Telecommunications market data tables
Q2 2016
1 – Market monitor
2 – Fixed telecoms market data tables
3 – Mobile telecoms market data tables
Published: 27 October 2016
-1-
Telecommunications Market Data Tables
1. Market monitor
In the following section we highlight some of the key trends emerging this quarter from the
data we collect on the UK telecommunications sector.
Please note that this update includes restated figures for ‘other’ fixed providers. This is due
to Ofcom revising its estimates for those fixed operators that do not submit quarterly data
to Ofcom.
Fixed voice services
•
Total UK fixed line voice retail revenues increased by £20m (0.9%) in Q2 2016 to
£2.1bn. This represented an increase of £58m (2.8%) compared to Q2 2015. BT’s
share of these revenues was 43.9%, in line with a year previously.
•
Access revenues accounted for 74.8% of total retail fixed voice revenue in Q2
2016, an increase of 2.9 percentage points compared to a year previously.
•
UK fixed lines generated 16.4 billion minutes of outgoing calls in Q2 2016, down
1.0 billion (5.9%) compared to the previous quarter and 2.0 billion (10.6%) less
than in Q2 2015.
•
The total number of fixed exchange lines (including PSTN lines and ISDN
channels) was 33.6 million at the end of Q2 2016, a decrease of 67,000 (0.2%)
compared to a year previously.
Fixed broadband
•
There were 24.9 million fixed broadband connections at the end of Q2 2016,
684,000 (2.8%) more than there had been a year previously. BT’s retail share of
these connections was 32.8%, an 0.5 percentage point increase compared to Q2
2015.
•
Of these connections, 24.5% (6.1 million) were classified as being ‘other inc. FTTx’
(almost all of which are fibre broadband connections), an increase of 5.5
percentage points compared to a year previously.
Mobile services
•
Mobile telephony services generated £3.8bn in retail revenues in Q2 2016, up
£22m (0.6%) compared to the previous quarter and a £37m (1.0%) increase
compared to Q2 2015.
•
Outgoing mobile call volumes increased by 1.2 billion (3.3%) to 38.1 billion minutes
in Q2 2016. This represented an increase of 2.3 billion minutes (6.4%) compared to
a year previously.
•
The total number of outgoing SMS and MMS messages was 23.7 billion in Q2
2016, a decrease of 0.5 billion messages (2.1%) compared to the previous quarter
and a fall of 2.0 billion messages (7.8%) compared to a year previously.
•
The number of active mobile subscribers decreased by 0.9 million (1.1%) in the
year to Q2 2016, to 83.6 million. Over the same period, the number of dedicated
mobile broadband subscriptions (excluding M2M) increased by 0.1 million (2.5%) to
5.5 million.
-2-
Telecommunications Market Data Tables
2. Fixed telecoms market data tables
Q2 2016 (April to June 2016)
Table
1
Network access and call revenues by operator
4
2
Exchange line numbers by operator
5
3
Call volumes by operator
5
4
Call revenues by call type
6
5
Call volumes by call type and operator
7
6
Residential network access and call revenues by operator
8
7
Residential exchange line numbers by operator
9
8
Residential call volumes by operator
9
9
Residential call revenues by call type
10
10
Residential call volumes by call type and operator
11
11
Business network access and call revenues by operator
12
12
Business exchange lines by operator
13
13
Business call volumes by operator
13
14
Business call revenues by call type
14
15
Business call volumes by call type and operator
15
16
Broadband internet subscribers
16
Note: The data in these tables are the most accurate currently available. Where historical restatements have
occurred, this is due to either operator restatements or improvements in methodology.
