Teleplan has been a premier supplier of reverse logistics, screening and repair of hard disk drives
with more than 35 years experience counting its heritage from the IBM disk drive manufacturing days
in Havant, UK. Our company’s roots run deep in the hard disk drive (HDD) industry through both
its historical spin off from IBM and its long term service history through the ESL – HP partnerships.
Indeed Teleplan has processed and screened more HDDs than any other company in the world.
Our services for storage and related products include:
• Screen, Repair and Test
• Failure Analysis
• Call Center Helpdesk
• Warranty Management
• Global Hub Fulfillment
• Inventory Management
• Onsite Destruction Process
• Customs Compliance
Range of Products:
•HDDs
•DIMMS
•LCDs
•Adapter Cards
•Power Supplies
•NVRAM Cards
Our Customers Include:
•Fujitsu
•Hitachi
•HP
•IBM
•Seagate
•Western Digital
Discover exceptional service that fulfills your business needs. Contact us today.
Teleplan Service Solutions Asia BV, 10 Soon Lee Road, 2nd Floor Jurong Town,
Singapore 628074 • Tel. +65-62683832 • www.teleplan.com
Storage Services
Service Leadership:
Portable computers are an essential daily business tool for their users. When they fail, first-time fix
and rapid turnaround are critical for a positive customer experience. Major PC companies, OEMs
and TPMs recognize this fact and look towards Teleplan to provide a world class level of service.
Our services for PCs and notebooks include:
• Sophisticated Part Management System, Secure Inventory, Logistics and Full Reporting
• Global Materials Support through our Asian Procurement Office
• Repairs Across a Wide Range of Whole Units, Notebooks and FPD Monitors
• Component Level Repair of Motherboards, LCDs and HDD’s
• Rapid Turnaround Notebook and Desktop Repair
• Complete Refurbishment Services
• Fulfillment and Customer CRU Distribution
• Supply Chain Management, Planning, and Procurement
• Engineering – Failure Analysis, Enhanced Diagnostics
Range of Products:
•PCs
•Notebooks
•Tablets
Our Customers Include:
•Averatec
•Gateway
•HP
•Motion Computing
•MPC
•OQO
•Samsung
•Sony
Discover exceptional service that fulfills your business needs. Contact us today.
2800 West Story Rd, Dallas, TX 75038 • 214-587-9477 • www.teleplan.com
PC & Notebook Services
Service Leadership:
Displays and Printers Services is sharply focused to bring our valued customers the commodity
knowledge and expertise to provide best-in-class warranty service solutions from multiple facilities
strategically located for optimum logistics and lowest cost services.
Our services for display and printer products include:
• Depot Repair
• Advanced Exchange
• Component Level Repair
• Reverse Logistics
• Parts Planning and Sourcing
• Warranty Management
• Integrated Global Solutions
• Retail Credit Return Management
• Extensive Repair and FA Reporting
• Global Presence and Program Management
• Unsurpassed Customer Service and Responsiveness
• Reverse Supply Chain Management
Range of Products:
•LCD Monitors
•CRT Monitors
•LCD and Plasma TVs
•LCD Projectors
•Printers
•Scanners
•Motherboards
•Large Screen Displays
•LCD Panels
•Touchscreen Displays
Our Customers Include:
•AOC
•Compal
•Dell
•ELO
•Foxconn
•HP
•InnoLux
•Kodak
•Lenovo
•Lexmark
•LG
•LiteOn
•Phillips
•ProView
•Samsung
•Tatung
•Tech View
•TPV
•United Plastics Group
Discover exceptional service that fulfills your business needs. Contact us today.
8875 Washington Blvd, Roseville, California USA 95678 • 800-398-1539
Werner von Siemensstraat 17 2712 PN Zoetermeer The Netherlands • +31 79 330 4300
www.teleplan.com
Displays & Printers Services
Service Leadership:
Teleplan Mobile Services is one of the world’s largest provider of one-stop service solutions to the
mobile communication devices after sales market. We are organized along business unit lines which
focus on a particular product-customer grouping and are responsible for the business worldwide.
This structure promotes best practices, with in-depth technical plus process knowledge both
commercially and operationally, helping to offer more effectiveness and efficiency to our customers.
Teleplan Mobile Services offers the following integrated services:
• Customer Care Management
• Call Center Operations
• Reverse Logistics Management
• Multi-Commodity NTF Screening
• Advanced Exchange
• Inventory Management
• After Market Repair Services
Range of Products:
•Mobile Phone
•GPS
•PDA Device
•Samsung
•LG
•Huawei
•RIM
•HTC
•Imate
Our Customers Include:
•Nokia
•Motorola
•Sony Ericsson
Discover exceptional service that fulfills your business needs. Contact us today.
