Personalized E-mail Notifications
Customer, Provider Group/Agent Assignments and Case Updates
Policy Name:
Template Package Name:
Template Name:
ASU Customer Receipt
ASU Create Case
ASU Create Case
Policy Name:
Template Package Name:
Template Name:
ASU Case Assignment
ASU Case PG Assignment
ASU Case PG Assignment
Policy Name:
Template Package Name:
Template Name:
ASU Case Assignment
ASU Case Agent Assignment
ASU Case Assignment
Policy Name:
Template Package Name:
Template Name:
ASU Customer Added Note (from Self Service)
ASUUTO00_TMPKG_UPDATED_PG
ASUUTO00_TMPKG_UPDATED_AGENT
Policy Name:
Template Package Name:
Template Name:
ASU Customer Requests Contact (from Self Service)
ASU Customer Requested Contact
ASU Customer Requested Contact
Case Closure Notifications with link to Survey
Setup is required for each business unit
BLACK & RED text in notification is hard-coded
BLUE text is solution entered in case upon closure
GREEN text can be modified by Data Administrator when setup is done
**Modified Provider Group Assignment Notification**