-3-
Telecommunications Market Data Tables
Table 1
Summary of network access & call revenues by operator (£millions)
All
Operators
BT
Virgin
Media
Other
BT share
Access & Calls1
2014
2015
8,438
8,391
3,798
3,703
898
882
3,742
3,806
45.0%
44.1%
2015 Q2
2015 Q3
2015 Q4
2016 Q1
2016 Q2
2,077
2,094
2,115
2,115
2,135
911
921
941
918
936
225
219
218
210
209
942
955
956
988
990
43.9%
44.0%
44.5%
43.4%
43.9%
Access
2014
2015
5,801
6,020
2,519
2,469
632
660
2,650
2,891
43.4%
41.0%
2015 Q2
2015 Q3
2015 Q4
2016 Q1
2016 Q2
1,494
1,499
1,534
1,560
1,597
613
609
626
616
639
169
165
166
161
163
713
725
742
783
796
41.0%
40.6%
40.8%
39.5%
40.0%
Calls1
2014
2015
2,637
2,371
1,279
1,234
266
222
1,092
915
48.5%
52.0%
583
595
581
556
537
298
311
315
302
297
56
54
52
49
46
229
229
214
205
194
51.1%
52.4%
54.2%
54.3%
55.4%
2015 Q2
2015 Q3
2015 Q4
2016 Q1
2016 Q2
Excludes VAT; 1 Revenue figures are not intended to include subscription revenues for internet access although
some element may remain.
-4-
Telecommunications Market Data Tables
Table 2
Summary of exchange line numbers at end of quarter by operator (000's)
All
Operators
BT
Virgin
Media
Other
BT share
2014
2015
33,551
33,722
13,243
12,818
4,737
4,744
15,571
16,160
39.5%
38.0%
2015 Q2
2015 Q3
2015 Q4
2016 Q1
2016 Q2
33,618
33,613
33,722
33,591
33,551
12,990
12,894
12,818
12,713
12,595
4,709
4,707
4,744
4,776
4,819
15,919
16,011
16,160
16,102
16,137
38.6%
38.4%
38.0%
37.8%
37.5%
Table 3
Summary of call volumes by operator (millions of minutes)
BT1
Virgin
Media
Other Direct
Access
Other
Indirect
Access
BT share
82,229
73,931
31,259
28,389
10,155
8,737
25,075
23,355
15,739
13,450
38.0%
38.4%
18,324
18,035
17,699
17,390
16,373
7,026
6,961
6,797
6,705
6,327
2,155
2,115
2,099
2,066
1,910
5,881
5,648
5,538
5,376
5,077
3,262
3,310
3,266
3,243
3,058
38.3%
38.6%
38.4%
38.6%
38.6%
All
Operators
2014
2015
2015 Q2
2015 Q3
2015 Q4
2016 Q1
2016 Q2
-5-
Telecommunications Market Data Tables
Table 4
Summary of call revenues by call type (£millions)
2014
2015
2015 Q2
2015 Q3
2015 Q4
2016 Q1
2016 Q2
All calls
UK
geographic
calls
International
calls
Calls to
mobiles
Other
calls1
2,637
2,371
779
685
235
215
763
660
859
811
583
595
581
556
537
167
166
171
164
154
53
53
53
51
47
165
166
157
139
133
198
209
201
202
203
Excludes VAT; 1 Includes freephone, special services, premium rate, directory enquiries and all other call types.
Figures are not intended to include subscription revenues for internet access although some element may remain.
-6-
Telecommunications Market Data Tables
Table 5
Summary of call volumes by call type and operator (millions of minutes)
BT
Virgin
Media
Other Direct
Access
Other
Indirect
Access
BT share
21,165
19,131
7,539
6,651
15,318
13,696
10,568
8,939
38.8%
39.5%
12,026
11,739
11,676
11,374
10,571
4,708
4,631
4,637
4,562
4,259
1,632
1,607
1,624
1,599
1,479
3,459
3,328
3,264
3,115
2,900
2,226
2,173
2,151
2,098
1,933
39.1%
39.5%
39.7%
40.1%
40.3%
International calls
2014
2015
4,417
4,051
883
789
227
206
2,467
2,312
840
744
20.0%
19.5%
2015 Q2
2015 Q3
2015 Q4
2016 Q1
2016 Q2
1,015
977
963
907
859
200
190
187
181
175
50
51
51
50
46
589
546
540
501
478
176
190
185
175
160
19.7%
19.4%
19.4%
20.0%
20.4%
Calls to mobiles
2014
2015
7,659
7,089
2,899
2,703
778
720
1,818
1,739
2,164
1,927
37.9%
38.1%
2015 Q2
2015 Q3
2015 Q4
2016 Q1
2016 Q2
1,766
1,766
1,726
1,744
1,735
675
675
650
644
646
177
180
178
172
165
431
433
431
451
457
483
478
467
477
468
38.2%
38.2%
37.7%
36.9%
37.2%
15,562
14,374
6,312
5,766
1,611
1,160
5,472
5,607
2,167
1,841
40.6%
40.1%
3,517
3,553
3,334
3,366
3,207
1,443
1,465
1,323
1,318
1,247
296
277
246
245
220
1,402
1,341
1,302
1,310
1,242
376
470
463
493
498
41.0%
41.2%
39.7%
39.2%
38.9%
All
Operators
UK geographic calls
2014
54,590
2015
48,417
2015 Q2
2015 Q3
2015 Q4
2016 Q1
2016 Q2
Other calls1
2014
2015
2015 Q2
2015 Q3
2015 Q4
2016 Q1
2016 Q2
1 Includes
freephone, special services, premium rate, directory enquiries and all other call types.
-7-
Telecommunications Market Data Tables
Table 6
Summary of residential network access & call revenues by operator
(£millions)
All
Operators
BT
Virgin
Media
Other
BT share
Access & Calls1
2014
2015
5,907
6,056
2,534
2,514
822
807
2,551
2,736
42.9%
41.5%
2015 Q2
2015 Q3
2015 Q4
2016 Q1
2016 Q2
1,499
1,507
1,533
1,546
1,520
619
619
642
631
618
206
201
199
191
191
674
687
693
724
711
41.3%
41.1%
41.9%
40.8%
40.7%
Access
2014
2015
4,148
4,462
1,602
1,608
599
624
1,947
2,230
38.6%
36.0%
2015 Q2
2015 Q3
2015 Q4
2016 Q1
2016 Q2
1,107
1,109
1,142
1,183
1,174
399
393
411
412
407
160
157
155
151
153
548
559
576
620
615
36.0%
35.4%
36.0%
34.8%
34.6%
Calls1
2014
2015
1,759
1,594
932
906
222
183
605
505
53.0%
56.8%
392
398
391
363
346
220
226
231
219
212
46
44
44
40
38
126
127
117
104
96
56.1%
56.8%
59.1%
60.4%
61.2%
2015 Q2
2015 Q3
2015 Q4
2016 Q1
2016 Q2
Excludes VAT; 1 Revenue figures are not intended to include subscription revenues for internet access although
some element may remain.
-8-
Telecommunications Market Data Tables
Table 7
Summary of residential exchange line numbers at end of quarter by operator
(000's)
All
Operators
BT
Virgin
Media
Other
BT share
2014
2015
25,563
26,075
9,694
9,528
4,245
4,277
11,623
12,271
37.9%
36.5%
2015 Q2
2015 Q3
2015 Q4
2016 Q1
2016 Q2
25,792
25,898
26,075
26,008
26,078
9,577
9,522
9,528
9,510
9,468
4,227
4,234
4,277
4,326
4,375
11,989
12,141
12,271
12,172
12,235
37.1%
36.8%
36.5%
36.6%
36.3%
Table 8
Summary of residential call volumes by operator (millions of
minutes)
All
Operators
BT1
Virgin
Media
Other
BT share
2014
2015
55,750
49,999
21,984
19,847
8,392
7,382
25,374
22,770
39.4%
39.7%
2015 Q2
2015 Q3
2015 Q4
2016 Q1
2016 Q2
12,328
12,078
12,005
11,765
10,927
4,901
4,815
4,778
4,668
4,382
1,827
1,778
1,779
1,746
1,618
5,600
5,485
5,448
5,351
4,927
39.8%
39.9%
39.8%
39.7%
40.1%
-9-
Telecommunications Market Data Tables
Table 9
Summary of residential call revenues by call type (£millions)
2014
2015
2015 Q2
2015 Q3
2015 Q4
2016 Q1
2016 Q2
All calls
UK
geographic
calls
International
calls
Calls to
mobiles
Other
calls1
1,759
1,594
571
498
132
123
430
369
625
604
392
398
391
363
346
120
120
123
116
105
31
30
32
30
28
94
93
87
71
68
148
155
150
145
145
Excludes VAT; 1 Includes freephone, special services, premium rate, directory enquiries and all other call types.
