Thurrock Council
Individual Service Funds
Catherine Wilson
Service Manager
Self Directed Support
Our Vision in Thurrock
In Thurrock we believe that in order for
people to live fulfilled lives they must have
real choice and control over key decisions
that affect their lives. We will support people
to exercise choice and control and to
maintain their independence in a safe and
secure environment.
Engaging everyone in the
Personalisation journey
Consultation about outcome based commissioning
More Choice and Control!
Service Users
Carers
Providers
Partner Agencies
Staff
What have we done so far?
 Redefined process, redefined team structures and
redefined job roles.
 Implemented a new system to support the process
and working practices.
 18 months of planning.
 Went live 1st April 2009
 Continuous review of the processes responding
everyone’s experiences
Individual Service Funds
• A positive choice
• A staged approach
• 4 domiciliary providers
• Short Break Services
• Wider Brokerage
Individual Service Funds
• External engagement
• Internal Systems
•
•
•
•
People who use services
Emerging User Led Organisation
Practitioners
Customer Finance
Individual Service Funds
• Enable service users to commission services
directly from care providers.
• Council issue payment 28 days in advance to the
care provider
FLEXIBILITY
• Test payment systems
• Contract amendments – Council and Care Provider
• Letters of agreement – Service User and Care Provider
Service User and Council
• Practitioner Guidance
• Support Planning
Individual Service Funds
Support and expand outcome focused work
• Pilot with one agency
• Role out
• Reviews
Evaluation