Job and Person Specification
Title of Role:
Receptionist
Remuneration Level: ASO 2
Office of the Director of Public
Business Unit:
Prosecutions (ODPP)
Division:
Type of Appointment:
Position Number:
Job and Person Specification Approval
……………………………………. ......../......../........
DELEGATE
Primary Purpose
The primary purpose of the Receptionist is to be the first point of enquiry for members of the public
both face to face and over the phone for the ODPP. In addition, the role provides general
administration support service, resulting in an effective and efficient level of customer service and
support to the professional staff and clients of the Office.
Reporting Relationships

The receptionist reports to the Administrative Co-ordinator.
Key Relationships/Interactions

The receptionist works collaboratively with all staff within the office, in particular administrative
staff.
Key Challenges

Ensure the needs of the Office of the Director of Public Prosecutions’ customers are met by
providing excellent customer service, ensuring that the interaction with customers is both timely
and courteous.

Efficiently handling high volumes of calls.

Responsibility for various administrative tasks.
Special Conditions (Optional Insertion)

Must be prepared to be rostered between 8.30 am - 5.30pm.
AGD Conditions




Participation in annual performance review and development;
Actively participate in all mandatory training requirements;
Abide by the standards in the Code of Ethics for the South Australian Public Sector (the Code);
and
Employment is dependent upon a National Police Certificate clearance that the AGD finds
satisfactory.
Flexible Working Arrangement Options (Optional Insertion)


Flexitime arrangements are available in this role.
Job Sharing arrangements are available in this role.
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Responsibilities
This Job and Person Specification provides an indication of the type of duties you will be engaged to
perform. You may be lawfully directed to perform any duties that a person with your qualifications,
skills and abilities would reasonably be expected to perform. The Receptionist is responsible for:
Key Responsibilities
Specified Duties
 Provide quality customer service with
customers that is timely and courteous.
 Efficiently handle high volumes of calls.
 Continuously improve processes and
practices.
Reception Duties
Administration Tasks
 Update various databases, documents
and research resources both in hard copy
and electronic format.
.
 Coordinate court bags, cars, cab charge,
room bookings and creation of new
folders/files.
 Undertake responsibility for Toll courier
bookings and reconciliation of courier
accounts each month.
 Test duress alarm and record outcomes
and report faults in a timely manner.
Security Tasks
 Responsible and accountable for adhering
to the requirements of the WHS Act 2012;
relevant WHS Regulations 2012; the
Equal Opportunity Act 1984; the PS Act
2009; the Code of Ethics for Public Sector
employees; the principles of diversity; and
the Department’s policies and procedures;
 Keep accurate and complete records of
business activities in accordance with the
State Records Act 1997.
Compliance
Performance
Indicator/Measurement
 Feedback from ODPP
visitors and staff is
positive.
 Active participation
through suggestions
for process
improvement in
reception related
duties
 ODPP databases and
documents are up to
date.
 Up to date
documentation kept re
all admin tasks.
 Toll bookings
reconciled monthly.
 ODPP duress alarm
tested monthly and
record kept.
 Active participation
and contribution in
responsible and safe
work practices.
 Abides by the Acts,
Regulations, Policies
and Procedures
relevant to employees
of the Department;
 Documents and
correspondence filed
according to States
Records Act, 1997.
Technical Expertise
Qualifications, Skills, Knowledge and Experience relevant to the role
Technical
Expertise
(Essential)
 None
Technical
Expertise
(Desirable)
 None
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Behavioural Capabilities
Descriptors below detail the behavioural capabilities required for performance in the Receptionist role.
KEY behaviours for this role are listed with the critical behaviours highlighted in bold. These
behaviours have been drawn from a larger number of relevant behaviours in AGD’s Performance
Matrix. This broader group of behaviours are applicable to your ongoing success in the role.
Category and level
Behaviours
Strategic Focus
Adapts quickly to changing and emerging priorities.
Recognise how own work impacts on others.
Is flexible to changing priorities.
Knows how own work contributes to goals and plans.
Is open to change and new approaches.
Results Orientation
Takes responsibility for the delivery of quality and timely results.
Pays attention to detail to ensure quality results.
Reorganises work when priorities change.
Follows due process to achieve outcomes.
Actively contributes to continuous improvement.
Service Delivery
Excellence
Identifies and delivers high quality internal and external customer
service.
Accesses appropriate resources to achieve outcomes.
Shares capability and expertise to achieve outcomes.
Effectively manages their own performance positively contributing to team
performance.
Adheres to performance requirements to achieve work outcomes.
Relationship
Management
Effectively manages conflict and escalates when appropriate.
Develops effective working relationships.
Is aware of the situation and audience in a work environment.
Listens attentively and communicates clearly.
Works co-operatively with others to achieve work outcomes.
Professional
approach and drive
Maintains professionalism and confidentiality when dealing with sensitive
issues.
Contributes to a culture of respect and high ethical standards.
Maintains strict confidentiality of information.
Receptive to feedback and uses to improve performance.
Accepts change constructively
Acknowledged by
occupant
(Print name)
/
/
/
(Signature)
Acknowledged by line
manager
(Print name)
/
(Signature & title)
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