Microsoft Outlook 2010
Problems Moving Items from your Mailbox to Personal Folders
A Personal Folder is a singles file. It has a .pst extension. PST (personal folder) files have a size limit
applied to them. You will know when you have reached your limit when you will be prevented from
moving items from your mailbox (stored on the Exchange Server) to your Personal Folder (PST file
(stored on your hard drive)). If you experience this problem then you must create a new personal
folder.
Move Items from One Personal Folder to Another
1.
2.
3.
4.
Expand your original Personal Folder
Right click on the folder you want to move
Choose Move “folder name”…
In the window that appears, choose the New Personal Folder you created earlier by clicking
on it
5. Click OK
6. Repeat these steps for all the folders you want to move.
NOTE: Sometimes when you are trying to delete messages from the Personal Folder, MSOutlook will
not allow it. It will return the message “The messaging interface has returned an unknown error. If
problem persists restart Outlook”. This message appears because your Personal Folder has reached
its size limit. To rectify this problem: When deleting items you should select the message (or
messages) to be deleted. Hold down the Shift key on your keyboard, press the Delete key on
keyboard simultaneously. Only use the method describe above in this circumstance.