Figures are not intended to include subscription revenues for internet access although some element may remain.
- 10 -
Telecommunications Market Data Tables
Table 10
Summary of residential call volumes by call type and operator (millions of
minutes)
All
Operators
BT
Virgin
Media
Other
BT share
UK geographic calls
2014
40,197
2015
35,591
16,284
14,696
6,437
5,851
17,476
15,044
40.5%
41.3%
2015 Q2
2015 Q3
2015 Q4
2016 Q1
2016 Q2
8,780
8,566
8,640
8,369
7,659
3,608
3,526
3,588
3,504
3,243
1,438
1,412
1,437
1,411
1,308
3,734
3,628
3,615
3,454
3,108
41.1%
41.2%
41.5%
41.9%
42.3%
International calls
2014
2015
3,015
2,750
548
468
203
182
2,264
2,100
18.2%
17.0%
687
648
657
610
574
119
111
112
106
103
45
44
45
44
41
523
493
500
460
430
17.3%
17.1%
17.1%
17.4%
18.0%
2,940
2,739
1,187
1,084
434
388
1,319
1,267
40.4%
39.6%
675
679
688
687
703
271
270
264
250
262
97
95
95
91
88
307
314
329
346
353
40.2%
39.8%
38.4%
36.4%
37.2%
Other calls1
2014
2015
9,597
8,918
3,965
3,599
1,318
961
4,314
4,358
41.3%
40.4%
2015 Q2
2015 Q3
2015 Q4
2016 Q1
2016 Q2
2,187
2,185
2,021
2,099
1,991
903
908
814
808
774
247
227
202
200
181
1,037
1,050
1,005
1,091
1,036
41.3%
41.6%
40.3%
38.5%
38.9%
2015 Q2
2015 Q3
2015 Q4
2016 Q1
2016 Q2
Calls to mobiles
2014
2015
2015 Q2
2015 Q3
2015 Q4
2016 Q1
2016 Q2
1 Includes
freephone, special services, premium rate, directory enquiries and all other call types.
- 11 -
Telecommunications Market Data Tables
Table 11
Summary of business network access & call revenues by operator
(£millions)
All
Operators
BT
Virgin
Media
Other
BT share
2,506
2,314
1,239
1,168
77
75
1,190
1,070
49.4%
50.5%
572
583
577
567
612
286
297
295
283
314
18
18
19
18
17
267
268
263
265
280
50.0%
51.0%
51.1%
50.0%
51.4%
1,654
1,557
917
861
33
36
703
660
55.5%
55.3%
2015 Q2
2015 Q3
2015 Q4
2016 Q1
2016 Q2
387
390
391
377
423
214
217
215
204
232
8
8
11
10
10
165
166
166
163
181
55.3%
55.5%
55.0%
54.2%
54.9%
Calls1
2014
2015
852
756
322
307
43
39
487
410
37.8%
40.6%
2015 Q2
2015 Q3
2015 Q4
2016 Q1
2016 Q2
184
192
186
190
189
72
81
80
79
82
10
9
9
8
8
103
102
97
103
99
39.1%
42.0%
42.8%
41.7%
43.4%
Access & Calls1
2014
2015
2015 Q2
2015 Q3
2015 Q4
2016 Q1
2016 Q2
Access
2014
2015
Excludes VAT; 1 Revenue figures are not intended to include subscription revenues for internet access although
some element may remain.
