OSTRAVA, 5.th Octopber 2010
EUROPEAN DAYS OF HANDICAP
PROCEDURES AND PRACTICES IN CHOOSING
HELPING AND EDUCATING WORKERS
TO WORK WITH DISABLED PEOPLE.
EPTA COOPERATIVE EXPERIENCE
BOLOGNA-ITALY
Lecturer:
Francesco Spoto
relations
www.epta.coop
Human ressource and internacional
director- Epta Cooperative Bologna
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Bologna and region Emilia Romagna have special place
in social economy
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BOLOGNA
City of Bologna is situated in region Emilia Romagna
and has 400 000 inhabitants.
In Italy it is highly valued for its university and high
quality social services such as education, social care
and health services. There are approximately 670 social
cooperatives, 150 of them in Bologna alone.
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EPTA COOPERATIVE
www.epta.coop
• Epta Cooperative was fouded on 1.st June 2000 with folowing
identified goals:
- To improve human and economical resources, to offer cooperatives
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various services like administration, education, quality certification,
assesment centers, head hunting and general recruitment tasks
To propose and to nurture inovative services
To acquire services which are subjekt to selection procedure
and delegate them to cooperatives.
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EPTA COOPERATIVE
• Consists of eight social cooperatives and employ
about 520 workers, 210 from them edukators
and 35 socio-sanitary workers
• Other workers are: special-need-children
assistents, personal assistents, speech therapists,
physiotherapists,
psychologists,
teachers,
administration workers, coordinators, directors
Annual budget in 2009 was 15.000.000 €
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Cooperation
Field
Eta Beta, Alfabeta,
Socio-educative services for
children/adolescents/adults,
school integration,
caregiving, work inclusion
Geco, La Carovana,
Nuova Sanità
Axia,
Croce Azzurra
Accademia Catis
habilitation, medical
treatment and medical crysis
situations
Education for social
and medical professionals
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Professionals hellping or educating
disabled people
• SOCIAL EDUCATOR
• CHILDREN AND FAMILY SERVICES EDUCATOR
• SPECIAL EDUCATOR
• SOCIO-SANITARY WORKER
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Schools with integration of disabled persons
and with educators and socio-sanitary workers
• Nursery (0-3 years)
• Kindergarten (4-5 years)
• Junior elementary school (6-10 years)
• Senior elementary school (11-13 years)
• High school (14-18 years)
School attendance in Italy is mandatory till 16
years. Disabled children are integrated since
1977 by law.
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Services offered to disabled with assistence
from educators and socio-sanitary workers
• Day care cetner
• Housing center
• Flats groups
• Sheltered workspace
• External processes work integration
• Individual participation on leisure time
activities
• Personal household assistence
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Educator training
• One of university faculties is organizing
training and certify various educators
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Educational sciences
•SOCIO-CULTURAL WORKER
Lenght of education: 3 years-300 hours intership
Role: to propose and to realize activities (educational, social,
cultural), work in multidisciplinary team
•Positions: social and socio-cultural services (school integration,
housing services, teritory work, household) for the benefit
of adolescents, elders, vulnerable adults, disabled people,
inmates and parolees, nomads and migrants and in cultural,
recreational and sport related services (youth centers, libraries,
etc.)
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Educational sciences
• Educator for chidren and families
• Lenght of education: 3 years – 300 hours intership
• Role: help with supervision and education of children
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under 3 years, maintain connection with family,
suggest and realize activities, focused e.g. on child
independence and family integration
Positions: nursery, clubs, family oriented services
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Medicine and surgery
• SPECIAL PHYSIOTHERAPY EDUCATOR
• Lenght of education: 3 years-750 hours intership
• Role: planning, executing and governance over individual
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educational benefits, with focus on development
in chalenging situation; organize educational
and integrational projects; work in multidisciplinary team
Positions: health care, psychiatric care, physical disabilities,
drug addiction, elder people, minors
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Disable people educator in Epta Cooperation
• Educator's work is focused on school and home
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assistance, leisure time organisation and work
integration
Half-time or full-time
Often the same educator work with disabled
in the afternoon and with children and minors
in the morning.
Educator with diploma earns approximately
1050€ a month net (on full-time i.e. 38 hours
a week.) Without diploma it is app. 1000€.
(As set by Joint state contract)
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Socio-sanitary worker
• Is educated in courses organized by Emilio
Romagno region. Certificate of competency
is issued after graduation. He/she leads
educational centres.
