Scarborough Borough Council
Going Mobile
The case for mobile
The solution
The App – At work!
Plans
Jeff Crowe
The case for mobile working

Who is ‘Agile Working’ for?

What do our officers want to do?

Cost and waste reductions

So what were the problems?

A vital key – Not losing work

Overcoming internet connectivity

Expense

Integrations

Development and Support
Scarborough Borough Council
The solution – Firmstep App

Why use Firmstep?

Online forms

Workflow / Processes

Skillsets

Integrations

Support and development

Costs

Training and familiarity

Corporate solution
Scarborough Borough Council
App
Forms Workflow
Firmstep
Suite
Officers
Dash
The solution – Firmstep App
So what is it?
It is a form
In a web browser
Is that it?
Yes and No!
Scarborough Borough Council
The solution – Firmstep App
It is a ‘Cross-platform’ online and offline application website (App).
It allows the Firmstep suite of products to be integrated
and delivered into the offline App.
Allows specified officers to perform their work:
regardless of their device, regardless of their location and regardless
of available connectivity.
Officers can ‘Sync’ with the back-office, safely delivering their work
and receiving updated Tasks during the day.
Scarborough Borough Council
The App – It’s Agnostic
Runs on most modern browsers



Internet Explorer 9+
Chrome
Safari
Under most Operating Systems



Windows 7 & 8
iOS
Android (untested)
Scarborough Borough Council
On any modern data device
 iPhones
 iPads
 Android tablets
 Android phones
 Windows 7 & 8 Tablets
 Windows laptops (and PC’s!!!)
 Windows Phone
The App – How it works
Overview…
One user can log in on any one device
Users given ability to use the App
Users given rights to Forms and Roles
Design and build efficient processes
Multiple interlinked forms
Integrations based on connectivity
Notifications and reporting
Then publish to the App (and Dash)
Forms held on the device until synced
Workflow delivered through App/Dash
Review, engage and improve
Scarborough Borough Council
The App – Taxi Inspections
Our first process delivered by the App
• Manageable scale for development
• Ticked all our boxes!
• Ideal for understanding what we need to do
• Used to develop and test the App
• Launched just last week
• More than 50 inspections already done!
• Each inspection saves about 15 minutes of
administration time
• Save around 200 hours per annum with just
this one part of the overall process
Scarborough Borough Council
The App – at Work!
Vehicle Inspection process
Defined Roles
Admin
Inspector
Reviewer
(overview – manager)
Inspections
Perform inspections
‘Update & Sync’
Add new inspections
Inspect, etc. etc…
Start of day Process
Select vehicles to be inspected –
simple admin form on Dash
Log into the App on the device
‘Update & Sync’
Scarborough Borough Council
Admin
Update Case mgmt.
File Docs
Follow up issues
Close cases
The App – at Work!
Scarborough Borough Council
The App – at Work!
Scarborough Borough Council
The App – at Work!
Scarborough Borough Council
• Tasks become Submissions
• Emails, PDF’s, Images, file writes and
database entries etc can occur on Sync.
Scarborough Borough Council
Integrations
Currently we integrate with:









Civica web payments
Idox (EHS)
iClipse DIP (Local taxation)
LLPG (Land and Property Gazetteer)
Email and calendar (Outlook)
WebAspx (cleansing property geo-system)
Lost/Found Dog register
Maps
Our SQL infrastructure (databases and reporting)
Scarborough Borough Council
The App - Benefits
What the App is starting to deliver:









Business transformation
Efficiencies
Optimisation of officer time
Cutting wasteful administration (savings)
Data security
Standardisation of practices
Accountability
Business knowledge
Reports and auditability
Scarborough Borough Council
Next Steps…






Refinement of the ‘App’…
Business improvement in other service areas
Evaluation of business cases
Integration with our new electronic document
and records management system (EDRM)
Building up skills and knowledge to streamline
process development (Rapid development)
Use of data for performance improvement,
profiling and further channel shift.
Scarborough Borough Council
Future Plans
Deeper integration with Back office systems
(Idox, Lalpac and any other justifiable Case Management System)
 Push and pull of data from more systems
 Enhanced scope and workflow



Leading to optimal work practices
Better customer service
Removing case management systems
Now Investigating and Developing




Public Convenience inspections
Playground and other asset inspections
Environmental inspections (food, premises etc.)
Well-being, homelessness, etc…
Scarborough Borough Council
Questions

Any questions



Limitations of the App
More technical queries
Setting up the environment

Contact: [email protected] (ICT Analyst)

Or speak to Firmstep!
Scarborough Borough Council