- 12 -
Telecommunications Market Data Tables
Table 12
Summary of business exchange line numbers at end of quarter by operator
(000's)
All
Operators
BT
Virgin
Media
Other
BT share
2014
2015
7,988
7,647
3,549
3,291
491
467
3,948
3,889
44.4%
43.0%
2015 Q2
2015 Q3
2015 Q4
2016 Q1
2016 Q2
7,826
7,715
7,647
7,583
7,472
3,413
3,373
3,291
3,203
3,127
482
473
467
450
444
3,931
3,870
3,889
3,930
3,901
43.6%
43.7%
43.0%
42.2%
41.9%
Table 13
Summary of business call volumes by operator (millions of minutes)
2014
2015
2015 Q2
2015 Q3
2015 Q4
2016 Q1
2016 Q2
BT1
Virgin
Media
Other Direct
Access
Other
Indirect
Access
BT share
26,430
23,904
9,226
8,504
1,763
1,355
8,275
7,657
7,166
6,389
34.9%
35.6%
5,990
5,953
5,688
5,649
5,452
2,115
2,137
2,012
2,031
1,939
328
337
320
320
292
1,948
1,894
1,828
1,744
1,712
1,599
1,585
1,529
1,554
1,509
35.3%
35.9%
35.4%
36.0%
35.6%
All
Operators
- 13 -
Telecommunications Market Data Tables
Table 14
Summary of business call revenues by call type (£millions)
All calls
UK
geographic
calls
International
calls
Calls to
mobiles
Other
calls1
2014
2015
852
756
208
188
103
91
333
293
208
185
2015 Q2
2015 Q3
2015 Q4
2016 Q1
2016 Q2
184
192
186
190
189
46
46
48
48
49
23
23
21
21
19
71
73
71
69
66
44
50
46
53
54
Excludes VAT; 1 Includes freephone, special services, premium rate, directory enquiries and all other call types.
Figures are not intended to include subscription revenues for internet access although some element may remain.
- 14 -
Telecommunications Market Data Tables
Table 15
Summary of business call volumes by call type and operator (millions of
minutes)
BT
Virgin
Media
Other Direct
Access
Other
Indirect
Access
BT share
UK geographic calls
2014
14,394
2015
12,823
4,882
4,434
1,102
800
4,516
4,137
3,894
3,453
33.9%
34.6%
2015 Q2
2015 Q3
2015 Q4
2016 Q1
2016 Q2
3,250
3,175
3,029
2,996
2,901
1,100
1,105
1,049
1,058
1,016
194
195
187
188
171
1,074
1,018
964
913
901
882
857
828
837
813
33.8%
34.8%
34.6%
35.3%
35.0%
International calls
2014
2015
1,401
1,292
335
321
24
24
819
715
223
232
23.9%
24.8%
320
329
305
295
286
81
79
75
75
72
5
7
6
6
5
177
179
165
159
158
58
64
59
55
50
25.3%
24.0%
24.6%
25.4%
25.2%
Calls to mobiles
2014
2015
4,720
4,349
1,713
1,618
344
332
1,095
992
1,568
1,407
36.3%
37.2%
2015 Q2
2015 Q3
2015 Q4
2016 Q1
2016 Q2
1,091
1,087
1,037
1,057
1,030
404
404
386
394
384
80
85
83
81
77
250
248
235
237
235
357
349
333
345
334
37.0%
37.2%
37.2%
37.3%
37.3%
Other calls*
2014
2015
5,915
5,440
2,296
2,131
293
199
1,845
1,812
1,481
1,297
38.8%
39.2%
2015 Q2
2015 Q3
2015 Q4
2016 Q1
2016 Q2
1,327
1,362
1,318
1,301
1,235
530
549
502
504
467
49
50
44
45
39
447
449
463
436
418
302
314
309
316
311
39.9%
40.3%
38.1%
38.7%
37.8%
2015 Q2
2015 Q3
2015 Q4
2016 Q1
2016 Q2
1 Includes
All
Operators
freephone, special services, premium rate, directory enquiries and all other call types.
- 15 -
Telecommunications Market Data Tables
Table 16
Summary of residential and small business broadband connections at end of
quarter (000's)1
Total
ADSL
Cable
Other (inc.
FTTx)
BT retail
share
2014
2015
23,730
24,662
15,538
14,497
4,541
4,701
3,651
5,465
32.0%
32.4%
2015 Q2
2015 Q3
2015 Q4
2016 Q1
2016 Q2
24,174
24,387
24,662
24,266
24,858
15,004
14,761
14,497
13,651
13,946
4,578
4,632
4,701
4,771
4,814
4,592
4,993
5,465
5,845
6,097
32.3%
32.3%
32.4%
33.3%
32.8%
- 16 -
Telecommunications Market Data Tables
3. Mobile telecoms market data tables
Q2 2016 (April to June 2016)
Table
1
Estimated retail revenues generated by mobile telephony
18
2
Call and message volumes by call type
18
3
Subscriber numbers by type
19
4
Average monthly retail revenue per subscriber
19
5
Interconnection call volumes
20
Note: The data in these tables are the most accurate currently available. Where historical restatements have
occurred, this is due to either operator restatements or improvements in methodology.
