GLOBAL CRISIS MANAGEMENT UPDATE
SONY PICTURES ENTERTAINMENT
SCA Policy
• The crises events of 2011 resulted in the creation of
the “Sony Group Business Continuity & Crisis
Management Planning Policy” - Issued by SCA in
May 2012
• Policy mandates creating, maintaining, and testing
of Business Continuity, Crisis Management, and
Crisis Communication Plans for each Sony Group.
“In these tough times, Sony cannot afford to not be prepared….”
October 2012 – Nicole Seligman
3
Crisis Management
The process by which an
organization deals with a
major event or crisis that
threatens to harm the
organization, its
stakeholders, or the general
public.
SPE – “Global Crisis Management”
Key Program Components
•
•
•
•
•
•
•
•
•
•
Business Continuity Plan (aka “General Plan”)
Executive Crisis Team Plan
Global Crisis Management Team Action Plan
Region Crisis Response Plan
Local Crisis Response Plan
Global Recovery Management Team Action Plan
Department Business Recovery Plan
SPE Emergency Standard / Procedures
Business Occupancy Resumption Program (BORP)
IT Disaster Recovery (DR) Plan
5
CRISIS RESPONSE FLOW
Initial Actions For Any Crisis
• Incident reported into the GSOC
• GSOC alerts the Incident Assessment Team (IAT)
• IAT classifies incident per SCA Alert Levels
• IAT Assigns IC
• IAT determines escalation & follows CM Process Flow
Incident Assessment Team (IAT)
•
Every crisis/incident affecting SPE reviewed by IAT
•
Subset of SPE’s Global Crisis Management Team (GCMT)
•
Members include CM & BCP Leads, GSOC, Travel, and Corp Comm
•
Responsible for initial analysis and triage of incident
•
Incident Commander (IC) assigned and determined by type of incident (safety,
security, environmental, IT, investigations)
IAT Roster
SCA Alert Level Classifications
Pre Determined IC’s
Global Crisis Management Team (GCMT)
• Activated by the IAT
• Activates GCMT plan and assembles at the EOC
• Activates appropriate Regional Crisis Team if needed
• Notifies and updates the Executive Crisis Team (ECT)
• Manages and supports the crisis response
Regional Crisis Team (RCT)
• Activated by the GCMT or any member of the RCT
• Teams are LATAM, EMEA, and APAC
• Any incident in North America is managed by the GCMT
• Core membership includes regional leads in SEHS, Facilities,
P&O, IT, Legal, Finance
• Liaise with the business during crisis with support from GCMT
• Assist with supporting local business continuity plans
Site Crisis Team (SCT)
• Activated at time of incident – usually first responders
• Determines accountability of staff and impact of an event
• Provides stability at local level (shutoffs, secure bldg, etc…)
• Communicating and updating the GCMT
• Local office contacts responsible for crisis management and
activating local business continuity plans
Executive Crisis Team (EXCT)
• Activated by GCMT
• Provide overall guidance, support, and funding of proposed
response
• Determines business-related response and recovery priorities
• Advised and updated by the GCMT
Phases of Crisis Management
Recovery
(Business
Continuity)
Prevention &
Mitigation
Emergency
Response
Emergency
Preparedness
EVENT
CM Hierarchy
S
E
V
E
R
I
T
Y
What We Plan For…..
•We Do Not Develop Plans for a Specific Crisis
•We Develop Plans to Account For:
Loss of People
Loss of Facility
Loss of Connectivity
Loss of Power
Loss of Key Interdependency/Vendor
18
Department Business Recovery Plans
• Initial actions
• Staff contacts, call-out lists, and emergency
communications
• Summary of critical functions
• Critical Function Procedures
• External contacts and resources
• Vital records and assets
• Emergency contact information
19
Emergency Procedures Template
Questions / Comments?
Scot Falkenstien
Tom Roepke
Mark Wachter
Kyle Momii
Exec Director,
Fire/Life Safety
x45501
Director, Business
Continuity
x48372
Director, Global
Threat Mgmt
x48584
Manager, Emergency
Preparedness
x41247
21