Conemaugh Memorial Medical Center
XenMobile / SecureHub
Android Installation Guide
MAM (Mobile Application Management)
The Xenmobile Secure Hub applications (Securemail), utilizes MAM (Mobile Application Management). MAM, is an
application management technology that is used to manage the email calendaring Secure application, there is no
management that occurs to your personally owned individual smartphone, only the email calendaring application is
managed, not your device. Conemaugh MIS has no ability to manage your personal device directly.
The Secure email application requires a 4 digit pin to be set during enrollment. Under certain circumstances, such as
updates to the Xenmobile SecureHub applications,you will be required to supply the 4 digit pin, to access your email, this
should rarely if ever be required.
We highly recommend you set a local screen lock password on your device to protect your personal information, since
there is no management that occurs directly on your device.
Your native smartphone email and calendaring applications can no longer be used, you must use the Secure Hub Secure
mail application for email and calendar access.
Please refer to the provided Iphone and Android instructions on how to install the Secure Hub Secure mail application.
Please contact the MIS helpdesk at 814 534-9195, with any questions.
Contents
Enable Unknown Sources .......................................................................................................................................................... 5
Install Secure Hub by Citrix ....................................................................................................................................................... 6
Install Applications from LifePoint store .................................................................................................................................. 12
Sync WorxMail contacts with local contacts .............................................................................. Error! Bookmark not defined.
iOS Un-enrollment ................................................................................................................................................................... 22
2
Please first follow the below instructions that will guide you through un-enrolling from the current ActiveSync
mail system. This will prepare your phone for the installation of the new Citrix Secure Mail via Secure Hub setup.
This will also prevent you from receiving error messages once your mailbox is converted.
Remove the existing Exchange Mail User
How to remove the existing Conemaugh Exchange ActiveSync from your phone.
1. Under Settings select Accounts and select your account on the right pane.
In this example, the account says Google. On
your device, it will show exchange or
however you named the account when you
set it up on your device.
2. Select More from the upper right windows
3. Select Remove Account
3
The account is now removed from your phone. Please proceed to the instructions on Enabling Unknown
Sources.
4
Enable Unknown Sources
In order to allow your device to have the required apps installed on your device, you will need to allow the device to have
unknown sources install applications. Follow the below steps to allow the LifePoint Store to install applications on your
device.
1. Open setting click Lock Screen and Security on the right pane select unknown sources to
Your Device is now prepared to allow the installation of Secure Hub by Citrix and Secure Mail applications.
5
Install Secure Hub by Citrix
1.
From the Google Play Store, Search for Citrix Secure Hub and Select.
2.
Click Install
6
3.
Click Accept
4.
Once the installation completes, Click Open
7
5.
SecureHub needs access to your devices select OK
6.
Select ALLOW
7.
Select Allow
8
8.
Enter LIFEMAM.LPNT.NET and click Next
9.
Enter your Email Address and Password Click Next
9
10.
Create a 4 digit PIN for accessing applications
10
11.
Confirm the PIN
11
Install Applications from LifePoint store
1. Click Add Apps from Store
2.
3. Select the folder for “Productivity”
4. Select SecureMail – SecureMail is the new Email and Calendar application for the Android
12
5. Select Add the application will download to your phone
13
6. Select OK SecureMail is now installed
7. Use the back arrow to return to the Store (outlined in a red circle)
8. Select QuickEdit
14
9. Select Add the application will now download
10. Select OK QuickEdit is now installed
15
11. Use the back arrow to return to the Store (outlined in a red circle)
16
12. Repeat the install process for each application listed. This is important especially for Quick Edit (to view
attachments) and SecureWeb (to be able to browse to URL’s in Emails.
17
How to Create a Calendar Icon
1. Hold your finger down on any empty part of the screen.
2. Click on the Widgets Icon
18
3. Scroll until you find the Secure Mail Calendar icon then select the icon
4. After you select the screen as prompted by the phone you should now have the calendar application on
your screen.
19
Android Un-enrollment
1. Open Secure Hub, Click
in the upper left corner and select Preferences.
2. Click Accounts -> Delete Account.
3. Click “Yes, Delete”.
20
21
In some cases enrollment and un-enrollment are required as part of the troubleshooting process when having
issues connecting and authenticating with the mail server. Below are instructions on how to un-enroll from the
MAM email setup. When having issues please try this along with uninstalling all the previously installed apps and
re-enroll after a re-installation of Secure Hub and supporting applications.
iOS Un-enrollment
1. Open Secure Hub, Click in the upper left corner and select Preferences
2. Click Accounts – Delete Account and then Yes to Delete
22