10 Soon Lee Road, Singapore 628074 • +65 6268 3832 • www.teleplan.com
Mobile Services
Service Leadership:
With more than 24 years experience, Teleplan Networking Services is dedicated to offering support
and logistics solutions for the telecommunications equipment industry. We invest in advanced test and
repair equipment as well as skilled engineering resources to keep Teleplan on the leading edge of the
industry. Our proven strength in IT development maximizes cost savings while minimizing cycle times
and manual processing.
We provide the following services for enterprise networking equipment:
• Screen
• Test
• Repair and Refurbishment
• Failure Analysis
• Direct Fulfillment
• Configure to Order
• Inventory Management
• Warranty Management
• Program Management
• IT Solutions
Range of Products:
Fixed Networking
(wired and optical)
•Routers
•Switches
•Gateways
Wireless Networking
•Access Points
•Bridges
•WLAN Controllers
Enterprise & Consumer Components
•IP phones (VoIP)
•Power Supplies
•Network Storage Systems
Our Customers Include:
•Alcatel-Lucent
•Cisco
•Juniper Networks
•KPN
•NetApp
Discover exceptional service that fulfills your business needs. Contact us today.
8875 Washington Blvd, Suite B, Roseville, CA 95678 • 800-398-1539 • www.teleplan-amer.com
Networking Services
Service Leadership:
Videocom Services is focused on the Broadband Communications (Video, Voice, Data) Market.
Videocom repairs RF, Satellite and IP Set-tops, DOCSIS Cable Modems and related customer
premise networking equipment.
Our services for videocom products include:
• Video/Voice/Data In/Out Extended Warranty Repair
• Performance Upgrades, Reallocation, Clean & Screen
• Logistics and Asset Disposal Services
• ECO/ECN Repairs/Reworks
• Deep Industry & Set-Top Experience
• Electronic Data Exchange/Custom Reporting Asset Tracking
• Value Added Training
Range of Products:
•Set-Top Receivers
•Satellite Receivers
•IP Receivers
•Terrestrial Receivers
•Modems
•CMT’s
•Wireless Routers
•Parts Fulfillment
Our Customers Include:
•Amstrad
•Comcast
•Humax
•Motorola
•Pace
•Panasonic
•Sagem Communication
•Time Warner Cable
Discover exceptional service that fulfills your business needs. Contact us today.
196 Quigley Blvd New Castle, DE 19720 • 800-352-5274 • www.teleplan.com
Videocom Services
Service Leadership:
Teleplan Gaming Services offers a complete end to end customer experience where customers
encounter the lowest possible turnaround time. Customers have complete access to the status of
their console at all times using Teleplan’s eTrac system.
We offer the following services for gaming equipment:
• Same Unit Console Repair
• Retail Console Repair
• Fulfillment
• Kiosk Service
• 2 Leg and 3 Leg Logistics
• PCBA Repair
• BGA Repair
• Complete Customer Experience
• Fast Turnaround Times
Range of Products:
• Xbox 360 Console
• Xbox 360 Zephyr
• Xbox 360 Elite
• Xbox V1
• Racing Wheels
• Zune (MP3)
• Toshiba Gigabeat (MP3)
Our Customers Include:
•Microsoft
•Toshiba
Discover exceptional service that fulfills your business needs. Contact us today.
1501 North International Blvd. Suite 400, Hidalgo, Texas 78557 • +1-214-766-2341 • www.teleplan.com
Gaming Services
Service Leadership:
Teleplan Imaging Services offers a complete end to end customer experience where customers
encounter the lowest possible turnaround time. Customers have complete access to the status of
their console at all times using Teleplan’s Web Based System.
We offer the following services for imaging equipment:
• Same Unit Repair
• Retail DOA Refurbish Repair
• Fulfillment of Spare Parts
• Kiosk Service
• PCBA Repair
• Complete Customer Experience
• Fast Turnaround Times
Range of Products:
•Digital Cameras
(Point and Shoot)
•Digital Cameras
(Professional Series)
•Printer Dock
(EasyShare
Our Customers Include:
•HP
•Kodak
Discover exceptional service that fulfills your business needs. Contact us today.
1501 North International Blvd. Suite 400, Hidalgo, Texas 78557 • +1-214-766-2341 • www.teleplan.com
Imaging Services
Service Leadership: