Not by robot alone
does RPA live
RPA Architecture & Design
HP Inc.
Marcin Konopka / December, 2015
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HP Inc.
201
5
Comments
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HP
Working with RPA across a very board set of clients under
a mature program at senior levels, HP has used the
experience of putting RPA at the heart of their own GBS
capabilities to learn quickly what works and what needs
to change in order to maximize value for clients
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TCS
A wide breadth of RPA solutions many of which have been
developed internally and are now being actively marketed
for their specific features and capabilities
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IBM
RPA (3rd party and proprietary) is being deployed under
an industrialized model that seeks to redefine completely
how IBM builds solutions for BPO
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Sutherland
GS
An early mover in RPA who has taken lessons from large
client solutions to now create an enhanced RPA model
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2014
BPO
Service
Provider
15
Genpact
Moving quickly now to integrate RPA into business
platforms and Invest in 3rd party tool relationships as
technology becomes more integrated into strategy
Deployed close to 300 robots internally in HP in 2014/15 program
Automared over 400 FTE
Across Finance, Sales Operations, Supply Chain, Marketing
Accessed 60 different IT applications
Over 100 developers
Over 50 projects
HP Inc.
Chief Operating
Officer
Business
Transformation
Global Operations
Centers Organization
Robotics &
Automation
Information
Technology
Agenda
Digital Workforce
Transformation
What else do I
need to manage
my Digital
Workforce?
Open industry
issues
Q&A
Digital Workforce
“By 2018, digital business require 50 percent
less business process workers and 500
percent more key digital business jobs,
compared to traditional models.”
Gartner’s Symposium/ITxpo 2014
Digital Workforce
Server
Mission Control Center
Robots hosted
in cloud
Enterprise Systems
Robots need: Mission Control Center
Process Perspective
Robot Perspective
Robots need: Workflow
Robots need: Credentials Vault
Digital User Policy
Domain account
Email address
Digital badge
SAP / IT system account
HR record
Robots need: Window Seat?
Virtual Desktops
Easier to control
Easier to manage
Server
Easier to scale
Less expensive
Risk: Windows
Licensing
Robots & People Working Together
Processo
rs
Human Agent
Workflow
Input
Processing
Output
Reporting
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E-mail
Excel
Manual
Validation
Business Rules
Status
Output values
Notifications
Dashboards
Reports
Engines
Unstructured Input
Interpretation
Credentials Vault
Mission Control Center
Summary
Not by Robot only does
RPA live
Digital Workforce
Transformation requires
longer term vision
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Workflow
Password Vault
Virtual Desktops
Open Industry Questions
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Robotic Ids
Unstructured to Structured
input conversion
Cognitive decisin making
Thank you