- 17 -
Telecommunications Market Data Tables
Table 1
Estimated retail revenues generated by mobile
telephony (£millions)
2014
2015
2015 Q2
2015 Q3
2015 Q4
2016 Q1
2016 Q2
Total
Access
and
bundled
svcs
UK fixed
calls
On-net
mobile
calls
Off-net
mobile
calls
Int'l
calls
Other
calls
SMS
and
MMS
Data
services
15,242
15,170
8,331
10,297
486
392
375
313
518
428
598
522
902
699
1,298
764
2,734
1,755
3,771
3,832
3,833
3,785
3,807
2,565
2,583
2,633
2,667
2,705
100
97
91
82
79
78
77
76
69
70
109
106
105
92
93
132
124
127
117
113
154
198
171
154
143
194
191
188
175
176
438
456
442
429
428
Note: Includes estimates where Ofcom does not receive data from providers; excludes revenues from interconnection.
Table 2
Call and message volumes by call type (billions of minutes/messages)
2014
2015
2015 Q2
2015 Q3
2015 Q4
2016 Q1
2016 Q2
All calls
UK fixed
calls
On-net
mobile
calls
Off-net
mobile
calls
Int'l
calls
Calls
when
roaming
Other
calls
SMS &
MMS
messages
137.36
142.62
32.07
33.13
39.29
39.47
51.59
55.99
6.98
6.49
1.72
1.90
5.71
5.65
109.61
101.54
35.78
34.98
36.82
36.84
38.07
8.37
8.02
8.50
8.31
8.21
9.82
9.56
10.36
10.28
10.61
13.93
13.96
14.46
14.90
15.69
1.75
1.49
1.60
1.52
1.58
0.47
0.57
0.50
0.47
0.51
1.44
1.38
1.41
1.36
1.48
25.72
25.18
24.84
24.22
23.70
Note: Includes estimates where Ofcom does not receive data from providers.
- 18 -
Telecommunications Market Data Tables
Table 3
Subscriber numbers by type (millions)
2014
2015
2015 Q2
2015 Q3
2015 Q4
2016 Q1
2016 Q2
Conns during
period
32.13
31.18
Total
subs at
end of
period
83.66
84.73
Postpay
subs at
end of
period
49.34
51.38
Pre-pay
subs at
end of
period
34.32
33.35
Net
change
during
period
0.99
1.07
Proportion
post-pay
59.0%
60.6%
Mobile
b'band
subs
at end
of
period
5.20
5.59
7.73
8.26
7.85
6.97
7.08
84.50
85.00
84.73
83.88
83.57
50.50
50.64
51.38
52.03
52.35
34.00
34.36
33.35
31.85
31.22
1.02
0.51
-0.27
-0.85
-0.30
59.8%
59.6%
60.6%
62.0%
62.6%
5.36
5.56
5.59
5.50
5.50
Note: Includes estimates where Ofcom does not receive data from providers; excludes M2M connections.
Table 4
Average monthly retail revenue per subscriber (£ per
month)
All
subscribers
Postpay
contract
Pre-pay
2014
2015
15.37
15.00
22.81
21.84
5.07
4.75
2015 Q2
2015 Q3
2015 Q4
2016 Q1
2016 Q2
14.97
15.07
15.06
14.97
15.16
21.93
21.94
21.57
21.18
21.17
4.65
4.75
4.93
4.83
4.92
Note: Revenues are only from those services detailed in Table 1 and do not include those generated by incoming calls or
VAT.
- 19 -
Telecommunications Market Data Tables
Table 5
Interconnection call volumes (billions of minutes)
All
operators
2014
2015
52.89
52.48
2015 Q2
2015 Q3
2015 Q4
2016 Q1
2016 Q2
13.50
12.94
13.03
13.49
13.77
- 20 -