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Educional course: “Socio-sanitary worker”
• 1000 hours (basic education), from which 450 hours
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are intership
300 hours (re-qualification for skilled workers
without diploma), from which 120 hours are
intership, 110 hours (re-qualification for workers
with old diploma)
Role: household assistence, social help and help
with hygiene tasks for people with need of assistence
Position: work with minors and adults in all sociosanitary services and personal assistence services,
day centers and shletered houses, hospitals,
household assistence and school integration.
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Socio-sanitary worker in service
for disabled people in Epta Cooperation
• Socio-sanitary worker helps in households (disabled
adults and minors alike), occasionally also in schools.
• Half-time or full-time work
Socio-sanitary worker with certificate earns 950€ net
monthly (full-time, 38 hours a week),
without certificate earns app. 900€.
(As set by Joint state contract)
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Contract conditions
• Joint state contract for social cooperations:
Contract recognizes 10 levels
Some examples:
Educator with diploma is on level 6.
Educator without diploma is on level 5.
Socio-sanitary worker with certificate is on level 4.
Socio-sanitary worker without certificate is on level 3.
Service coordinator is on level 7.
Director is on level 9.
General director is on level 10.
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Contract conditions
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Solaries differs 5-10% between levels.
Full-time = 38 hours a week
Holiday = 29 day a year
Payoff = 1 month solary for every year worked
Thirteenth solary (one extra solary a year)
Sickness benefit
Maternity leave = 80% of solary for 14 months
(cooperation may pay even 100%)
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Selection procedure
• Goals:
• To satisfy cooperation needs
• To choose and supply motivated, capable
and qualified candidates suitable to fulfill
expected duties
• Promote Epta, its style and activities in outer
world
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Department of human resources
• Founded 1.st September 2005
• In November 2005 acquired ISO certificate
• Employs a person in charge of human
resources, on part time (approximately 26
hours a week), if cirkumstances requires this
person is assisted by co-worker
• Has access to database on internet
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Highlights from department history
• Recieves about 1600 applications every year
• Main sources of applicants:
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web, mail, fax
Conducts about 300 interviews every year
Every year cooperations admit 70 workers
on average. (65% of them are educators)
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More from department history
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(between 1/09/2005 and 31/12/2009)
• 318 workers had beed admited:
201 educators
59 autist's assistents
42 socio-sanitary workers
7 children's assistents
6 administrators
3 coordinators
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Stages
1.st Stage: applicants assessment
• Obtaining of CVs
• CVs assessment
• CVs archiving (by month and working
possition)
• Inviting applicants to interview
• Applicants assessment (sheet with points
and writen comment)
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Stages
2.nd Stage: Delivery of staff
to cooperations connected to Epta
• Cooperation requires assessment
and selection of applicant
• Requirement is fulfilled within 15 days
• Process conclusion
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Worker requirement form
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Date of requirement
Cooperation and responsible person name
Day of requirement conclusion
Required qualification
Driving licence
Name of working position and workplace address
Profession role
Profession duties
Skills
Lenght of working experience in the field
Preparation
Working time
Flexibility of working time
Type of contract
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Interview
• Applicant is contacted by phone and invited to
interview
• Interview last approximately 70 minutes
• Interview si conducted by person in charge of
human resources
• Interview si conducted in Epta in the office of
department of human resources
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Interview – part 1
• Lenght: 15 minutes
• Greeting of applicant and mutual introduction
• Interview presentation:
Goals, content, conditions
• Epta cooperation presentation:
• Ideals, cooperations, filed, activities
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Interview – part 2
• Lenght: 5 minutes
• Applicant's questions about infromation
from part 1.
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Interview – part 3
• Lenght: 40 minutes
• Interview with applicant (Interviewer is
making notes)
• Interview with questions focused on:
motivation
efficiency
skills
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Motivation
• 1-What has motivated applicant to choose work in social
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cooperation in specific field (e.g. disabled people) and why
did she or he choose helping people as a work.
2-After we take previous experience in account, it is
necessery to check, if motivation hasn´t changed. (by asking
How? Why? When?)
3-What had motivated applicant when she or he was
sending an application
4-What are applicant's proffesional goals.
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Efficency
• 1-What are applican't qualities regarding
punctuality and flexibility (schedules, tasks,
activities), taking responsibility, stress resilience
and burn-out syndrom prevention?
• 2-What are applican't qualities regarding
relationships in new working enviroment?
• 3-Is applicant willing to learn new skills, share skills
with others, participate in entry training and further
educate herself/himself?
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Efficency
• 4-Would applicant be willing to adapt to changes
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in working possition and corresponding changes
in working tasks?
5-Whas can applicant offer: tools, services, skills...
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Skills
• 1-Description of work experience (positions, tasks,
work organization, strenghts and weeknesses, what
is applicant doing for herself/himself, for customers,
families, colleagues, supervisors), intersips, studies,
volunteering...
