RSCCD
Cisco IP Communications
Solutions
End User Training
May 20, 2009
Genesis Networks, Inc.
Confidential and Proprietary
Course Overview
• The Cisco IP Communications Training
Course explains how to use the basic
features of the District’s IP
Communications System.
Genesis Networks, Inc.
Confidential and Proprietary
Using Common IPC Features
• By the end of this training you will be able
to complete the following:
– Place, transfer, forward, park and pick up a call
– Set voice mail passwords
– Retrieve, play, save, and delete voice mail
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Confidential and Proprietary
Getting to Know Your Phone
Line or Speed Dial Button
Message
Waiting
Footstand
Adjustment
LCD
Screen
Soft Keys.
Messages
Directories
Services
Settings
Buttons
Navigation
Button
Volume
Button
Speaker
Button
Headset
Button
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Mute
Button
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Placing a Call
There are many ways to place a phone call.
You can simply:
•
•
Line Buttons
Lift the handset
Dial the phone number
Other ways include the following:
1. Dial the phone number
2. Do one of the following:
•
•
•
•
Lift the handset
Press the line button for the
line you wish to call on
(Speaker button lights)
Press the Speaker button
Press the Headset button
Handset
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Speaker
Headset
Confidential and Proprietary
Dialing the Number
Inside Calls: Dial 5 digit extension number
New 5 digit extension is the last number of your
prefix and last 4 digits of your phone number.
Example :714-564-5420 = Ext. 45420
Outside Calls: Dial “9” + the number
Note:
1. Dial “9” + 10-digit number --- Dialing from New
System to Old System
2. Dial “9” + ”1” + the number + Long Distance
Access Code --- Dialing long distance number *
** Old system will be removed once everybody is
transported to the new system.
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Confidential and Proprietary
Dialing Emergency 911
Emergency Calls: Dial “911” or “9911”
to reach the Public Safety Answering
Point
A Site Administrator will also be
notified that a 911 call has been placed.
This will help ensure that the First
Responders have access to the location
of the 911 caller.
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Answering an Incoming Call
•
•
Lift the handset
Or, answer with the speakerphone;
either:
– Press the Speaker button
– Press the Answer softkey
– Press the line button for the incoming
call
•
Or, answer with a headset; either:
– Press the Headset button
(If not lighted)
– If lighted, either:
• Press the Answer softkey
• Press the line button for the incoming
call
•
•
Press the Mute button to mute a call
or to disengage mute.
* iidivert – during a call, direct an
incoming call straight to voicemail
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Handset
Softkeys
Speaker
Headset
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Ending a Call
• Depending on how the call
was placed (or accepted), do
one of the following:
– Hang up the handset
– Press the Speaker button
– Press the Headset button
– Press the EndCall softkey
Handset
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Softkeys
Speaker
Headset
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Putting a Call on Hold
• Press the Hold softkey.
• To return to the call, press
the Resume softkey.
• If you have multiple calls
on hold:
– Use the Scroll key to
select the call to resume
– Press the Resume
softkey
Softkeys
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Scroll
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Answering a Second Call
•
While on the first call: (Manage 4 calls
per phone line.)
– If necessary, press the Scroll key to
highlight the second call
– Then, press the Answer softkey. This
places the first call on hold.
•
To resume either call:
– Press the Scroll key to select the desired
call
– Then, press the Resume softkey
•
To end either call:
– Press the Scroll key to select the call
– Then, press the EndCall softkey
•
After ending either call, press the
Resume softkey to resume the other call.
Softkeys
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Scroll
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Transferring an Incoming Call
•
•
•
•
Answer the call.
Press Transfer softkey. This places the
call on hold.
Dial the number that the call will be
transferred to.
When the dialed number rings, either:
– Press the Transfer softkey again, or
– Wait for the party to answer so you can
announce the call, and then press the
Transfer softkey.
– Or direct to VM, dial *XXXXX
•
If the party refuses the call, or the call
does not complete successfully, press
the Resume softkey to re-join the
original call.
*Default 3 rings
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Softkeys
Confidential and Proprietary
Forwarding all Calls
• To forward all incoming calls to another
extension:
1.
2.
Press the CFwdAll softkey.
Enter the telephone number to which
you want to forward all your
incoming calls.
A flashing right arrow appears next
to your telephone number on the
LCD to indicate that all incoming
calls are being forwarded.
The number calls are forwarded to
appear near the bottom of the
display.
• To Cancel, press the CFwdAll softkey.
Softkeys
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Forwarding All Calls to Voicemail
• To forward all incoming calls to
voicemails:
1.
2.
Press the CFwdAll softkey.
Press the Messages softkey
The number calls are forwarded
to appears near the bottom of the
display.
• To Cancel, press the CFwdAll
softkey.
Softkeys
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Confidential and Proprietary
Parking and Retrieving a Call
Park an active call on one phone and retrieve the call on another phone.
• Use verbal examples (lab)
• During a call, press the more
softkey, then the Park softkey.
• Note the Call Park number
displayed on the screen (displays
for ~10 seconds).
• Hang up.
