VENUE FACTSHEET
No. 8, 24 November 2015
YourPlay - Key messages for staff
From 1 December, staff in your venue must be able to promote YourPlay to players of gaming
machines. They must be able to help players sign up and use YourPlay, while your gaming area
is open.
There must be at least one staff member who has completed the YourPlay training in your
venue at all times to encode cards, register players and assist them to use YourPlay at the
gaming machines and the kiosk. All staff in your gaming area must know about YourPlay.
This factsheet is for all gaming venue staff but there is additional information at the end for staff
in venues with loyalty schemes.
Key features of YourPlay
Players can use YourPlay to:

track the money and time they spend on gaming machines

set limits on the money or time (or both) they spend on gaming machines

set personal messages that will appear at the gaming machine while they play, to help them stick
to their limits or remind them of reasons why they wanted to limit their play

see their playing history and access activity statements online or at the venue kiosk. Annual
activity statements can also be sent to players via email or post if they choose to.
Promoting YourPlay
Staff must promote YourPlay to players of gaming machines. They are expected to be able to talk to
players about the key messages in their interactions with players in the gaming area. Staff must also
help players register for and use YourPlay.
YourPlay key messages

YourPlay is a new scheme that gives players the power to track their spending on gaming machines
and to set their own limits on the time and money they spend.

YourPlay is available on every gaming machine in Victoria, including the casino.

Players can track their progress against the limits they set themselves as they play - messages will
display on the gaming machine screens, providing players with updates on their spending and
reminders when they reach 70% and 90% of their limit and at their limit.

Players can also use YourPlay to track their playing activity without setting limits.

Players can change the limits they set, but a cooling off period of at least 24 hours applies if they
increase their limits. (Refer players to the blue YourPlay terms and conditions brochure for details).

All player information (both personal details and playing activity data) on the YourPlay system is
secure and confidential and protected by the Privacy and Data Protection Act 2014.
YourPlay cards

YourPlay cards work on any gaming machine in the state, including the casino. Players do not need
to get a new card from each venue to use YourPlay.

Players can use casual cards in the same way they use registered cards. Let players know they
are not single-use, disposable cards.
VENUE FACTSHEET
No. 8, 24 November 2015
YourPlay - Key messages for staff
What happens when a limit is reached?
Staff must be able to inform a player of the following:

If a player reaches a limit they have set, the gaming machine will disable the game. This provides
players with a break in play to consider whether they want to stop or continue to play beyond their
limit.

If a player chooses to continue to play after reaching a limit, YourPlay will continue to track their play
beyond their limit.

If a player has set two limits (on time and money), YourPlay will continue to track against the second
limit until that one is reached too.

Players should leave their card in the gaming machine when playing (even after reaching their
limits), so they can continue to track their play and get more accurate information about their playing
activity.
YourPlay registration
When registering a player for YourPlay, all staff must:

inform players about YourPlay and how it works (refer to the key messages above)

give players the purple and blue YourPlay brochures

encode a card and ask them to set a PIN for their card

tell players they can access their YourPlay account online at any time from any device. They can
use their YourPlay account username and set a password for access

tell players they can also access their YourPlay account on a kiosk in any venue using their card
and PIN or their username and password.
Cancelling a YourPlay account
If a player wants to cancel their YourPlay account, staff should tell players who cancel their YourPlay
account that they can no longer use their card on a gaming machine to track their play or limits - but
there is a 24 hour cooling off period that applies.
Inform them that during this 24-hour period:

players will still have access to their online account, giving them the opportunity to view and
print their playing activity statements before the account is cancelled

players can also reactivate their YourPlay account, without losing any of their playing history
information. Players can do this at the service counter, online or at the venue kiosk.
If a player wants to reactivate their YourPlay account after the 24-hour cooling off period has ended, they
will need to create a new account. Once an account is cancelled, it cannot be reactivated and the
information can no longer be accessed.
More information
Venues can get resources or more information at justice.vic.gov.au/yourplay
VENUE FACTSHEET
No. 8, 24 November 2015
Extra information for staff at venues with loyalty schemes
Staff at venues with loyalty schemes must be aware of extra information about how YourPlay
works with the loyalty scheme.
Registering players
Staff signing players up to a loyalty scheme must:

inform players about YourPlay when they are signing up for the loyalty scheme

tell them they can have YourPlay added to their card when you process their loyalty application

give all players who sign up for your loyalty scheme the purple YourPlay brochure

tell the players they can use the same card for YourPlay and their loyalty membership – but the two
schemes do not share any information.
Staff signing players up for YourPlay and a loyalty scheme must:

give the player the purple and blue YourPlay brochures.
Staff signing players up for YourPlay only must:

tell players they can register for YourPlay only and do not have to register for loyalty as well

ask the player if they are also a gaming loyalty member in your venue. If they are, add YourPlay to their
loyalty card rather than giving them a new YourPlay card.
YourPlay cards
Staff should tell players:

they can use a loyalty card encoded with YourPlay on any gaming machine in Victoria, even if it is on a
loyalty card

a YourPlay account can be added to multiple venue loyalty cards if a player is a member of loyalty
schemes at a number of venues or the casino

if they use a loyalty card at a different venue - loyalty won’t work but YourPlay will.
Impact of YourPlay on loyalty points
Players using cards with loyalty and YourPlay will stop earning loyalty points once they reach their first limit.
Players won’t be able to earn points until the limit resets at the start of the next day or week (depending on
whether a player has set a daily or weekly limit).
This may lead to some players asking staff to remove YourPlay from their loyalty card.
If players ask to have YourPlay removed from their loyalty card, staff should:

Remind players that they chose to set a limit and YourPlay is simply trying to support them to stick to
the limit they set themselves.

Explain that they can change their limits at any time, if they feel they are not right for them.

Encourage them to try using YourPlay to track their play instead by choosing not to set a limit. This will
not affect their loyalty points but will give them access to all their playing activity information if they use
their card each time they play.