Pathways
to
Work
2013
Joint Committee on
Jobs, Enterprise and Innovation
8 October 2013
Today’s Agenda
1. Pathways To Work 2012 (PTW)
2. PTW 2013
In 2011 state provision for people who became
unemployed was fragmented, complex and ineffective…
Take details
Make appt.
Commence
Payment
Refer to CWS
Advise CWS
Take details
Commence
Payment of
BASI
Take details
Make
appointment
Cease
payment
of BASI
Refer to
Training
CES
External job.
Jobs club
Take-off
payment
Refer to FÁS
Re-start
payment
Apply for rent
supplements
etc.
Make
CE/Training
payments
Advise DSP
Cease payment
at scheme end
Advise DSP
3 sets of interfaces X 3 sets of records X 3 sets of payments X 50+ options =
complexity, duplication, frustration and sub-optimal outcomes for customers
3
Our approach to change was informed by a number of key
reports...
• Report of the Employment Task Force (Wim Kok) November 2003 –
Focus on ALMP
• OECD Report: ‘Activation policies in Ireland’ January 2009 – Focus on
activation and service integration.
• ICTU: Job Creation and Protection Plan May 2009 – Training and career
counselling for unemployed
• NYCI Report: ‘Creating a future for young jobseekers’ March 2011 –
Service Integration and activation.
• Government decision to establish a National Employment and
Entitlements Service March 2011
• NESC Report: ‘Unemployment and Active Labour Market
Policies:2011- 2015
4
And was based on developing a new service model …
Case Management
Functional Experts
Special
Needs
Investigation
Employment
Guidance
Outcomes
Integrated View of Customer
Multiple Access Channels
Access
Immediate
Needs
Job
Placement
Referral to
Personal Development
Client
Accesses
Services
Client is
registered for
service. Profile
data captured
Intreo staff
assess needs.
Helps client to
develop/monitor
personal progression
plan.
Functional experts
brought in as
necessary
Client provided with
appropriate income,
employment and
personal development
supports
5
…that links payment of benefits to participation in
activation programmes…
Register for
service and
commit to
participate in
activation?
N
Y
Commence
Payment
Y
Retain
Payment
Y
Demonstrate
Bona-Fides?
N
Move to reduced payment
Recommit and
demonstrate
Bona-Fides?
Y
N
Move to minimum payment rate
Payment
Restored
In developing this approach the focus was on early engagement
with jobseekers to stem the increase in long term
unemployment
Flows into long-term unemployment
PTW 2012 endorsed this approach….
“Put simply, no-one who
loses his/her job should be
allowed to drift, with no
support, into long term
unemployment. “
Pathways to Work
Paragraph 4, page 7.
PTW 2012 Key Elements/Actions…
• The development and roll-out of new service processes for jobseekers –
INTREO:
–
–
–
–
–
Integrated employment and income support services – ‘one-stop-shop’
Integrated welfare decisions – to speed up the decision process
Profiling to inform and prioritise the activation process
Group Engagement to initiate activation
Implementation of personal progression planning as part of a 1-2-1 case
management process
– ‘Contract’ of rights and responsibilities
– Implementation of a penalty rate regime
• The development/implementation of new jobseeker and employer offers
(JobBridge, TÚS, JobsPlus)
• Intensified employer engagement activity.
• Development and specification of contracted service delivery options
• Significant organisation mergers and integration (2,000 + staff)
The delivery of these elements/actions requires
significant organisation and service development
• Transfer of functions (2011 - 2012)
– The gathering together of all of the relevant functions within one
organisation
• Integration of services (2012 – 2013)
– The merger of services into one ‘united’ organisation
– The reorganisation of work and people to improve efficiency and
effectiveness of delivery of current services. (e.g. BSCF)
• Service Development (2012 and ongoing)
– The development and implementation of the new service model
– New IT systems and operational/resource models
– New activities for the organisation, new roles for people.
