowledgements - Damian Kingsbury and David Rogerson
Outline of this
Thunderstorm
• Importance of giving the students a voice
• How staff-student consultation committees used to run
• How staff-student consultation committees now run
• The SSCC feedback
spread-sheet
• Room for improvement.
Importance of giving the
students a voice
• Feedback is needed so that we can continually improve
our learning, teaching and assessment
• Students are our consumers and they want to give us
feedback on the service we are offering
• We are judged on our ability to act on feedback through
KPI's such as the NSS
• Is a requirement of the QAA
How staff-student consultation
committees used to run
• Twice a year
• The whole Department
in a room
• Breakouts with discipline
specific student reps
• Staff 'put on the spot' by student reps almost badgered to
be critical.
How staff-student consultation
committees now run
Staff-Student Forum, where cohort feedback issues, problems and positive feedforward is given to Course Representatives and the Course Leader
↓
Issues, problems and positive feed forward are reported to Module Leaders and
teaching team, via SSCC feedback spreadsheet. Module Leaders respond to comments
↓
Staff-Student Consultation Committee held, where staff address issues raised in SSCC
feedback spreadsheet
↓
Course Representatives provide comment on staff points, to determine whether points
have been addressed satisfactorily
↓
SSCC feedback spreadsheet is made available to cohort, via Course Organisation
shuspace sites
↓
Any issues not satisfactorily addressed are forwarded to the Agenda for the next SSCC
The SSCC feedback
spread-sheet
Room for improvement
• Personally - Communicating to students how we have
acted on their feedback
• From this years course review:
• Clashes with teaching and busy periods meant that some
staff were unable to attend
• We should consult students how they would like to
feedback on their courses
• Feedback should be two-way. Whilst students should
feedback to staff, staff should be able to feedback to
students.
Thank You for Listening
ANY QUESTIONS ?