• 2-Criticism and accomlishments in previous work
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Skills
• 3-After we take previous experiences in account, we
need to assess applicant strenghts and weeknesses
regarding working possition.
• 4-What are applicant's qualities, attitudes and skills
regarding working in group (integration, sharing,
criticism, conflict management), solitary work and
relations with clients?
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Skills
• 5-What does exacly mean and cover working
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on projects, planning, participating, auditing, ability
to sell ones work, good documentation, connection
with other subjects?
6-Consideration about job and job reliance.
7-In which deparment and field of activity would
applicant work in Epta and why?
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End part
• Lenght: 10 minutes
• Applicant's questions and other information
• Applicant is told the result of interview
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and further process.
Result: an applicant can be incorporated in one
of cooperations (where another inteview take
place in order to confirm the choose), or she/he
will be added to database and will be contacted
in case of further job offers.
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Some themes from interviewing
educators
• Knowledge of some diagnosis
• Description of concept of dignity and social
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integration of disabled people
Willingness to work with any kind of disability
Description of possibile solutions in specific case
(from own work experience)
How to face aggression from disabled person.
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Some themes from interviewing
educators
• Relations with family of disabled person
• Ability to become mediator between disabled
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person and her/his enviroment.
Ability to mantain distance in relationships with
clients. (To detach emotive involvement from work)
Ability to work in group as well as alone
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Some themes from interviewing
socio-sanitary worker
• Knowledge of some diagnosis
• Description of concept of dignity and social
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integration of disabled people
Willingness to work with any kind of disability
Description of possibile solutions on specific case
(from own work experience)
What are the possibilities of intervention regarding
hygiene, body sanitation, diet, illness etc.
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Some themes from interviewing
socio-sanitary worker
• How to face aggression from disabled person.
• Ability to mantain distance in relationships with
clients. (To detach emotive involvement from work)
• Relations with family of disabled person
• Ability to become mediator between disabled
person and her/his enviroment.
• Ability to work in group as well as alone
• How to maintain and update file of disabled
person? (i.e. Checking if individual project is
fulfilled)
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Some metodical aspects of interview
• Ability to greet applicant and do everything for
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her/him to feel pleasant.
In comunication it is necessary to speak clearly
and sincerely.
Share methodology, goal, result and evaulation
of interview.
Ability to listen carefully and let applicant talk
(beware of prejudices and preoccupations).
Ability to assess applicant qualities.
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Applicant evaluation
• During interview the interviewer make notes.
• Within one day the interviewer fill evaluation sheete,
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write comments and assess points to specific parts.
Evaluation sheet is then saved on the internet and it
is along with CV send to cooperation which
requested worker.
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Point assessment
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0 point
2 points
3 points
4 points
6 points
insufficinet
sufficient
good
very good
exellent
Evaluation table consists of:
• Report and point assessment of motivation, efficiency
and skills
• Sum of points
• Written comments why corresponding points were
given
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Strenghts of service
• Well organized information system and detailed
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database.
Well managed: every day new CVs are read
and archived, interviews are conducted even
if new staff isn't wanted yet, service has to work in
advance on requirement that may come in the
future.
Fast and accurate in fulfilling cooperations'
requirements on staff (often it is needed to supply
workers within 2-3 days).
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Strenghts of service
• Support Epta cooperation by giving information,
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brochures...
Good orientation in work conditions
and requirements that an applicant should fulfill.
Can boost applicants intrest in Epta.
Maintain contact with suitable applicants
in database for months or even years.
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Weeknesses of service
• Some reqiurement doesn't offer good conditions
but want special skills
E.G.:
Educator on half-time contract (19 hour a week) –
support in school (3 hours 4 day a week + 1 hour
planning) and support in household/ leisure time
(2 afternoons, 3 hours)
Both services may occur on same day and there can
be 20 km distance between them
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Weeknesses of service
• Limited period of time contracts
• Requirements:
Diploma in social educating
Own car is needed- educator have to ride client
in her/his leisure time
Numerous experiences and skills regarding:
autism, handling with aggresion, system of school
integration,
• Relations with families of disabled peole,
• Solitary work or work in multidisciplinary group
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Weeknesses of service
• Focus should be on finding own place in system,
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where is a great deal of competition for good
workers.
Urgent requests needed to be disposed in short
time (couple of days).
It is impossible to plan a delivery of new staff
because cooperations don´t know when they will
need it.
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• Grazie, Merci, Děkuji, Thank you
for your attention.
• Francesco Spoto
• www.epta.coop
• [email protected]
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