10
Today’s Agenda
1. Pathways To Work 2012 (PTW)
2. PTW 2013
PTW 2013 is a response to experience
and developments during 2012/13
• Persistence of long-term unemployment
• Emergence of jobless households as an issue to be
addressed
• EU wide commitment to respond to youth
unemployment
Addressing long-term unemployment is a key
challenge facing our state…
And our individual citizens…A person’s prospects of
finding work diminish rapidly once they pass the 12
month threshold
The more entrenched long-term unemployment becomes
the more difficult the challenge of economic recovery
Accordingly PTW 2013 seeks to “augment” PTW
2012 to increase focus on long-term unemployment
50 Actions – Including….
• Greater engagement with/More attractive incentives for
employers
• Greater engagement of third parties in delivery of activation
services - JobPath
• Rollout of the Youth Guarantee
• Focus on long term unemployed
• More activation and training scheme places for long-term
unemployed people
• Faster roll-out of the Intreo service
• More effective interplay of tax, welfare and in-work payments
A revised set of targets has been published
2012 Actual
2013 Target
Performance
Improvement on 2012
16,260
20,000
23%
Increase the exit rate of people on the live register for two
years or more by 50% (to 40%) by the end of 2015 (New
Target)
27%
Exit rate target = 31%
15%
Reduce the persistence rate (the rate at which short term
unemployed people become long term unemployed) to 25% in
2015. (New Target)
31%
29%
6%
Increase % of vacancies filled with involvement of Department
of Social Protection Employment Services to 15% by end 2015
7%
10%
39%
Provide Group Information/Engagement sessions to jobseekers
68,600
85,000 jobseekers
24%
Complete personal profiles of people listed on the live register.
53,800
Profile all clients.
775%
Conduct initial one-to-one guidance interviews with jobseekers
158,000
185,000 initial
interviews
17%
Fill all additional places on Community Employment, TÚS,
Jobbridge and the Local Government Social Employment
Scheme (New Target)
N/A
Fill 10,000 additional
places approved in
Budget
New Target
Roll-out ‘One-Stop-Shop’ intreo offices
10
33 new intreo offices
(43 offices in total)
330%
Measure/Target
Move 75,000 long-term unemployed into employment by end
2015.
Make a range of FÁS, Further Education and Higher Education
Programmes available to meet the needs of the long term
unemployed (New Target)
N/A
51,000 places
available to LTU
New Target
PathWays to Work Performance Report Q 2 2013
Measure/Target
Move 75,000 long-term unemployed at start of 2012
into employment by end 2015.
Increase the exit rate of people on the live register for
two years or more by 50% (to 40%) by the end of 2015
Reduce the persistence rate (the rate at which short
term unemployed people become long term
unemployed) to 25%
Increase % of vacancies filled with involvement of
Department of Social Protection Employment Services
to 15% by end 2015
2013 Target
End Q2 Target
End Q2 Actual
Comment
20,000
9,000
9,485
Ahead of Target
Exit rate target = 31%
29%
31%
Ahead of Target
29%
30%
31%
Off target by 3%
10%
8%
5.9%
6.8% in Q1 2013 per QNHS. Rose
from 6.3% in Q4 2012. Fell back in
Q2.
Provide Group Information/ Engagement sessions to
jobseekers
85,000 jobseekers
42,500
62,300
Ahead of Target
Complete personal profiles of people listed on the live
register.
Profile all clients.
95,000
109,066
Ahead of Target
Conduct initial one-to-one guidance interviews with
jobseekers
185,000 initial
interviews
90,000
83,000
Number of update interviews
78,700
Fill all additional places on Community Employment,
TÚS, Jobbridge and the Local Government Social
Employment Scheme
Fill 10,000 additional
places approved in
Budget
3,000
(starts on all schemes
2013)
Roll-out ‘One-Stop-Shop’ intreo offices
33 new Intreo offices
(43 offices in total)
10
(20 total)
2
17 Offices handed over as at Sept.
Still scheduled for 43 by year end
51,000 places available
to long term
unemployed
N/A
N/A
Momentum on track with 3,700
starts to the end of Q2.
Make a range of FÁS, Further Education and Higher
Education Programmes available to meet the needs of
the long term unemployed
9,244
Net Increase = 1,100
Behind target but progress being
made with new GateWay scheme
and expansion in CE places