• From any IP phone, press # and
dial the Call Park number.
• You have two (2) minutes to
answer the call, then it starts
ringing at the original phone.
Softkeys
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Making Conference Calls
1. Place the first call and wait for it to be
answered.
2. Press the more softkey, then, press the Confrn
softkey. This selects a new line and places the
first call on hold.
3. Dial another telephone number.
4. When the next call is answered, press the
Confrn softkey to add this person to the
conference call. You should now be able to
speak to both called parties
5. Repeat step 4 to a total of 8 including yourself.
• Max participants is 8 (7 other lines and
yourself)
Softkeys
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Changing Phone Settings
1) Press the Settings button, using Softkeys
select User Preference then Rings.
Press the Scroll key to highlight
Ring Type; press the Select Softkey.
2)
Press the Scroll key to highlight either a
line or the default ring setting (these work
the same), the press the Select softkey.
3)
Use the Scroll key to highlight a ring type.
4)
Press the Play softkey to hear the
highlighted ring type.
5)
To select a ring type, press the Select softkey
and then press the SAVE softkey.
6)
Press the Exit softkey twice to exit.
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Softkeys
Scroll
Settings
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Voicemail
1. Press the Messages button.
2. Enter your password (first time access use 123987#).
3. Listen carefully to the prompts and respond as prompted:
– Following directions
– Record your name
– Record a greeting that outside callers will hear when you do not answer
your phone
– Change your phone password
– If you hang up before finishing, you will be prompted the next time you
press Messages to repeat the above steps.
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Accessing Voicemail from Another
Phone
Dial 1-714-564-5500 outside of District, dial
45500 within District.
1. When prompted for an ID, enter your
extension number and press #.
2. Enter your vm password and press #.
3. Follow the voice instructions.
Genesis Networks, Inc.
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Saving/Deleting Voice Messages
by Phone
• Press the Messages button.
• Enter your password.
• Press 1 to hear new
messages
• To save during or after
playback, press 2. To
delete, press 3
Messages
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Confidential and Proprietary
Voicemail Retrieval – Microsoft Outlook Web Access
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Rancho Santiago District Cisco IP Phone Personal FAQ Sheet.
Voicemail Playback – Microsoft Windows Media Player
Genesis Networks, Inc.
Confidential and Proprietary
Rancho Santiago District Cisco IP Phone Personal FAQ Sheet.
Outlook E-Mail Retention Reminder
All employees have 500 MB of space.
Mail Retention Guarantees:
1.
Maintain Inbox messages up to 120 days old.
2.
Maintain Sent Messages up to 90 days old.
3.
Maintain Deleted Items up to 5 days old.
4.
Calendar, Contacts, Notes, and Tasks are not affected by age limits.
5. Old messages are cleared on a regular basis to mitigate available storage
being consumed.
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Accessing The CCMUser Page
This page allows you to create Speed
dials and Abbreviated dials.
Use your internet web browser to
go to the following address:
https://10.180.20.10/ccmuser
1. Enter your WebAdvisor ID in
the “Username” field.
2. Enter your network password
in the ”Password” filed
(Password you use to login to
your computer each morning.)
3. Click the “Login” button
4. A Certificate window appears.
Select the RED Shield with X
(not recommended).
5. Disregard not recommended.
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Setting Speed Dials
1.
2.
3.
4.
5.
6.
7.
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Under “User Options” select
Device.
Select the “Speed Dials”
button.
Enter your speed dial contact
information in the fields
Save changes using DISK
icon.
Then select ReSET button,
then Restart button.
Phone LCD screen blinks after
some delay. Changes are then
made.
Close window, Log Off from
CCMUser Page.
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Setting Abbreviated Dials
Log in same as Speed dial, go to
Log in same as Speed Dial.
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Abbreviated dials
On a two in phone you begin with
Code 2 Abbreviated Dial # OR
Code 3 Abbreviated Dial #
Code 4 Abbreviated Dial #
Code 5 Abbreviated Dial #
Continue adding numbers until
you reach Code 99.
1. Save changes using DISK icon.
2. Then select ReSET button, then
Restart button.
3. Phone LCD screen blinks after
some delay. Changes then made.
4. Close window, Log Off from
CCMUser Page
5. To dial abbreviated code. Select
code number on key pad then
third soft key AbbrDial.
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Important Numbers To
Remember
• 333 Campus - Safety Non-Emergency
Number
• 911 or 9911 - Emergency Dial Number
• 1-714-564-5500 – To Access Unity
Voicemail System Externally
Genesis Networks, Inc.
Confidential and Proprietary
Ongoing Support
– For your Cisco IP Phone:
• Quick Reference Guide –
< link to the 7942 / 7962 IP phone quick reference guide>
– For Cisco Unity
• Use the ? Key between the four button keys. (messages, directories,
settings, & services)
– Where to get support
• District Office IT Help Desk 714-480-7427
• SAC IT Help Desk 714-564-4357
• SCC IT Help Desk 714-628-4999
• RSCCD Intranet web site
• Online Training
<link to the IP phone flash training slides>
Genesis Networks, Inc.
Confidential and Proprietary